Florists >Flower Concepts
2220 J St Ste 1, Sacramento, CA | Directions 9581638.575587 -121.476548
Neighborhoods: Boulevard Park, Central Sacramento
Avoid at all cause! – My husband has been sending me flowers from Flower Concepts for several years. The arrangements are always beautifu and unique. However, just this past valentines day, he order the followers and requested them to be delivered to my work on 2/13. The flowers were never delivered. My husband called them up and they said they'll be delivering it the following day 2/14. Nothing happened. My husband called and requested a refund. They said ok and will credit his credit card. Nothing happened. My husband had called the owner at least a dozen times and still no action. The shop always has an excuse such as the owner is out, is sick, in the hospital, out in the back, tie up at the moment, etc., etc. We are out $80 and no flowers. These people do not desire to be in business.
AFTER 10 YEARS OF BEING A CUSTOMER THEY TOOK MY MONEY!!! – My wife and I had ordered flowers from Flower Concepts almost exclusively over the past 10 years. They were always very creative in their arrangments, even if you had to deal with their personalities. Original - not the standard FTD arrangements. For Valentine's Day I did the same, they weren't ready for pick-up, so I cancelled the order. Later I received my Mastercard bill and the charge was still there. Tried at least four visits to the shop and a dozen calls and got the continual run-around. Lies, upon lies: see Marvin, check with my book keeper, have not heard back, call Monday, does not work Mondays, call back, message, sick, at doctor, not in, stepped out, and others. After 10 years of loyal use this is how their customers are treated. So, with all that DON'T USE!!!!
THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!! – My best friend recieved two dozen roses from Flower Concepts yesterday. She called me to come see them because she couldn't believe that they actually delivered such an atrocity of an "arrangement". She was in shock, and so was I when I saw them! They were wilted and brown and look like they had been chewed on! I can't believe they actually thought it was appropriate to sell them! She called the shop to complain about the condition of the flowers. The owner was completely rude and condesending, told her that they were "fine", and that if she wanted another set she'd have to come to the shop herself and trade them. (What nice customer service, eh? NOT!) When her boyfriend picked them up and returned them to the shop, the person at the counter apparently didn't know how to give the credit back to the credit card, so told him to call back tomorrow. So he left, and left the ugly arrangement there with the clerk. Well, having called today, he learned that they are REFUSING to give him his money back and are NOT going to send a new arrangement! ARE YOU KIDDING ME?!?!?! So now, they have his money, and my friend has NO flowers!!!!!!! I can't believe these jerks are still in business! DO NOT BUY EVEN A SINGLE FERN LEAF FROM FLOWER CONCEPTS ON J STREET!!!!!!!!!!!!!!!!!!!
Non Consumer Friendly – My boyfriend buys flowers for me 2 dozen at a time. Yesterday 9/13 he had 2 dozen pink and orange roses delivered to my work. We returned the flowers to the shop and the worker told us that he couldn't credit the account that we'd have to wait for the manager the next day. We went to the shop today and the manager is refusing to refund the money or provide new fresh roses. The roses from yesterday's delivery were bruised and looked like a insects were chewing on the leaves. Worst customer service ever!!!!!!!!!!!!!!!!!!!!!! And they have stolen our money.
Awsome Flowers and arrangements – Beautiful Large Arrangements, Tropical Designs, fair rates, friendly help, convenient location, delivery available
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