Durham >Food & Dining > Vin Rouge
2010 Hillsborough Rd, Durham, NC | Directions 2770536.010289 -78.922893
Mon. - Thu. 5:30pm - 10pm;Fri. - Sat. 5:30pm - 11pm;Sun. 5:30pm - 9pm
Neighborhoods: Old West Durham
Rude Staff, Mediocre Food
I decided to have a my baby shower brunch here, with 15-20 people on the recommendation of a friend. I was asked to arrive 10 minutes late so my hostesses could decorate the table. So I arrived 10 minutes late and waited up front for several minutes, while staff members walked by me and other people waiting. No one spoke or even acknowledged us standing there. Finally I stopped a female staff member and told her I was part of the baby shower party and where could I find them. She rolled her eyes and huffed and said follow me. Really, that is how they greet people? Not even a simple hello and no smile? Our waiter was pleasant, just not very attentive, but the rest of the staff I had any sort of interaction with was rude.
It took forever to get a a drink and our orders in and one tables food came out almost 10 minutes ahead of the other. My friend sitting next to me struggled the whole time to cut her food it was so tough. I suggested she send it back, but she didn't want to bother anyone.
The patio was a beautiful setting for such an event and I had a good time, because of my wonderful friends. The service was so terrible though that I would not go back and after reading other reviews this seems to be an ongoing theme here.
Cold Food, Mediocre Service – I was in last night with a group of 7 for a birthday dinner. I arrived late, and my party had already put their order in. It took our server about 15 minutes to even come by the table and offer me anything to drink, and she seemed slightly annoyed that I asked her to tell me the specials because I was late.
I agree with the review before; our table was ignored for a majority of the time, a fact no doubt attributed to the auto-grat added to our table. I noticed our server's constant presence at her other tables. We didn't even get a check-back on our meals, which were switched up and served practically cold. My friend and I both ordered the tenderloin; hers med-well, mine med-rare. The manager that ran our food insisted quite rudely that the bleeding tenderloin my friend had was the med-well. The food would have been great had it been served hot and correctly.
I hardly ever complain about restaurants/food/service since I've been in the industry for nearly 8 years, but this was quite ridiculous. Just because you auto-grat a large party doesn't justify the subpar service.
Delicious food mediocre service – We had a lovely meal here. Nice terrace and excellent food. Standouts include the seafood and duck confit salad.
Everything was prepared perfectly -- well seasoned, attractive, and nice portions.
However, our server was inattentive to the point that it detracted from the meal. We didn't order wine...I wonder if that was perceived poorly by our waiter who was warm to the patrons around us (all had alcohol). I had time to observe this while we waited for our entrees to arrive, dishes to be picked up, dessert to come, our check. These were the only interactions we had with our server who did not ask us if we were enjoying our meal or if we needed anything else even once during a two hour dining experience.
Still, a poor waiter shouldn't overshadow a positive overall experience; we'll return for sure.
Fantastic French Bistro – We've eaten here a few times and it has been a wonderful experience on all occasions. The macaroni and cheese is phenomenal and could almost feed a small army. I usually get the steak and frites because it's very tasty and satisfies a large appetite. I really love this place and will continue to not only visit, but recommend to everyone! charming atmosphere and staff as well! Cheers!
Great Food--TERRIBLE SERVICE D+ – Made reservations for a Sunday birthday brunch (Mom was turning 80); party of 6. The meal was wonderful, but after 1/2 hour the staff could not wait to get us out of the door! I understand turn over is $$$$, but when you are buying a $150 brunch with ALL the trimmings, I don't think that a second cup of coffee and hour at the table is unreasonable. Yes, I went after reading the reviews, and yes the food was wonderful. But I really really really would have to think before going again. It ruined the morning for me--fortunately Mom had a wonderful time, and bless that bit of dementia, for she never noticed that the coffee cups were never refilled, not even once... Boo Hoo to Vin Rough! Has anyone else (particularly those at Vin Rouge) noticed that the only knocks they take on their ratings are for service--pay attention guys!
Amazing Valentines dinner – My boyfriend and I went to Vin Rouge for Valentines Day. It was amazing. I had lamb shank, which was perfectly cooked. He had the sea bass which was also delicious.Our server was great too. He was very knowledgeable and attentive without being overbearing. Fantastic. Can't wait to go back!
Excellent Sunday Brunch! – Upon the recommendation of friends, four of us ventured to Vin Rouge this past Sunday for brunch. I've never judged a restaurant by location or decor, since usually the best food comes out of the most interesting establishments and grand and gorgeous establishments are needed in order to serve overly expensive bland food (An in Cary for example). Anyway, Vin Rouge has such a pricey dinner menu that we decided upon brunch. I got the ham and gruyere omelette that came with pommes frites (I guess if it's french food, you don't call them french fries), and a small green salad. The dressing on the salad was excellent! The fries were the best of the best as far as fries go. I'm not usually a big fan of fries, but those were yummy. The gruyere was excellently melted throughout my omelette! Daryl got the scrambled eggs with smoked salmon and capers and loved it. Joel and Amber both got the Eggs Benedict and said it was great! I would definitely go back. The service was average, but the bread was exceptional!
A favorite of ours stays secure – We've been to VR many times over the years. Tonight was typical. We were in need of a nice treat for each other, it was a Sunday night, and not many places are open. VR was, so I made a reservation. We were seated immediately, our service was really superb (one of those waiters who not only knows his stuff about the food and wine, but conveys it well, AND provided excellent service). I had a duck confit salad that could practically have been the entree. It was excellent. And so was the lamb stew over polenta (I'm not sure exactly what they labeled the entree - it was a special). My wife had squash soup and calf's liver. I wouldn't touch the latter, but she said it was very well done ("Like my mother used to make."). The wine list is superb. Our creme brulee and Rieussec sauterne was a perfect pairing. In short, a memorable meal with excellent service. It's a bit noisy, more bistro than refined, and my rating reflects my perception that they accomplish what they were trying for. We'll be back.
Special evening experience – I have eaten at Vin Rouge a number of time and have always been pleased with the total dining experience. The outdoor patio is very romantic in the cool late summer evenings. Last night we had a large party of ten for my birthday. I was impressed with our server's knowledge of the wine list and attentiveness to the whole table. We had two people join us at the end of our entrees but the staff got them food very quickly. The portion size of the entree are perfect. The only downside to the evening was the tent that was set up in the patio. The atmosphere was nice but it was chilly and the heat they had going wasn't quite enough. Keep this place in mind if your looking for a special place to celebrate.
Excellent! – Warning: if you are on a diet, you should skip this place. Even our waiter told us that all of the food is "rich." It's also delicious. While it's not the cheapest restaurant in the world, for the food and service, it's not too bad. Plus, restaurant dot com has discounts to it. I had the hanger steak, one of three "steak frites" which mine had a blue cheese sauce. The steak was tender and delicious. The fries, while great, were a little too salty. I notice that at the restaurants owned by the same person, he always puts too much salt on the food. My date had the pork chops which were huge. She liked them as well. We shared chocolate mousse for dessert which was tasty. My only complaint is that they could have had a few more wines by the glass. But the ones each of us had were very good. I highly recommend this place.
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