Malibu >Special Trade Contractors > Mike Diamond Plumbing Heating
Malibu Canyon Rd AT Pacific Coast Hwy, Malibu, CA | Directions 9026534.034670 -118.703412
Neighborhoods: Eastern Malibu
Over priced and rude. Never use – Our water heater just needed to have its T & P valve replaced. Told them on the phone what needed doing, they sent their guy out to have a look, and told me the same thing. To start i was charged $75 for the call out fee, that would not go towards the work (only plummer i have ever come accross that does that). The guy then goes to his truck to look up the price. I hope you are sitting down for this, $456 to replace the part for me, oh and if that did not work then, it was in the $900 price range to replace the pressure valve on the main supply.
After telling the guy that it would cost me about $350 to replace the whole heater, and getting my father inlaw on the phone, who has been a pluming contractor for 35 years, just lives out of town, He told Mike Diamond guy he only charged $100 for the same job including callout fee, To which he replied, i dont know how you stay in business, and started to get angry at him for even questioning his price, he then stormed out of the house and told me to find someone else to do the job.
So i did it myself, Parts cost me about $20, and it took all of 5-10 minutes to do it.
I rang Mike Diamonds to talk to someone about the cost and to tell them to stick their callout fee somewhere. The manager said to me so, and i said you dont even care do you? to which he replied. Not at all. and hung up on me.
Never Ever use these people for anything, save yourself the money and the insults.
Tried to price-gouge us! – We called for an estimate on sump pump repair on a day it was supposed to rain, so Mike Diamond Plumbing apparently thought they could make a lot of money that day by price gouging suckers. After attempting to charge us $272 for an estimate on our sump pump that they originally said would cost us $76, they then handed us an estimate for the work they claimed needed to be done on our sump pump. They said it needed $2690 worth of work, or, alternatively, we could pay $6275 and replace the entire thing. When we checked around to see if these prices were reasonable, we learned that the work they said needed to be done actually costs between $180 and $300 (at least a $2390 difference) and that a new sump pump actually costs around $1800, including labor (a difference of $4475). To top it all off, we didn't actually need any of these things - we were ultimately able to fix our sump pump (using another company, of course) for $125. After they heard we wouldn't be using their services, the tech from Mike Diamond then proceeded to call my husband's office and harass his assisant - apparently upset that we had figured out his plan to price-gouge us.
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