2500 Auburn Blvd, Sacramento, CA | Directions 9582138.629148 -121.403312
Sales Mon-Thu 8:30am - 9pm; Fri 8am - 9pm; Sat 9am - 9pm; Sun 9am - 8pm|Service Mon-Sat 7am - 7pm; Sun Closed|Parts Mon-Sat 7am - 7pm; Sun Closed
Neighborhoods: Del Paso Park, North Sacramento
This review is regarding their service department. I took my wife's 2003 Toyota Rav4 in after it began experiencing a harsh shifting symptom. It was a drop-off, no appointment. The service adviser checked to see if there were any recalls, and there were none. The next day he called me to let me know there was a problem with the car's computer and that there was a Technical Service Bulletin, issuing an extended warranty for 10 years, or 150,000 miles for that specific part, if the car was experiencing harsh shifting conditions. They were able to replace the computer with a new one for free. Good honest service. They did not try to say it was a different problem and charge me for it.
I was in an automobile accident recently and my car was totaled. I was NOT looking forward to buying a car. I was pleasantly surprised at the level of service I received at Maita. The salesman (Ryan) was great about breaking down the costs and was very pleasant to deal with. The guy I dealt with in finance was a riot. Of course, he tried to sell me on all the little extras; I was not interested in most of them, and once he realized that he backed off. In general, I found it to be one of the most painless car buying experiences I have had.
This is the Maita Toyota response to the review below. Thanh (the customer) was told by Dean our Internet Salesman by phone a couple times prior to him coming in, that the Internet special price on the vehicle he wanted, would not be discounted. The Prius he was interested in was discounted $4000 and was the lowest priced vehicle of its type in the area. When Thanh came to our Dealership and asked to talk to the Manager, I welcomed him into my office and we conversed for 5 minutes or so. I explained to him like Dean had, that the vehicle price would not be reduced. The conversation had gone fine up until this time. Once Thanh realized he was not going to be able to negotiate a better deal for his friend, he became loud and indignant.
I felt sorry for the young lady that the vehicle was for and eventually provided an additional $150 savings. Never once did I raise my voice nor did I ever say I did not want their business.
I have worked at Maita Toyota for over 35 years and have always made customer service a #1 priority.
I just had a HORRIBLE experience with your Maita Toyota Dealer. While the salesman was trying to help, the issue is with the GSM Dave Klingensmith. He's not only a horrible GSM, but also a horrible person. His listening skills are next to nothing and he will start attacking your intelligence by having complete disregard for anything you have to say. In conversation, he never once looked up from his paperwork to speak to us and treated me as if I didn't even exist. When I politely asked if he could look at me while speaking, he looked up, pointed, and firmly said, "YOU, look at me."
I walked out after. As the salesman was walking out with me, assessing the situation (and apologizing), Dave Klingensmith walked out, half heartedly apologized, then started pointing fingers and started the argument AGAIN. Some of his incredibly rude statements:
1. Put yourself in my shoes. Do you know how many people I have had to deal with today?
2. I don't have to sell you a car and I don't want to sell you the car.
3. I actually would be happier if you left, but I want this girl to be happy and leave with the car. You, might not be happy. But her, she will be. Is she worth it?
REALLY? That's your job, Mr. Klingensmith. If you don't want to deal with people, I guess you can line up in the unemployment line. If you don't want to sell cars, I guess Toyota should rethink having you as a GENERAL SALES MANAGER because they need to sell cars, that's what they do!
Brought my corolla in because of a check engine light. $213 later I left with a new gas cap. Seems way to high to me.
Do you ever return calls??!! – The biggest thing for me over getting the best price on something is customer service. And in my opinion, theirs is lacking at best.
I have never received a return email or callback from any one there, EVER! I cannot see myself bringing in my car for any kind of service if this is how they conduct business.
Although I have to say that I ha a good experience with a parts guy but that's it, no one cares about returning any inquiries.
Highly recommended – I have purchased a Tundra from Maita Toyota. This is the best car buying experince I've ever had. Mehdi Raza, Internet Fleet Manager, is the only person I had to deal with.
A couple day after the sale I had to ask a favor, the dealership helped me out.
WORST EXPERIENCE OIL CHANGE SERVICES – I have been customer at this location since 1999. Today I brought my car in for a simple oil change which took about 1 and half (1 1/2) hours for this service to be done. I found out only when I gone down to check the cashier and she inform me to go and check with the person whose write up the paper. I previously have been received more than one reminder phone call at home to bring my car in for services. The only thing that SO upset me because of this made me lake for work. IF I DON’T CHECK IT WILL PROBABLY TOOK ANOTHER HOUR I ALSO ASK THE CASHIER TO PAGE THE SERVICE PERSON TO BRING MY CAR TO THE FRONT WHICH SHE INFORM THAT SHE CANT DO. (WHAT IS THE INTERCOM FOR?) DON’T YOU USE THE INTERCOM TO PAGE PEOPLE? I THINK I WILL BRING MY BUSINESS TO SOME WHERE ELSE NEXT TIME.
Best Experience I have ever had – I bought a new Toyota 4Runner from Maita Toyota a few weeks ago (as a late Christmas gift to myself!) I called around and Maita Toyota gave me the lowest quote. Some dealers wouldn't give me a quote over the phone (like Roseville Toyota) and wanted me to come in. I told them I wanted to be out of there fast and they said no problem. So I go in and meet Al. I do the testdrive and he did everything really fast. I got the 4Runner I wanted for the price I wanted and I was out of there in 1.5 hours! Al did show me some accessories but I told him I was in a hurry and that was that. Thanks Al! You'll see me back at 3000 miles!
secrets of the car business: BUYER BEWARE! – hello ladies and gents. while the car dealerships won't like this, i do want to share what i know about car sales and car dealer operations. i really do hate to see honest and hard working people paying too much and getting hosed by the dealerships. i am a former car guy, moved onto better avenues.
1)it is the dealership's goal to get as much money down as possible, under the guise that it is required to approve a loan. in fact, it takes $0 down to get a loan. money down is pure profit!
was i a fool when i handed over another $1,000 ck for my down payment.
2)don't let them bump up the interest rate on you!
3)the average profit on a used car is $5k, and as much as $10k or $15k. i.e. why not haggle down $4k. they'll still make a profit.
4)more info, guys, when i have more time.
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