Carla's Cleaning SVC

(334) 742-0361

44 Lee Road 628, Opelika, AL | Directions   36804

32.555726 -85.339454

 
Maid & Butler Service, House Cleaning

Neighborhoods:

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Owner verified business
 
 
 
Carla's Cleaning SVC
Carla's Cleaning SVC
Carla's Cleaning SVC
Carla's Cleaning SVC

Reviews for Carla's Cleaning SVC

Recommends
5.0
over a year ago

Carla's Cleaning Service – Thank you so much for the wonderful job your team did. The cleaners did a great job. I cannot come up with a single suggestion for next time, because everything was done perfectly. I have a very stressful job and a 2-year old. Coming home to a clean house is a blessing. I can spend time with my son and husband and not worry about the mess. I look forward to the next visit.

Recommends
5.0
over a year ago

Outstanding Home Cleaning Service – Carla and her Crew have been cleaning my home for over 4 years every other week. Their work has been immaculate, with attention to detail and thoroughness. As a military officer, cleanliness is imperative and Carla and her folks have exceeded it. I trust Carla to come into my home and do a great job every time, maybe even leave an extra bottle of cleaner or her dust 'wand' around for a few weeks until she comes back to clean. For a 3K sq foot home, 4 baths, 4 bedrooms, hardwood floors, cats, dogs, dirt from the garden, clay from the tennis court; she and her crew do an amazing job every time. Please reply if you want any more info on her honest, hard working local service. MC

Recommends
5.0
over a year ago

We want to give an expression of our appreciation for the fine work your crews have done for us during the last five years. They have come to our home with such cheerful attitudes to vacuum and mop the floors upstairs and downstairs in our condo. They are efficient and careful. The three of us are retired and it is such a pleasure to have the cleaning done by such a professional crew. Our home is always left spotless and has a bright clean smell. We look forward to each time the friendly employees from Carla's Cleaning Service are scheduled to visit us.

Doesn't Recommend
1.0
over a year ago

Such bad service that it should be CRIMINAL! – AVOID LIKE THE PLAGUE!!! I am typically not the person who chooses to go out of their way to write a review, especially a negative one. It is my belief that a person's work should speak for itself, but I feel a duty to warn all those entertaining the notion to hire Carla. I found her information right here and followed through the process to have her come out to estimate my condo for the first cleaning. On the phone I was told it typically runs around $150 but because my condo was only 1,200 sq. ft. that it would be cheaper. Well Carla shows up and that is when it all started. When she went through my recently renovated condo, she seemed to be impressed and surprised by the quality of the condo. Eventually we began to discuss prices and Carla starts saying thing such as, "It will be an extra $25 for me to wipe down the inside of your oven." Keep in mind that I have maybe cooked less than 10 meals inside of this brand new ovens lifetime. I figured this was just a normal charge she had and I agreed to pay. Her estimate ended up coming out to $225, which was obviously much higher than I had guessed, but again I gave Carla the benefit of the doubt and set up a time for her to come out and clean my condo.

Here is where it gets ugly... As her and her team of daughter and grand-daughter show up to clean my fiance and I leave for the day to run some errands so that we would not be in the way. We came back after about three hours when they said they were finished. The condo was certainly cleaned, so we thanked Carla and even scheduled an ongoing twice-a-month agreement to have her clean our condo. As the day went on, my fiance would notice a few things here and there that was missed or not done properly. At the request of my fiance I helped go around to actually do the check we should have done before thanking Carla. We actually found an astonishing amount of work undone. There was a large dustball about 4" long clearly visible in one of the open corners of one bedroom, the baseboards that were supposed to be cleaned are all still just as dirty, trash that had been pushed under a bed, and bathroom counters that had been organized yet there was still soap residue that had never seen an attempt at a real wipe down. These things were only the little things. There was a mirror that her or her workers knocked over and broke, but tried to hide the damage. On top of that the oven that I directly paid $25 extra to have cleaned, I discovered had not one bit of evidence that it had even been opened. There was no signs of a wipe mark or anything. The oven was the breaking point at which my fiance called Carla to discuss our disappointment.

As they talked on the phone, Carla tried handing the phone off to her grand-daughter and making claims that things were cleaned that clearly were never attempted. My fiance kept her cool and proposed solutions to have her come back to complete the job, but about 5 minutes into the phone call Carla begins yelling at my fiance. She said, "I am 56 years old, who the hell are you to tell me what kind of job that I have done." She went on to degrade our home and continued to directly insult my fiance. I heard everything that was said on speakerphone and at this point in Carla's screaming I grabbed the phone and tried to get her to calm down. I simply told Carla that I would need my key back and we would no longer need her service. Now hopefully if you are reading this it will shed some light on to your search for a cleaning service. I have felt taken advantage of and insulted by Carla. There is zero level of management and customer service with her and her business. She is unprofessional and quite frankly should not be trusted. I was hoping to work with her for some time, but unfortunately I must search for another service. Furthermore the next morning I discovered some of my own cleaning supplies had been stolen. Carla is clearly not a businesswoman, but a con-artist and a criminal. I am severely disappointed...

over a year ago

Not true at all! We provide the best cleaning service and you can ask all of our satisfied customers!

 

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