7548 Old Auburn Rd, Citrus Heights, CA | Directions 9561038.695149 -121.288303
Mon-Fri 8am-6pm ; Sat 9am-4pm ; Sun 9am-4pm
BEST VETS EVER! – Located on Old Auburn just east of Auburn Blvd you will find Sylvan Corners Pet Hospital. I have been taking my pets here for several years and have had excellent care whether it be routine exams or life threathing issues. The staff is just great, so careing and compassionate. They take the time to answer or find the answer to any question you may have. Their office is cheerful and confortable. The Doctors are the best!, as you might expect from UCD graduates.
Mixed Feelings abt Kind, Less Knowledgeable Vet&Unfair Costs – Located just off Sunrise Blvd on the moderately busy street of Old Auburn Rd in Citrus Heights, Sylvan Corners Pet Hospital is a smaller-on-the-outside-than-on-the-in-looking building with a clean atmosphere inside and out, an open waiting room with a fair number of chairs, a scale, plenty of informative brochures, and an overall cheery, welcome (if slightly grey) feel to it when you first enter through one of the two cramped doors. The techs who welcome you are very pet friendly, enthusiastic and kind, and are sure to get you into a room within ten minutes.
In each of the three times I visited SCPH, I waited less than ten minutes to be seen into a room with my Charlie-dog, then did a quick check-in with another very friendly tech, to whom I explained the purpose of my visit while she ran over the basics with Charlie (checked his body for signs of anything being off, asked about his diet, etc.). Soon after, the vet herself (both vets at Sylvan are women; we've seen both) would come in. The appointment would proceed as would be expected. I noticed that Dr. Cohen, the vet I saw when Charlie came in with an actual problem rather than simply for a check up, needed to look up almost everything she said and did for my dog in her text books, which took quite a bit of extra time (note this--it's important later); also, because she did not have the proper equipment to examine him on our second visit, we made little headway that day, and had to come back for a third, costing me more money and time. That being said, she was extremely friendly and level with me, and very gentle and kind to Charlie-dog.
At the end of the third visit, I checked out the receipt and noticed that for each of my three visits I had been given a different charge for the base-fee, or the bare appointment before any charges such as medications or urinalysis had been added onto the total. I asked the receptionist about it, to which she responded by informing me--then, for the first time--that my appointment fee was based on how long I spent with the veterinarian, asking her questions, how much she had her hands on my pet, etc. She said that since the first visit had only been a checkup, where I'd asked few questions and had asked little of the vet, I'd been charged the lowest fee (something in the range of $18, a good deal). On that same token, during my second visit, when Charlie had first gotten sick, I'd asked the most questions and had spent the most time with the vet, and had been charged the highest fee (about $36, still not a bad price). My third visit it had been somewhere in the middle, so I'd been charged the middle fee ($28).
What upset me about the charges was not the actual cost. Firstly, it was that I had not been told that this was their pricing system up front, which would have given me the chance to reel in the excessive questions and cut the vet time shorter, hence lowering the charges. Secondly, and this more than anything, what upset me about my bill was that they were charging me for time that the veterinarian was spending about half of in the back room, looking up information that she should have already known and had readily available to me. Because she didn't know her material, I was being charged for the time she was taking to look it up. I don't think that that's fair at all.
Overall, I don't feel that Charlie's case got any better by going to Sylvan Corners. Having gone elsewhere since my last visit there, I know that I could have attained the information I found there and more by going somewhere else, and have achieved more visible results. I think the people at Sylvan truly mean well and are doing their best, and that anyone looking for a vet that offers low, albeit unfair, rates ought to look into their services. However, if you want the very best for your pet as far as loving care AND expert knowledge, I'd say keep on looking.
Sylvan Corners Best Hospital in Town – Doctors are friendly and concerned about their patients. Some of the best staff I have ever seen. Prices are fair and I have read on all these disgruntled clients, and you people need to know that you cant get prices for hurt animals over the phone. Its like calling an auto body shop and saying my car was in an accident how much is it to fix.
Amazing Staff – Robyn at the front desk is superb. She is new to Sylvan. Experienced staff and great doctors. Some of the techs at Sylvan have been working there since the early 1990's. I lost my cat recently to kidney disease and dont have any other pets. I wanted to let others know that when I do bring myself to get another pet I will return to Sylvan.
Great for loving care for pets – Even tho he hated the dogs, the peeps there loved, he emerged happy and well loved. They even took time for my kitty. Thank you guys and dolls, you are adnired deeply!
Katie (Thor's mom) Meredith
More bang for your buck – I took my cat to this pet clinic. He was very sick and had to stay overnight with iv's. I could not afford to go to the all night hospital. 2 days later my cat went home and I found out the technician had come down after closing both nights and checked on my cat. I wasn't even charged for this. Thumbs up for this caring clinic
They Lie About Their Fees – I have been going to this Hospital since my puppy was a baby. She is now 2 yrs old. I made an appointment for my Mocha to be fixed. So, I called they gave me a quote of $125 with a little bit of exta fees. When I brought my dog in, the bill was going tobe $369.00. I said what are you kidding me. They should have told me this on the phone when I made the appointment. I was very angry and looked at the bill and said no I dont need all these services. The doctor came back in and said yes she does, so the price we will go down to is $199.50. I let them know noone tells me what I need when I already know for my dog. I had them make copies of the records and I left. I walked in Akaal Pet Hospital and now have an appointment for Thursday and it is going to cost me $125 maximum for her to get fixed. I will never step foot into Sylvan Oaks again. They dont even talk to the animals here, they just take them and do the work and be done. I hope noone goes through what I did. I like people to tell me the truth not lie to me.... Dont go to Sylvan Oaks, Go to Akaal Pet Hospital instead, they are very nice and personal.
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