2336 Auburn Blvd, Sacramento, CA | Directions 9582138.627508 -121.407718
Neighborhoods: Del Paso Park, North Sacramento
They had good service!! The staff was awesome, knowledgable and extremely helpful! :) Raises for everyone!
We are so upset with furniture Galleries located on 2336 Auburn Boulevard, Sacramento, CA that we have contacted our attorneys!!!
This has been our first furniture buying experience and has been a nightmare!!!
This is why :
Reason 1: We purchased 21,000 dollars of Aico furniture for our new home and almost half of the furniture we bought was delivered damaged
2 glass couriers
An Entertainment center
One of our night stands
An approximate total of 10,000 dollars in damaged and undelivered furniture…
Reason 2: It has been 3 months since we have purchased our furniture and we still have not received all our furniture. We are still waiting on our drawer courier.
So it has been 3 months and they have given us the run around. They have not been direct with us in terms of properly handling this situation. They offered to repair the furniture…but do you think it is right or fair to pay retail price for damaged goods. I don’t. We have waited and waited finally we requested to return the damaged furniture and cancelled the piece of furniture that was never delivered three months later and we are still in limbo.
Reason 3: Due to the current situation, the finance companies are harping at us because they want to bill us for furniture that is damaged and has not been delivered. To top it off one of the contracts they gave us to sign was a cancelled contract between the finance company and Furniture Galleries which has the finance company harassing us calling us at work for paper work that furniture galleries should have provided them with!! They have very poor communication and protocols when it comes to working with their finance companies. We have been slammed in the middle of furniture Galleries and their finance companies with furniture galleries taking no action in 3 months.
Reason 4: We have also become very skeptical about purchasing Aico furniture. Aico prides themselves on being the Mercedes of furniture but all we got was cheep damaged lemons!!! The Aico factory at this point has refused to take back or simply replace their damaged furniture. At least that is what American furniture galleries has told us.
We are so sick of it and have demanded they take their damage furniture back. They have left us no choice but to contact our attorneys.
What happened to good ol’ customer service and trying to please the customer..Ok forget about pleasing the customer why not just do what is right!!!!
Out of this whole nightmare the only positive aspect of this situation was our sales associate Galym whom was very helpful patient and very professional. That is the only reason why I have gave them one star and also because I had to in order to right this review. It is ashamed that even though he worked very hard and delivered optimum customer service He has lost a life time customer due to his company’s unprofessionalism and inadequacy. Al least while he works at Furniture Galleries because we will never step foot in that gallery to purchase furniture again. However, it is sad to say that the negative has highly over passed the positive….
I hope they reflex back at this situation and figure out how as a company they can efficiently and effectively handle issues between their factory, their finance companies, and the customer’s concerns!!!!
helpful people – Have shopped here before and everyone is very helpful!
Van really provided us with great service in terms of suggestions and recommendations both on furniture and decorating. He is the most honest salesman I think I have ever worked with, and would certainly come back to buy from him again.
Great service – The truth be told, this place rocks! From start to finish, the whole process was great. The furniture is great and stylish and inexpensive too.
good mattress selection – I came here for a new bedroom set, and I was surprised by the lower prices of the mattresses. I thought the selection of the other furniture was great, but the prices of mattresses were what impressed me the most.
Will shop here again – I had an awesome experience here the other day. My sales guy, Tran was very helpful and even able to reduce the sale price by $100 because there was not love seat available, only the chair itself which is what I wanted anyway!
Would recommend AF – The customer service that I received from Mr. Tran was very good. I am happy about his courtesy and he is very friendly with customers.
Van is the man! – Our salesman, Van was excellent. Not only was he very helpful but he was also very funny and made the experience at American a very enjoyable one. He also made this a really easy transaction. Great job.
Van is the man! – It was nice to be able to browse and look around at the items without a salesman. Once we were ready, the salesman, Van, was more than helpful and was not pushy and never pressured us. He also offered lots of helpful tips how to order more items and ways to save.
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