Boston >Beauty > Salon Mario Russo
9 Newbury St Ste 3, Boston, MA | Directions 0211642.352672 -71.071859
Neighborhoods: Back Bay, Back Bay East
Best Salon in Boston! – I have been to numerous hair salons in the Boston area and have yet to find one that I really liked. I have curly hair that can be difficult to manage so a good cut can really make the difference. The minute I walked in the staff was very welcoming and friendly. Tatiana was my stylist. She sat me down and talked to me for a while about my hair. No one has every done that before. Even the guy who washed my hair took his time. He massaged my scalp and did not skimp on time! My friends and coworkers noticed what a great job Tatiana did and now they want to go. I can't wait to go back!!!! I even made an appointment for a spa pedicure before I go away in a few weeks.
best stylist and color ever! – I have been seeing Rossanne Lopez for 10 years. She continues to wow me with great cuts and color. My co-workers are always complimenting me and strangers on the street stop me and tell me how great my hair looks. She is the best! (If you have curly hair or a wave, she is the best cut around)!!
Fantastic stylists! – Corey cuts my hair, and he's wonderful! He's a perfectionist! I love getting my hair cut at Salon Mario Russo. And when you get your hair washed, the shampoo girl/guy gives you a scalp massage! So nice!!
great haircut and excellent service – I've been going to Salon Mario Russo since the spring and its always a great experience. My second appointment, I met a stylist (Tatiana) who I prefer to have cut my hair. Talking to her I've found that we have a similar sense taste and style so when she has the idea to do something different I have confidence that I'll like it. The service all together is great. The people at the front desk are very helpful front desk and make sure that everything is going well. Until, yesterday, I didn't know if such a high level of customer service. When I suddenly had health issue prior to appointment, the salon manager made a personal priority to make sure I was alright and provided much appreciated assistance. Definitely one of main reason schedule the next appointment before leaving the salon is because of the feeling I get afterwards. After being treated like you are a VIP, you walk out of the building feeling amazing. It seems strange to use the same adjective as the prior review, but I guess that shows that going to Salon Mario Russo has that effect on both men ad women. rejoining the Newbury Street environment I feel a like a new man.
BEST SALON IN BOSTON.....BY FAR!!!! – you know you have a good stylist when you live in florida and fly up to boston strictly to get a haircut!!!! i can not say enough good things about this salon. The atmosphere is inviting and the location is simply divine, I mean really 1st block of newbury street does it get any better than that?? Did i forget to mention how great the stylist are, I may be a little biased but my favorite is Kiesha. You dont even need to tell her what you want she already knows, which is great for me considering i never do! Your haircut is ALWAYS on point and the service backs it up. I HIGHLY RECOMMEND THIS SALON for everything from your average blowdry( which they take to the next level) to a simple manicure or touch up.
coming from an expert on extentions SALON MARIO RUSSO has thebest hair extentions in the city brought to you by Kiesha!!!! Let me tell you soooooo worth the money since you feel absolutely amazing after and ladies we all know thats the feeling you are striving for!!!!
Not a confidence booster . . . – First - just read the review below this one re: front desk staff - COULD NOT AGREE MORE - VERY nice and SUCH a big improvement.
Second, usually get my hair done with Keisha - she is FABULOUS!! Love her, does a great job, can't say enough. Today, however, she was booked, I was desperate, so I went with someone else. Haircut was great - no complaints - but I got the HARD sell - told how dry and overprocessed (seriously - it's not) my hair was, so maybe I should do Kerastase treatment. (No thanks.) Told again (and again) at the end it was dry, so I should buy special shampoo and conditioner. (I actually use shampoo and conditioner that I buy there - Davines - so how bad can it be? Really.) Also worth noting that I am a total product wh*re - if it's sold at Sephora, Canyon Ranch or the beauty dept. at Barney's, I probably have an intimate knowledge. Bottom line, I know my stuff.
Then I went to get my eyebrows waxed - have not done that before at Mario Russo. Was told in graphic detail how bad they were - how uneven, off-center, misshapen, etc. Not inspiring. (I work and run w/ALOT of very opininated gay men - AJAY - if they were really that bad, I'd have long ago been informed. Repeatedly.) Once my eyebrows had been "saved" from their previous disfigurement, I was told how I should buy special liner to color them in and special applicator and gel to hold them in place.
Bottom line - usually leave the salon feeling great about myself. Today, not so much.
warm and engaging customer service – It was so refreshing to walk into my salon, Mario Russo, at 9 Newbury Street and see an entire new desk staff. The front desk was very friendly and even helped me choose a restaurant for dinner that evening. What a change for the better!!! I had extensions applied by Keisha for the first time. After spending several hours in the salon environment, I saw first hand how the entire staff works so well as a team! Not to mention, that my hair is fabulous!! I am recommending Salon Mario Russo to all my friends and coworkers!
Fabulous hair stylists, great front desk – Salon Mario Russo was very good to me, from the moment i called to schedule to the moment i left the salon (looking GREAT)!! the entire experience was super. my stylist took the time to listen to me and did exaclty what i had asked for, the girl at the front desk was very friendly and made me feel very comfortable by letting me know she was also new, and that i wasnt alone, i laughed but it made me feel not as nervous! i would highly recommend mario russo to everyone that can afford it!
I had a great experiance and it's worth it. – I had a facial with Livia and she was great. My skin feels great and she's a doll. I will definately be going back to her. I had a haircut from Violet who I will alos be seeing again. I got great advice and very professional service.
Terrible customer service & staff was so rude. – I went in for a facial (which was wonderful) however the staff at the front desk was so rude. No one acknowledged that I was standing there and the girl at the desk didn't even bother to look up even while I was paying! I told her to "have a nice day" and still no response. I spend a lot of money on spa treatments and hair cuts, but I will NEVER go back there.
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