34657 Woodward Ave, Birmingham, MI | Directions 4800942.544596 -83.210687
Mon 10am-5pm ; Tue 11am-7pm ; Wed 10am-8pm ; Thu 10am-8pm ; Fri 9am-7pm ; Sat 9am-7pm
This place was awful to my pregnant friend and I. I made an appointment with them a month in advance for my good friend to have her serviced before her baby shower. They lost my appointment and then repeatedly told me there was no way she could get serviced that day. I asked to speak with someone in charge and couldn't communicate with them because the owners only spoke Russian. The receptionist was nasty ,she hung the phone up on me on the way to the salon and then when I arrived she seemed generally pissed about life and said nasty things about me in her native language. (This was confirmed by another employee) Nothing was ever remedied and my friend went without service on her special day.
It was a disaster! I'll NEVER go there again! I expected good customer service at what I thought was an upscale business that could be trusted. Not the case.
Avalon was recommend to us, We made a appointment for 3 Girls, One Bridesmaid, flower girl, and another Guest of the Wedding! This was a very important day for us! We schedule the appointment way in advance for hair and makeup! 3 days before the wedding,the bridesmaid decided to have a consultation for hair, Well the receptionist tells her Miss the girl that's doing your hair is no longer here! they should of called you! They never did! So the bridesmaid doesn't have a appointment! That shows what kinda of customer_ client relationship they have! We took our business elsewhere! No trust!
AVALON Salon and SPA.
Dear customers Avalon Salon and all We are glad to inform you that the Avalon has a salon since February of a new owner who changes the level of customer service and cordially invites you to the salon.
Amy The Hairdresser :) – Unfortunately the client below has touched on one of the biggest problems that the stylist/client relationship has-communication. It is so difficult through just one appointment with a client to be able to discern exactly what "honey blond" or " wispy layers" means to them, and what it means to us as a stylist. Everyone articulates differently and it takes more than one appointment sometimes to get on the same page:)
I am so sorry this client left unsatisfied, as I tell all of my clients " I am not your friend, I am your employee, you do not have to worry about my feelings ". If you, at any point during, or after our appointment, see something that concerns you PLEASE tell me and I will gladly stop and address any issue or re-do any service until you are satisfied. As for the blowdry, many cuts these days cannot be completed until dry so that we may accoutn for cowlicks, etc.., and if you are told a different price than what you were quoted you should immediately challenge that.
I am in this business because I love to make people feel good! Everyone at Avalon is talented beyond reproach, and I would like to think we are all adept at listening to our clients needs, as that is the reason we do what we do. I am so sorry you didn't have that experience. Please accept my personal heartfelt apology, and I hope you'll give us a try again sometime.
Wonderful Salon!!! – I have been employed at Avalon for 11 years. It is an extremely attractive salon with a wonderful group of hair dressers. Each of whom have an ultimate respect for Aveda's products, our clients and each other. We have each maintained the highest standards of continued education and take great pride in producing healthy and stylish looks for our client's enjoyment.
We have nail techs that are second to none with years of talented skill and personality. And our spa workers have magic in their touch. We have received awards and recognition for our superior services and will continue to do so with conviction and dignity.
It is a shame that only a few disgruntled ex-employees have been documented on this sight, as we strive to do only the best work. Please, come and see for yourself- we would love to prove it to you!
Not Recommended – This salon threatened to call the police on me after leaving negative review/feedback about my horrible experience with them. This is the message I recieved from Carolyn a stylist there after wanting explanation as to why she dismissed me as a client when I accidentally missed one appointment. I left her a message asking her if she would still cut my moms hair because my mom wasn't sure if she could go to her or not after she dismissed me, her daughter.
" I am not cutting your hair because you are crazy. You are not welcome in our salon after you left negative comments on our website. As for your mom, I will not be cutting her hair as well. I would be worried that you would come with her. DO NOT TRY TO CONTACT ME EVER AGAIN. I will call the police"
Last time I checked, it is not illegal to leave negative feedback about your experience in a salon. After this message, I think its clear how bad this salon is. By the way, the manager apologized to me over this stylists behavior and said, "i can't control who she has as clients. I'm very sorry for what happened". So am I, this is the strangest thing that has ever happened to me and is outright character discrimination towards me by a salon. Proceed with caution. NOT RECOMMENDED.
Avoid Amy the hairdresser – I went to this salon because I really like the aveda product and its philosopy on natural haircare. I went in for a haircut. My stylist was Amy. Amy was a terrific and friendly person, however, as a stylist she clearly lacked listening skills. She gave me a very choppy haircut which I specifically told her not to. I told her that the shortest layer hair would be 1/2 inch higher than the long one and she ended up making the shortest layer at my jaw which was 2 inches higher than the longest length. Also, I told her I wanted a low maintenance hair where I can wash and go, she ended up giving me a haircut that requires I think a lot of blow-drying (which I haven't done for over two years) and styling since it is so choppy. I would like it if the layers blended in, but they do not blend in well and flip out at some areas and lopsided too. She chopped off too much at the back of one section which left sort of like a gap at the back. Also, I told her that I haven't blow-dried my hair for over two years and she ended up blowing drying my hair at the end. Terrific person, but lack of taste in haircut stylist and poor listening skills. I also agree with the first review that her conversation was very sales oriented--I didn't care for that. The receptionist also told me a different price for my haircut than the price Amy charged me. I would not recommend this salon for a haircut, but definitely go for the massages since Aveda has wonderful smelling products.
Nice atmosphere – Avalon is an Aveda salon. Having tried Aveda salons in the past, I like the cuts, love the product, hate the color services (nor is this exclusive to Avalon). While I know that Aveda believes in natural treatments (which is part of the draw for me), I've never met a stylist who strays out of the "natural is better conformity" to give me the color I actually want (and I'm not talking anything outrageous-- just blonder highlights). This holds true at Avalon sadly. The cut was good and reasonably priced, but the color, while reasonable in price, just wasn't what I wanted (and I showed pictures). Sales pressure was a little more than I care for as well. On the up side, I like the atmosphere and the spa setting for the spa treatments (which I DEFINITELY recommend). I have a tendency to return for waxing and manicures, but not for hair.
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