89 E 42ND St, New York, NY | Directions 1001740.751663 -73.976576
Neighborhoods: Midtown, Midtown South Central
Stay clear - appalling experience - I came here for drinks with work colleagues, I must say that the experience was a complete nightmare. The staff at this location are appalling, they’re rude & have bad attitudes. I would rather spend my money at a different bar with staff who are friendly. I must say I was really disappointed & expected more from the Cipriani. I would suggest that the human resources of this organization should do a better job at hiring the right people who want to work in the service industry. I urge you to stay away & spent your money somewhere else!
Avoid this place – Cipriani Docli was not good, even for a train station cafe. We came here for lunch. We were asked to wait for a table, and then forgotten about. We had to come back and insist that we were seated. The service was completely inadequate. I asked for water with no ice, they put ice in it. The tea was brought to the wrong person. The waitress decided that we wanted to share the entrees, when we did not. There were many other small infractions, which amounted to an annoyance. The staff was downright incompetent. As far as food goes, the tuna tartare was quite good. The consistency was good and the taste was fresh and subtle. The bread and dip were good. The veal chop was not good at all, and the salad it came with looked like it was prepared by a three year old. The prices are higher than at most of the top restaurants in NY. There is no decor to speak of. The noise level is quite high - oddly enough higher than at Metrazur across the station. If you insist on eating in grand central, eat at Metrazur - it's also not good, but better and cheaper than Cipriani Dolci.
Excellent Service – I'm surprised by the negative reviews of this venue. I held a corporate cocktail party at this venue last night and we had excellent service. Cipriani did a fantastic job of accommodating a 40 person group on 2 hours notice. The food was great as well.
The manager, Fabio and waitstaff couldn't have been more attentive if they tried.
Terrible service, nonexistant portions, exorbant prices, and inadequate amenities – I went to have dinner here with my fiance several days ago, and even before we entered, we encountered their now-familiar lack of service - there was no hostess present, and we had to seat ourselves. Furthermore, when we finally ordered our food, it took a good 40 minutes before we finally got to eat. In the meantime, we had to subside on the bread - which they did not bring until we actually placed our orders.
When the food arrived, the excitement at our culinary salvation turned into dread - the portions were TINY! The veal was leathery and tasteless, and the medium filet mignon was charred black.
If the food was not bad enough, the service tops it off with cherries on top - our waitress only came to our table once, in the middle of our meal, and it took us another half hour or so to actually get someone's attention and receive our check.
When my fiance had to use the restroom, she found that toilet paper was missing in all stalls. Not good! In the meantime, the Maitre'd was strolling through this trainwreck of a restaurant, and hardly paid attention to any of the tables, and when asked where the ladies room was, completely misdirected her.
I expected a lot more from the Harry Cipriani name - from the tasteless, overpriced food in tiny portions, and slow service, to the generally unprofessional environment - the lack of toilet paper, the rickety plastic tables and paper tablecloths, etc.
Definitely not going to take a chance on Cipriani again.
Worst Service Ever, Medicore Food, Not Worth Price – The service is horrific. The staff, including the manager (except the hostess) were rude, unfriendly and grumpy. The food arrived not hot. It was more the attitude and the unpleasantness of the staff. Finally, we ordered tea which was bought out in a teapot w/o a lid. We asked that they not charge us for the tea since we wanted hot tea and not cold tea. When our bill came they charged us and the manager retorted back by saying well did you drink it and how much of it did you drink. He was pretty darn rude. The staff must follow the manager's suit and be misearable working there or else why would they be so unfriendly and in the restaurant business. Do not dine here!
Great spot – We just had coffe and dessert, which were nice. We enjoyed the view of the Grand Central from above along with the atmosphere. The service was also nice. We'd definitely go back as well as recommend to friends.
This architecturally blessed Italian spot coaxes results from a straightforward formula. – The Scene
More of a high-end eat-and-run scene than a dining destination, Cipriani Dolci draws a well-heeled clientele that doesn't mind the restaurant's exorbitant prices. A glass-enclosed train track runs through the floor of the bar area--the only funky touch to an otherwise staid setting of marble and dark wood furniture. Grand Central Terminal's architectural splendor looms overhead.
Straightforward Northern Italian fare rules the menu, with a few traditional American standards such as club sandwiches and hamburgers. Some dishes, like the silky tuna tartare, are noteworthy because of their simplicity. In other places, simplicity registers more as blandness, as in the chicken and rice croquettes and polenta with caciocavallo cheese. The kitchen finds its most comfortable footing with traditional, homey dishes, such as pasta e fagioli and baked lasagna with beef ragu.
Pasta or Polenta? – I ordered gnocchi and it was SO overcooked that I couldn't even pick one up with my fork without it falling apart. And they claim to be an italian place? The bruschetta was soggy and the panna cotte tasted like aluminum.
Small portions, high prices – Was not impressed by this place at all. Even though it is in Grand Central it goes down hill from there. Went with a group of six and none of us will return... You are better off staying at the bar. Want good italian try Grifone or Pescatore...
A lot of fun - good food too – The food is very good, but the experience is what made it an enjoyable evening for us. You sit above Grand Central Terminal staring down on seas of people trying to catch their trains and sightsee. The best place for people watching I've seen in a while. The service and prices are typical of what you'd expect from Cipriani. Well worth it.
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