St. Paul >Passenger Transportation > Green & White Taxi CO
Minnehaha Ave, Saint Paul, MN | Directions 5510144.963291 -93.093153
Neighborhoods: Thomas - Dale, Mt. Airy
I called for a cab to meet my girl friend at a papa johns in lakeville. it was supposed to meet her at 2:55 P.M. It never showed. I called the company and after being on hold for about 15 minutes and finally speaking to someone about it they told me it had already arrived there "waited for 15 minutes then had to leave" She was 4 minutes early and stood outside and never saw the cab. Even though they repeated the address back to me and it was correct. I decided to just go pick her up. I also decided this is the LAST cab company I will ever call.
Green and white Taxi have the most horrific people working for them in both customer service/ on phones, and drivers. I tried to get a cab the other day and the whole terrible experience almost made me break down.My 1st call to them I was greeted by one of the rudest nasty sounding people I have encountered on a phone service. Yelled at me because I had not memorized the address of the place I needed to make a quick stop at on my way to my final stop. It was only 3 blocks away from the final address and I felt I could tell the driver, "ok stop here for a minute please" but she actually yells at me.Also yells at me because I ask her how long the wait will be! Standard question, everyone probably would ask, and she gets an attitude. Like I was some sort of small child who was disobeying her direct orders or some insane thing! Then she sighs and acts all put out, as she takes my info and order. Claimed I will have a 20 min wait. Okay, so I wait. No taxi showed up. I call again and she tells me it is ANOTHER 20 min. I wait. No taxi. I call a third time and ask her, so are there any drivers IN this area? Or did you simply tell me this? She leaves the phone for five seconds at best, returns and tells me she spoke to a supervisor (Not possible in five seconds)and no ones in the area) and will not be for hours. I had waited already nearly a full hour, standing in a grocery store doing nothing, holding foods that were quickly spoiling because I had been lied to. People in the store staring at me as if I were just there to try and steal something or loiter. It was horrible.Now that I have read comments from others about how this company regards short fares as worthless, which by the way is completely NOT okay-people need to go short distances often, and might find some repeat customers if this company would stop being RUDE and self important all the time. I was forced to call a different taxi company and order a cab from them instead. They showed up, too and within 20 minutes. However by that time, due to green and whites dishonesty, I had ruined 70 dollars worth of foods, which I cant afford to replace&wasted an hours time while in a hurry, and gotten yelled at twice, lied to three times, and accused of loitering by store owner, (who just could not believe that I was simply just there waiting that long for a taxi).I was so upset I just wanted to get home and be alone. The folks who say this company gave them excellent service, must have gotten lucky, or spoken to a far more competent phone person? All I can say is this was about as FAR from excellent service I have encountered all year. It is right up there with waiting on hold for 73 minutes,to speak to a Govt. agency like social security, or something.The only way I would ever call these people again, would be if all other companies went out of business forever.
WORST SERVICE EVER – I waited half an hour for a taxi to pick someone up from urgent care. No cab came, no one called me to explain the delay, and when I called them to ask when the cab was coming, they said no one had been assigned to come.
No service and no apology. The worst, least competent, least courteous service possible.
Avoid them like the plague. I'd put "0" stars if the system would allow it.
Wonderful Service – I lost my wallet on a busy Saturday night in Uptown Minneapolis, and thought I had left it in the taxi- I called the service and they were very helpful, sent out a message to all the drivers and told me to call the lost and found on Monday if I hadn't heard back that night. I called Monday- and still nothing..Tuesday I got a call from a very helpful woman who informed me my wallet was turned in-with cash still in it! Very honest and respectable people- i will be calling them again for sure!
Great service – I hopped in a green & white cab downtown minneapolis last week and was surprised. It was clean, smelled nice, the driver was very friendly and helpful, it didn't cost me much to go back to bloomington, and after I left my phone in the cab I thought it was gone forever. I called in to their headquarters and they got it back to me in a couple hours. I will definitely be using them again.
On time when you need them to be – I've used multiple cab companies and after being stranded and missing my flight with the others I called green &white after my friend told me what good service they've had with them. Well, I've been calling ever since.
The great thing about this company is that you can actually call a day or two ahead of time and schedule it to come pick you up. I don't know about you but when I'm getting ready to go out of town, I don't have time to worry about calling a cab. They're always on time, and usually they're even early! I can't recommend this company enough.
Best taxi service in the twin cities – I called and placed an order with the one of the friendliest call takers I've ever spoken with, the cab only took 5 minutes to get to my house! And the driver was really courteous and didn't take me around the city to jack up my fare like those guys at yellow cab. I love this company and I'll never go back to yellow cab again!!!
Service is the top priority – Green and White is one of the largest fleet of cabs in Minnesota. Localy owned has grown and passed others for some good reasons.
Putting the customer first.
Doing real backround checks, BCA,Local and requiring current qualifications.
Their Garage is state of the art with OEM parts and Certified Mechanics.
They are great to do business with.
The worst Taxi service – A lady took my call. She was very RUDE. When I gave her the pick up address, she asked me if I am at that location. I said I will be there at 10:30 and please send the cab by 10:30. Then she said, call after reaching the location. I did so. And then she asked,'Are you working there?' I can't share those things!.
I was calling at 10:00 and I wanted the cab by 10:30. She said she can't do that and told me to call her at 10:30 and then there will be a waiting period of another 20 minutes! I am doing the same thing, calling at 10 for a cab at 10:30. She said that is not possible, call whenever u want to go and then wait for 20 minutes for the cab. The worst person I have ever talked to.
I will advise anyone who is going to book a taxi not to call these people.
Then I called another Cab services. Twin Cities CabServices. I just gave them the addresses and they were at the location on time.
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