6700 Mack Rd, Sacramento, CA | Directions 9582338.472373 -121.423903
Mon, Wed-Sat 10am-8pm; Tue 12pm-8pm; Sun 11am-6pm
Neighborhoods: Valley Hi / North Laguna, Southwestern Sacramento
I just bought a couch from Furniture USA. I thought I purchased the same size as the couch I replaced. The new couch was a lot longer. But the delivery guys, Oscar and Eli were very patient I'm figuring out how to get it into my apartment. All the while never complaining. They didn't give up. It took them several tries until they made it fit thru the door. The whole time, they were friendly and courteous. I was excited about my new couch, and for a second I thought it wouldn't fit. Their should be employees like Oscar and Eli should exist in every business.
P.s. I love my couch too!! :)
I bought my kitchen table and they sold me insurance. The insurance company told them to replace it after the investment due to no fault of my own and they pretended to call and didn't. I went back since thinking the insurance company was slow bought my son a bed and found out they were suppose to replace my table. They also came to my house 3 times with the wrong size mattress to that bed and not once bought my replacement table and chair that the insurance company told them to replace. I had to fight and argue to get a refund back on the wrong delivery item they could not replace and due to that, they will not delivery the replacement of the malfunction table and chair that was not my fault. When it's time to put up, they drop the ball. The 5 stars are fake. Then insurance is good to buy if you are going to buy their unreliable furniture. Thanks
Pleasure to deal with – At first glance the low prices, and contemporary style of the furniture looks too good to be true, but this is the real thing, and an absolute pleasure to deal with! The best thing is that the furniture is a great value for the price. They delivered and setup the furniture on time, as promised! Be sure to ask for Karen (it's actually a guy's name, just Russian). It's always a pleasure to do business with people who do what the say they will do! Continued success, and good luck Guys
Great Service @ Furniture store... – I was very pleased with this transaction.
When i went in i was looking for 1 couch although i was a bit undecided of getting one or a set. Phil the salesman gave us one of the fliers that had a whole living room set. Which was a really good deal. Phil went above and beyond. The flier offered a sofa set a couch and loveseat with end tables and a coffee table. We didn't care much for the glass coffee table and glass end table design as we have younger children. Phil went out of his way to get us a nice looking coffee table and end tables that best fit the set.
When i called in 2 weeks later just to check status on my order i was told that my couch will be here in couple of day and i was told in the beginning it would take 3-4 weeks so that was a nice surprise. And the lady on the other end i forget her name was very helpful and kind.
Couple days later the guys came. The night before they called to confirm. I thought i would have to wait all day but i got a call early in the morning and the gentleman told me he would be here in 15 minutes. The guys were very nice and friendly. We were told if we had furniture in the area that we needed to move it ourselves. I had a coffee table that they moved for me in the other room ( i just didn't have a chance to move it myself). No problem. No scratches nothing.
I was very satisfied with there service and definetly plan to purchase from them again!!
Very professional but incompetent.. – Furniture-USA is a great store with great pieces of affordable furniture. Their staff is very friendly, professional and accommodating. Unfortunately, they are incompetence personified.
(1)(a) Before finishing my transaction for the sale of a sofa, I came upon the discounted sofas near the register. I mentioned that I wanted to look at these and he quickly informed me that I wouldn't be interested in those and that the more expensive one I had decided to buy was the perfect fit for me.
(1)(b) I had voiced numerous concerns about how the sofa would clear my apartment stairway. I had informed him that I had lived on the 2nd floor of a downtown apartment complex where the staircase is particularly narrow. I asked if the sofa would come in multiple pieces and would then require assemble upon deliver. He informed me that the sofa will come in one piece, already assembled. I voiced my concerns stating that there might be trouble getting into my apartment. He informed me that the "white glove" delivery service is done by professionals and that since they're professionals, they would get it into the apartment somehow. He even mentioned the legs of the sofa can be removed for easy transportation. This is a material fact that I had relied on. Had I not received such assurances from Kenneth, I would not have bought the sofa.
(2) The "White Glove" delivery service did not appear to be professional at all. For an $80 delivery service, which is comparably steep when compared to other furniture stores, I was expecting a bit of professionalism and due diligence. Instead I get the following:
(a) Though they were scheduled to come from 4:00pm-8:00pm, the delivery agent did not arrive until about 7:30pm. This is because their order slip had an incorrect contact number. Upon completion of my transaction, I was asked to verify my information. At this point, I pointed out that my number was incorrect and provided the correct number. I was assured this would be changed in their system. Apparently, it was not changed.
(2)(b) The delivery agents contemplated the delivery for about 5-10 minutes. Ultimately, they decided they could not do it without even trying to get it up the stairs, or even bringing it out.
(2)(c) I had also ordered a coffee table. I asked if they could let me take the coffee table. They told me that if I were to take the coffee table, I would have to pay a $40 delivery fee...They would not let me physically take it from their truck and carry it myself. I was required to pay money to take something that I owned...
(2)(d) Overall, not a professional $80 white glove delivery service you would hope for. They were of Latino descent. One had a tattoo on his wrist and continuously referred to me as "bro." I liked him though; he seemed to be the most reasonable of all associated with Furniture-USA.
(3) Stella is a very nice individual. I was mainly communicating with her to effectuate my refund. She was very professional, friendly, and easy to deal with. Unfortunately, she had erred in some processing my refund. She accidentally refunded me the incorrect amount, which was $50 less of what I should have received. Although she quickly called me back and fixed the problem.
(3)(a) I'm not sure who processed my order originally, but, as aforementioned, she did not change my telephone number in her system after I had told her that it was incorrectly listed on the bill at the time of check-up. She said the change would be made, it was not made, and subsequently, the white glove delivery service was not able to contact me, and presumably the deliver was occurred later.
Overall, they appear to have a great inventory of affordable furniture. They're professional and friendly. But by unfortunate circumstances, I was the unlucky customer to have to deal with a string bad luck.
The low rating doesn't necessarily reflect that they are a bad company. It merely means that I've had a bad experience.
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