Seattle >Best Buy
330 NE Northgate Way, Seattle, WA | Directions 9812547.709419 -122.32269
M-Sa 10am-9pm, Su Closed
Neighborhoods: North, Maple Leaf, North Seattle
Absolutely horrible service, inattentive employees and a general lackadaisical attitude towards the customers. Even worse is their hiring process when they say they will contact you and never do. Management and senior management should be fired on the spot! I'm glad I spent over $3000 at another electronics store that will remain nameless than give it this lousy company that treats people so horribly.
Terrible – I purchased a laptop at this Best Buy, but there were some severe customer service problems. It seems like the only computer store around. There is no Wal-Mart.
When I entered this Best Buy I went to the laptop section. Within on minute a sales representative approached and asked if I had any questions. I said I had no questions. Then, 30 seconds later the process was repeated with a different representative. This happened twice more, so over two minutes I was bothered by four different salesmen.
On the fifth questioning, I felt compelled to ask something. The processor chip speed were not labelled so I asked about chip speeds. The sales representative was taken aback by this question, and did not seem to know the answer. Then, he vaguely pointed at a laptop and said "yea, this one is like 4 gigahertz, " and pointed at another saying "this one is like 3 gigahertz. It's the newer model." I said I was surprised the newer model was slower. He said " yea, uh" and then dissappeared.
30 seconds later yet another salesmen asked me for questions. I asked about chip speeds on the same computers. He told me the newer one was faster than the older one. He seemed to know what he was talking about. I told him another salesperson said the opposite.
Then I chose a laptop computer. But before I picked up the box some store manager named Martin came over and accused me of stealing. He asked me if I had any questions. I asked him the difference between the computer I was getting and the one on clearance. He took the computers and set them down, and then smashed his hand on one of the computer before me saying "these will work fine." Hopefully, he didn't damage anything. Then he produced some ripped up plastic security device saying " you wouldn't know anything about this." I said "no." He then said into his walkie talkie " I'm talking to him now, recheck the video and tell me if you see anything, and call the police."
I did nothing wrong so I just stood there, and he eventually left. I went to buy the computer and the guy who knew little about computers was the cashier. He had a slightly guilty expression on his face. Maybe he had reported I was stealing in retaliation for me calling him out on his processor chip answer? The Martin manager shot me this angry glare when he saw I was buying the computer. I stared right back. I ended up buying a laptop cooling fan too. As I was selecting a cooling fan this guy who looked like security personel was standing in the aisle watching me. I don't know of any other computer stores around.
Overall, this was a terrible customer service experience. It's no wonder they already have such a low rating. I'm definately giving them the lowest score I can.
Good Return Policy – Seems like these days many stores hassle you about a return. I'll give Best Buy credit they took back my return no questions asked. It's policies like this that keep me coming back.
I think I got an employee fired. – I had a major issue with a television, and wanted to get a price on a Nikon D90 camera.
I called, waited on hold for 5 minutes, and a fellow answers and basically told me to go suck an egg. I couldn't believe it.
So I took the time to contact a manager, as well as a co-worker of the fellow and believe he is no longer working there.
I even received an email from a VP of the company.
Had they not taken the steps I'd definitely give this place 1 star, but they came through with the customer service for me.
Rude salesmen – These people have never heard of "maple whatever valley" when I asked if they had a closer location
Terrible customer service – I went to return an lcd monitor the day after I purchased it due to a scratch in the middle of the screen. Quite annoying. I figured it would be no big deal, I had the receipt, and everything was nicely packed back in the box.
The first associate at the customer service desk was helpful and said I could go ahead and get a replacement from the aisles. When I returned, the first associate was busy and another associate decided instead to deny the exchange offering a very careful forensic analysis of how I had obviously scratched the screen myself.
I have opened boxes in the past and was quite careful in opening this box and it was quite annoying to hear all these excuses to avoid exchanging the item.
So not very happy at all.
A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Helpful, friendly staff - they need more help, however – Well, I'm sitting on the phone now literally at ring number 40 and no answer - same thing this morning. Another downside would be limited selection of items. I recently bought speakers there, and really had to choose from about three. The good thing, however is that the sales person was very knowledgeable on the topic and setup. We checked out various audible differences in the speakers and came to the same conclusion that one was far superior to the other. Installation was about $40 (per pair of speakers). As it turned out the ones I wanted didn't fit properly, and, as I had gone to lunch to pass the time, the guy at the install bay fetched me speakers that fit properly and were able to keep my stock speaker covers in my car (so no prowlers would see the nubies). (Finally got an answer after 60 plus rings). Anyway, I went to install keyless entry into my car and was told I needed a new vacuum pump since the locks weren't working right (which I was aware of - thought keyless entry would solve two problems at once - no such luck). The bottom line is that the staff on the floor were very helpful and knew quite a bit. The only downside is that they really need more staff (I guess they DID have a "now hiring" sign up, so things will likely improve). As a side note, I was looking at PDA's and they only have 3 in some corner of the store. My advice would be to simply read product reviews online and get familiar with the product you intend to buy, and then go to the store for help on small questions, as they are usually swarming with customers. They may not have exactly what you're looking for, but if you're not too picky you could grab from their stock which seem to be quality brand names at decent prices. Just don't be shy about asking for help...these guys are busy - you're more likely to get help by asking than by being asked. My feeling is that this location has greatly improved from a place I loathed having to go to, to a store that's now worthwhile.
I HATE GEEK SQUAD – I have never been into this place without having problems. You'd think i learned after the second time. My biggest problem is with Geek Squad. Not only do they have THE WORST CUSTOMER SERVICE but they also do not know what they are doing. Every time I have gone in the line is held up to 40 minutes because they cannot locate some one's property.
Just recently I paid them to fix my lap top only to get it back after over a month.
after a week of bringing it to them they tell me that they were still waiting on my power cord , which i had already brought in, then concluded on it wasn't finished yet.
a few days later I went to get it once again, and it took them 40 minutes to tell me it wasn't finished yet.
after about two weeks of school with no computer I went in and they told me that i have to restart the comp. from scratch loosing all my data but they would restore it for 100 dollars.
this is something that I could have done from the beginning and saved 300 dollars and two weeks of my time. I said no and that I just wanted my comp. back but it turns out that it was IN WORSE CONDITION THEN WHEN I BROUGHT IT. Having no chice I had to purchase a back up disk, a few days later they call me to tell me that its a hard ware problem and they have to send it out. IIII HHHAATTTEEE THHIISSS PPPLLACEEEEE. GOOD LUCK...but you should consider the computer restoration place on auroura by Greenlake.
terrible service – To make a long, frustrating story short, first we had the unknowledgeable staff mislead us with the rebates, and then we had the unapologetic customer service manager do nothing to alleviate the problem and to make the situation worst, he became angry and said there was nothing he or best buy could do for us. Finally, we called the corporate office and reported the incident, which they were able to fix in a matter of minutes. All and all, best buy is alright, although stores like the Northgate Best Buy may bankrupt the company.
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