1 Park Ave, New York, NY | Directions 1001640.745956 -73.981612
Neighborhoods: Kips Bay, Midtown
I loved it definitely will return – I treated myself to the spa for my bday on Nov 3rd. I initially had an appointment scheduled for the Park Av location, but because of a scheduling conflict on my part they rescheduled me to the Affinia Dumont location. I was a little skeptical after reading some of the review, but I kept my appointment.
When I arrived I was greeted by Ann, she was very nice and helpful. She escorted me into the dressing room and showed me how to lock up my belongings.
I received a massage by Vicki. She was great. I'm pretty sure I fell asleep a couple times. The only thing I would complain about was the room was a little cold. So before you get started request an extra blanket.
After my massage I got a massage by I believe her name was Rose ( a small Asian woman). She was AMAZING. She was gentle and she told me what was she was doing. She recommended products to me that actually seem to be clearing up my face. My face looked and felt wonderful after I left. I will definitely go back. All around great service.
Kudos for Clara: Best Waxer in Westchester!!! – If you are need of a hair-removing experience, come to Oasis Day Spa. The service is just amazing. Coming from someone who was reluctant to even consider waxing, I have to say that Clara is absolutely the best waxer around. She is compassionate, caters to cowards and is just overrall professional and thorough. I will return to Oasis time and again for future waxing. Thank you Clara for helping me relax and wax!!!!
Thank you so much for taking the time to write this review. Clara as well as all the staff at Oasis go through a very rigorious training, not only for waxing and skin care - but for customer service and sensitivity skills. Please remember that we have Frequent User Series that offer not only waxing, but all of our services- massage, facials and body treatments at a discount. Looking forward to seeing you again soon.
Consistently Excellent – A true test of any spa is consistency. I've never had a bad massage at Oasis. Every massage I've had is always up to par and invigorating. I'm comfortable with any recommendation they offer when trying different massage therapists.
Their massage therapists are top notch and they actually listen to where you would like them to focus. The massages are what I would call, 'inspiring.' I feel lighter, clearer headed, and have better mobility in my joints.
FANTASTIC BACHELORETTE PARTY – I was hosting my sisters bachelorette party this weekend and wanted to go to spa not to far from the hotel, accomodating to all the girls, and willing to accept a bachelorette party. We are New Yorkers but live in Westchester and are definetly spa people. When I looked at spa finder for a new spa I came across Oasis on Park.
I have so much to say I am not sure where to start. When I originally called up to make reservations I spoke to Anna who was so wonderful and suggested the event room because we were going to be a party and the event room we could have lunch. What a great idea. She put me intouch with Saida who immediately was able to help me plan a spectacular start to the bachelorette weekend.
If you have the luncheon definetly go for the executive plan. I spoke to Christina on Thursday night to confirm all of the appointments and she suggested the farfalle pasta salad...awesome choice! The private room was awesome, especially being that we were a bunch of girls ready to party...Jackie was a great point person yesterday and everything went so smoothly because of her:) She was great and really helped us to relax and get ready...
2 of us had brown sugar scrubs...vichey shower was AWESOME...2 of us had hot lava stone massages and came out saying that this was the best massage that they had ever had...4 of us ended up getting our hair done at Carmine Forchetti salon and we left ready for a night on the town.
There is so much I could say about this spa...but it may start sounding repetitive:) I cannot wait to come back to this spa and check out the Oasis closer to me in Dobbs Ferry.
Thank you to all of you at Oasis on Park...you helped make my sisters day:)
Fantastic Service by Ray -Senior Artistic Colorist/Stylist – Ray has colored and cut my hair for years (since I moved to NYC). Trained in London with Wella, Vidal Sassoon, L'Oreal, Ray is very professsional, experienced, creative and friendly. When he creates my Color, Highlights & Hairstyle he forcus on my hair texture, face, features & lifestyle. My personalised hair color highlight & cut grows out beautifully. He gave me detail consultation on the best color care shampoo, conditioner, treatment and styling products to maintain the color and beautiful condition of my hair. I love his professional services. If you are unhappy with your dull lifeless hair conditon, cut, color & need a fresh updated highlights, cut & style, I highly recomand Ray @ the Salon.
Best scrub Ever!!!!! – After such a hard week I shlepped myself onto Oasis hoping they could "fix" me. Every service I had was wonderful but Hala is a star!!! She made me so relaxed and so comfortable. She is such a sweet lady. And so warm. She made me feel like a queen. I will never go to anyone else. EVER!!!! She is a gem. My skin never felt softer. I was positively glowing. Lavendar salt scrub is where it's at!!! Holla for Hala!!!
Just a few suggestions – The name Oasis accurately described this little piece of heaven my friend and I found on the HOTTEST DAY ON RECORD in NYC. The entire place is first class. Plenty of room, nice locker rooms, great massages. We plan to return, when we return to the city.
Now the bad news (and it's not TOO major). First, fix the steam room. Do what it takes to get the permit already! It would truly be paradise if we had that luxury next time. You are a first class establishment, you don't need a big yellow "order of the board of health" sticker on your steam room door. Next, police the relaxation room. It is a beautiful room with lovely lighting and music and comfortable furniture. However, the water was lukewarm. We SO needed ice that day. I don't know if that is part of the therapy,but ice would be great. Finally, there were some obnoxious women speaking loud enough so everyone HAD to hear their stupid conversation about some wedding blah, blah, blah. The sign says whisper, it would be nice if the staff enforced this rule so we could all relax.
Overall, loved it and would absolutely recommend it to anyone needing a break
Thank you for taking the time to write, our staff works so hard to deliver a superior spa experience. Regarding our saunas, please know there is nothing health wise amiss. We are so frustrated with a situation beyond our control, this is a prime example of incompetence in a byzantine city beauracracy. Over 2 years ago the Health Dept inspected & advised that a new ordinance required us to install heat alarms in our saunas. We complied in 3 weeks, & are still waiting for the Building Dept to approve them. The Health Dept. already approved them, but because of new electrical we have to wait for the building dept. Even with an expediter we have yet to receive approval. We do not put ice in the water because most people tell us they prefer room temperature. Sorry about the noisy guests, we circulate around the spa every 10 minutes or so (we don't want to hover in the relaxation area) and remind chatty guests to please respect the quiet of the spa. We hope to see you soon.
Bad Facial, Worse Customer Service – I scheduled an entire day of services for me and my friend (who works at a spa herself). We got a wrap, a massage and a facial.
The spa itself is pretty nice. Nothing worth a 5 star rating though. The bathroom in the ladies lounge was out of service, as was the sauna. The products in the shower were the quality you would find at your local gym, not at a top rated spa. There was a relaxation room, like there is at most every spa. But it lacked the extra services you would find at a spa like Great Jones.
The wrap and massage were very mediocre but the facial was horrible. I have gotten numerous facials throughout my life and this was by far the worst I had ever had. The process was not what I'm used to at all. Steps seemed to be cut short, products left out, they didn't use hot towels and the esthetician left the room while my mask set. At Juxenex, they stay with you the entire time. And although they advertise Dermalogica in the spa, they used a product I have never even heard of. Finally, the esthetician was so rough with my skin during the extractions to the point where I felt she was digging into my skin and left me wincing back in pain. I was worried about what my skin would look like after because she was so harsh but decided that "she was the expert' and not to worry.
Well, after the service I looked in the mirror and was horrified. Although I came in with great looking skin (my friend who has a cosmetology degree actually complimented me that morning) it now was completely broken out. I understand that facials can cause flareups. But this was not that at all, my skin was so sore because the esthetician was WAY too rough. I have never had a reaction like that in all the time I have been getting facials. Days went by before the redness and breakouts started to go away.
When I politely mentioned this to the manager. He proceeded to tell me "she was one of the best" and "didn't see how that was possible." I told him, "Look at my face! Here is your proof!" His customer service is why this spa deserves one star. He was so rude and unaccommodating. His solution was to bring another esthetician out in the lobby, and "fix" my face right at the entrance where people pay and come in. My friend told them they should be embarrassed to handle the situation in such an unprofessional way. They should have taken me back to a private room. He then offered me 15% to come back to get another facial. Yeah right! like I am ever going back there to allow them to destroy my face. He didn't offer any type of discount on the facial.
The worst thing about this place was that the management has such novice level training when it comes to customer service. Their motto should be "the customer is always wrong." I did not come here to get free handouts. I came here to spend my hard earned money, and indulge myself and feel beautiful. I left feeling ugly with cortisol shooting through my body. Exactly how you shouldn't feel after leaving a spa!
One final note about how this spa does business. If you look here on Citysearch they have a lot of "rave reviews." I'm sure many of them are planted. But the most shocking thing is not that, or even the bad reviews (many regarding bad facials). It's the business response they give to these negative reviews. Here is a direct quote from the business regarding a client, "In a word she is FUGAZY." Here is another winning quote from Oasis management regarding a review, "We at Oasis have no idea who this might be, it could be a disgruntled former employee." Really Oasis? Is it that impossible that someone could have had a lackluster experience at your spa? Maybe instead of explaining yourselves and pointing the finger at disappointed clients, you should listen to them and improve your business! Is that the way a top rated spa should refer to ANY client? This spa is mediocre at best and the customer service makes this place completely unacceptable.
(Refer to Yelp to read my entire review)
We don't know what an appropriate response would be to this unhappy guest. There seems there is nothing that we could do to make her happy, she found something wrong with every single thing we did. She was with one of our most senior and requested skin care therapists, one of the most popular massage therapists and her review trashed everyone she came in contact with. Our manager is a great person who tried to help this guest but I guess we did not give her what she wanted. Fortunately enough people do recognize our efforts so that Oasis was named Readers Choice winner as Favorite Day Spa by Spa Magazine. I do hope this guest will respond to the efforts we have made to reach out to her, I know this review is unfair and would be happy to discuss it with her.
Best Couple's Massage ever! – For Valentine's day this yearm my boyfriend and I purchased the Romance package at Oasis Westchester which included a couple's massage and a gift certificate for dinner at the Red Hat on the River. Although we arrived 30 minutes late to our appointment, the staff made us feel welcome and did the best they could with the time we had left. Our therapists did an amazing job... For me at least it was the best massage ever! I wish I remembered my therapist's name (I think it was Chris or Eric), but I'd definitely try to request him on my next visit.
The spa is beautifully decorated and has a calming atmosphere. I simply cannot wait to go back; arriving on time next time around. Their choice of restaurant was great too! I fully recommend Oasis Westchester. I'd also love to try the one in Manhattan.
great place to relax – I love the fact that they have so much space to make a cozy, romantic lounge where you can relax, enjoy a cup of tea in your robe before or after the treatment. I went there to treat myself for my birthday and was very pleased. I had micro dermabrassion and the lady was really good. Next time i will go there with a date because they have rooms where they can treat 2 people in the same time. Very nice place!
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