Jewelry >Morgan's Jewelers
50 Peninsula Ctr Ste C, Rolling Hills Estates, CA | Directions 9027433.775306 -118.376785
Mon-Wed, Fri 10am-6pm;
Neighborhoods: Palos Verdes Peninsula
personalized customer service! – I went into Morgan's to get my wife's necklace repaired. One of Morgan's employees (I forget his name, but he's a taller guy with dark hair) was great and really helped me out. I had no idea whether her necklace could be repaired or not, and if it could be repaired, whether it would be worth it as far as a the price goes. The employee went over all the options with me and gave me straight forward, honest advice. I ended up getting the necklace repaired with Morgan's for a great price and my wife could not be happier. I'm definitely coming back into Morgan's for Valentine's day!
Do Your Homework – What Morgan’s advertises:
... our customer's ultimate happiness is our primary concern. ... provide expert guidance to their clients on the purchase and care of their Rolex watch.
What the consumers and employees have to say:
Upper management lacks formal education, qualifications for positions held and shows an overall lack of knowledge of 21st century business practices.
Beware of Morgan Jewelers, Scam jewelers, crooked lying salesman, ripoff.
[T]hey are worse than a typical used car dealer. I am a very reasonable customer but Morgan's left me in shock, full of disappointment and an empty wallet.
Morgan's offered a useless service .... to repair the watch.
[A]fter the "service", nothing changed, watch was still not functioning correctly.
Morgan's was not about customer service but making a profit.
Spoke to a "manager" who was more hostile than the initial rep...
My rep at Omega sighed when I mentioned Morgan's in South Bay, California. Told me she has heard similiar stories about Morgan's (offering services that do nothing).
[T]he worst customer service I've experienced in a LONG LONG time.
The parts you replaced were never authorized and proper replacement parts were thoroughly discussed prior to watch repair authorization. Both the improper crystal and improper bezel results in degradation in value of my "as original", vintage SeaDweller (circa 1979). In light of my expressed concerns over originality, prior to work authorization, your failure to consider or to even be concerned over your actions is irresponsible, reprehensible, and given your prior to repair assurances, dishonest.
I was ripped off BIG TIME by Morgans... Our stone fell out 1 month after purchasing the ring. When it did we noticed a big black spot on the stone and had it appraised, it appraised for LESS than $100 when we are paying $1000 for the stone ALONE.
The staff is always rude, tried to blame the mechanism that wasn't working on a previous repair, and had to repair the watch a few times and still it is not to my satisfaction.
Had a bad experience in their appraisal process. Very sleazy.
[W]orst service ever ever in life.
The service was the worst! It was clearly just about their numbers and not about us finding just what we wanted! TERRIBLE.
DO YOUR HOMEWORK... OR PAY THE PRICE LIKE THE REST OF US...
Morgan's Jewelers is fantastic! – I loooove Morgan's Jewelers! My partner and I went to Morgan's for my engagement ring and our wedding bands. Both times they treated us great and sold us quality rings. As the five stars say, "run, don't walk" to Morgan's Jewelers.
Quality Jewelry, Excellent Service, and Fair Prices – All in all, I am very satisfied with my experience at Morgan's. I went into this location about a month ago for the first time to pick out a tenth year anniversary gift for my wife, and I was instantly greeted by a sales associate.
They have a large selection of different designer jewelry at Morgans Jewelers, which made choosing a gift easy, and yet at the same time, difficult -- there were just so many options to choose from! In the end though, the lady helping me offered some great suggestions and advice, and helped me pick out a great looking diamond necklace.
My wife absolutely loves the necklace (and me because of it!). Thank you Morgan's Jewelers for helping me pick out the perfect gift!
Bought my wife's engagement ring here – I bought my wife's engagement ring here and I was very impressed with the service. The sales staff was very courteous and obliging to all my requests.
I originally went into Morgan's without knowing much about engagement rings, but I left feeling like an expert. The sales staff educated me on all things engagement-rings, and really helped me figure out what kind of ring I wanted to buy.
I left Morgan's totally satisfied, and I'll surely go back next time I need to purchase jewelry!
Excellent watch repair service! – I recieved a Breitling as a gift a couple years ago and it's been the watched that I've worn everyday for the past two years now... I love it!
As you can imagine, I was pretty P.O.'ed when it stopped working. I wasn't sure what was wrong with it, so I brought into Morgan's Jewelers to see if they could fix it. The gentleman helping me was super nice in helping me get it fixed. He didn't sit there and try to upsell me or try to sell me some expensive repair service. Instead, he was straightforward and offered to get my precious Breitling repaired for a very fair price.
When I came back to pick-up my Breitling from Morgan's it looked like brand new, and of course, it worked perfectly. I was very happy with my experience at Morgan's, and will be sure to go back soon next time I can afford another watch!
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