1701 Cogswell Ave, Pell City, AL | Directions 3512533.585634 -86.287764
Internet Service - Look Elsewhere - Do Not Get What You Pay – Customer Service, Technical Service???
Almost every evening, 8:00pm till 1:00am service drips to 100k or low as 32k. Is this cost savings for company with their bandwidth lease? Do not know but internet speed test from many sources confirm. Company keeps responding no problem found. I am a network professional and wireless engineer. Problem,,,no alternatives to this VERY poor service and not taking responsibility for their problems. The not our system attitude. Service not provided per agreement charged for service.
Poor Service – this company has Major problems with its service and customer service. my internet has been off since saturday and cable is horrible.. they were told thursday and acted like the probem didnt exist,and have left us sitting till today with promise of a resolution. service should not take a week.. and the rudeness of the people opon getting a credit.. i agree with guy before. they have major problems.. dont depend on there service,internet,or phone.. itll leave your buisiness crippled like mine now... at a stand still since saturday.. AFTER paying big money for upgrades.
Never Before Had the Problems – I called twice to get a bill faxed to my desk when I never received one. Two customer service employees told me they would.
Never notified me and cut my internet and cable off.
I am 57 years old never had anything like this.
Employees are terrible and need some customer service training and need to hire pleasant employees.
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