4241 Sunset Ln, Shingle Springs, CA | Directions 95682-957438.665586 -120.929346
Mon-Thu 7am-6pm, Fri 7am-5:30pm, Sat Closed, Sun Closed
Well I am looking at used Honda's to buy and I called Honda in Shingle Springs for advice. The guy directed me to speak with Bill at the Toy Shop. So I just called about 5 minutes ago and I was appalled at the poor customer service and poor phone skills the lady who answered demonstrated. I asked for Bill and she ignored me and said he isn't here and I told her I was recommended to speak with Bill. She was very unprofessional and didn't seem to have the customers best interest, so I would not recommend this place for you to spend your money. Watch out!
No longer happy here – Overfilled CRV transmission during 120K inspection causing improper shifting and engine over-speed when heading up hill under load, a serious condition not discovered until traveling out of state. Unsure of the cause, our trip was delayed a day for dealer diagnostics. Bill, the original owner has retired and a brash and unreasonable woman has taken over - I was treated very unkindly and without concern when complaining about my inconvenience. I've been using the Toy Shop more than 15 years, but will find another mechanic. Very disappointed with my treatment!
Honest? Reliable? Friendly? Good prices? YES!!! – We have been using them for years with our Acura, Toyota and Hondas and they are fantastic. Great prices compared to the dealers, reliable and friendly. We have never had a problem with their estimates or their work. I cannot recommend them highly enough. We have recommended them to several friends and they have become long-time customers as well.
Will never take my cars again to the TOY SHOP. Give very low estimate and end up paying over a $1500. Probably doing repairs that don't need to be done since Folsom Toyota dealership did not find any major problems. Took car to TOY SHOP for minor problem and learn a good lesson: DO NOT TRUST THE LOW BALL ESTIMATE THEY GIVE YOU, GO ELSEWHERE!!!
Great repair shop! – The Toy Shop is a great repair shop, they are fair and do what ever it takes to make it right! The car is running great. I will keep coming back.
An honest car repair place – My wife and I have been going to the Toy Shop for many years now and they always deliver a fair service. Last week the local Toyota dealer (no names, but located in Folsom) told me my water pump was leaking and my transmission oil needed replacement on my Prius when I brought it in for warranty work. I dropped the car off at the Toy Shop in the following morning as their prices are always better than the dealer & picked it up that night. The bill was "no charge"!!! It seems the water pump was fine and the tranny oil doesn't require changing. This type of honesty and integrity from the Toy shop has happened to both of us before, and my young niece as well. They never cease to astound us! - Thanks.
Family Values/Big Biz Know-how – This is a family owned-and-run business with all of the honesty and integrity expected. On top of that, they were able to fix my vehicle in a timely, efficient, and economical manner. They really know their stuff!
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