19025 Lake Rd, Cleveland, OH | Directions 4411641.483213 -81.833224
Excellent Massages by Karey Campbell – I have never felt sooo relaxed! This was the most amazing massage I have ever had. I am a massage junkie and have had many different massages. But, Karey was able to diminish my longstanding headache completely by working throughout my neck and shoulder areas. Her technique was similar to those of physical therapists I have been to for treatments. The spa is soothing, and Karey also used hot packs on my tight muscles. Her experience & knowledge was impressive. Also, the cost was very reasonable. I highly recommend Karey for an exceptional & thorough massage!
Great brow wax, rude front desk – The brow waxes are great! perfectly arched brows every time.
The front desk is, however, not the best. They act put out by having to check you in or check you out. They are usually on the phone and I have to wait to check in or pay. I'm never greeted with a smile or a friendly hello. Also, usually when I call I am put on hold.
Best Salon and Spa around the Cleveland area!!! Excellent customer service and hands on pampering!!!! – I have been going to Charles Scott Salon and Spa for the past 10 years. Every time I am there I am greeted promptly and I have received the very best service!!! Their salon and spa have been fabulous to me and all my friends that go there. The owner Chaz has always made a point to say "Hello!" and go out of his way to make sure my experience is awesome. He is truly a owner that cares about his clients!!
Thanks Chaz for everything!!!
Avoid this salon! – Have been to Charles Scott several times, mostly because it is convenient to where I live. Not impressed with the talent of the hairdressers, receive very mediocre service for the money and the receptionists are rude and indifferent. They cancelled my hair appointment on two occassions without letting me know until I actually showed up at the salon. The receptionist thought it was kind of funny??! Finally decided to change salons. Will not ever return to a CS salon. Their services are too much $$ for the poor quality service and talent.
Pampered – What a pampering experience. The staff was friendly, attentive, and knowledgable. I had the one hour massage, mini facial, spa manicure and pedicure. This visit was a gift, so the gratuity was not included in the gift card. There was no question from the front desk about leaving one. I did of course, the staff was deserving.
Awesome Pedicure – Just wanted to say the Salon is Great! Had a wonderful pedicure by Beth Try them out!
User review by gigi73 – I was very pleased with my visit as I had a color correction and hairdesign. The front desk was very polite and professional. My colorist was very educational on what to expect and how to care for my color. The owner took care of my hair design. I was quite impressed with his knowledge and approach to haircutting. I am very excited about my new design and color! The staff seemed quite professional in their attire. I was impressed with the front desk image of uniform, name tags, and headsets. Seemed very busy but handled clients well. Loved decor. I received a spa tour and I am anxious to try their spa.
User review by csevegen – On first impression the front desk staff was extremely rude and unconcerned. The stylist that the receptionist had recommended was sloppy in appearence and impatient and rude as well. The color and cut that I recieved was lesser quality than if I would have gone to the local elementary school, and had the art class do my hair.
Esoteric meets the essentials at this suburban mind and body spa. – In Short
Relax inside this stylish suburban salon, which is located inside a renovated bank in the upscale River District. Services for women and men run from the indispensable (makeup, masks and manicures) to the exotic (Japanese hot stone facials and Chinese aromatherapy). Time-crunched professionals and fresh-from-the-gym fashionistas, from the nearby yacht club condos, compose the decidedly loyal clientele.
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