Homewood >Carpet & Upholstery Cleaners > Nilipour Oriental Rugs
2544 18th St S, Homewood, AL | Directions 3520933.484629 -86.791921
Monday - Saturday 10 - 4
Extremely rude. Similar experience as noted below. They tried to up charge me for cleaning a rug. Based on my experience here and with more reputable dealers in Bhm and Atlanta, I cannot recommend them. Maybe those questionable practices work in the "old country" but you re in America where we treat customers fairly. Have also been told that their rug cleaning is done by Sanitary Rugs in Trusville .... Avoid the middleman and the disagreeable staff.
AVOID AT ALL COSTS! HORRIBLE CUSTOMER SERVICE! – I took two machine made rugs here for restoration after a house fire (smoke and water damage). I paid them $250 dollars to clean 1 small and 1 large rug I purchased while in Turkey (paid $1000 new). Although a steep price I figured a business specializing in rugs would be the best place for restoration.
After picking up the “cleaned” rugs and taking them home, I found them to still be dirty, very dirty. I assumed they were stained and could not be cleaned, but after very minor effort with a towel and water with dishsoap, they both cleaned easily. I returned to Nilipour with photos and explained. I was first told that they would reclean them for another $250. I asked for a partial refund, which they flatly refused.
They explained how they are very gentle as to not damage the rug, but admitted they could have been more aggressive to get out the dirt. They did offer to reclean for free, but refused to pick up or deliver (making me spend another hour to do this). Finally the owner came out, but was very rude. He said my “rugs were garbage” (machine made), he “cleans $50,000 rugs” and mine were not worth his time. I showed him the pictures and he said, “good, you should do the whole rug like that” It was an unbelievable experience.
Fearful that I would spend the time and effort to bring the rugs back only to again pick up uncleaned rugs, I decided to rent a carpet cleaner ($30 with shampoo). I was able to restore them to like new in less than one hour. Being close to Christmas I suppose the $250 was my gift to them.
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