Benton >Home & Garden > Cleo's Furniture
201 N Main St, Benton, AR | Directions 7201534.564664 -92.586450
Buyer beware of this store!!! All sales are final . . . no REFUND or exchanges!! I bought a 18 inch mattress. When you are on showroom floor you cannot tell actual size because there is no foundation or boxspring when you are in showroom. Also, salesman neglected to tell me that the boxspring was another 10 inches besides the 18-inch mattress. When it arrived @ my house I told them I did not want it. It looked absolutely RIDICULOUS. The edge of bed came to 2-3 inches above my belly button and I am 5"3'. I could not even get into the bed, not to mention how stupid it looked. Once it was in my bed frame and headboard, etc, the bed was over 3 feet off the ground and you could not even see my pretty large headboard and footboard anymore because the mattress covered it.
I immediately told the people who delivered to return to store, that I DID NOT want it. They told me they did not work for Cleo's and could not do it. Really? Who hired you to bring me my mattress.
To make a long story short, you might as well burn it because you are stuck with it!!
What's even worse, the so-called brand new mattress was DIRTY!! It had black dirt marks all along the edge of both the boxspring and the mattress. There was no doubt in my mind that it was not new from the manufacturer.
I am filing a complaint with Arkansas Attorney General's Office and the BBB of Conway.
Just save yourself grief, don't do business with an entity like them. They are unscrupulous and cheezy!!
Cheap Trash, Bad Service – Whatever you do, DO NOT WASTE YOUR MONEY at this place! Their mattresses are supposedly ALWAYS 50% off, yet I still paid almost $500 for a mattress whose brand I had never heard of (I liked it, comfort is more important than brand). But the fact of the matter is, I could have bought a Serta or something of better quality for probably the same price at Sam's Club and would not have had issues with it.
I purchased a bed in August from them and by February the stitching is coming loose and the seams are coming apart. The cushion/springs are fine, but the mattress is falling apart!
Not only that, but I am trying to get it replaced since it hasn't even been a year and every person I've spoke to, including their "district manager" is saying I have to bring the bed in and they have to take pictures of it and send it to the manufacturer to see if it's covered under the warranty. And even then, he doesn't know how I will get my bed once I move (I am moving this week and just realized there was an issue with the stitches).
This is totally unacceptable! If I had purchased a mattress at Sam's Club or some retailer who doesn't even SPECIALIZE in furniture, I could exchange it in the store, no matter how long it had been, but ESPECIALLY if it had been within a year. These guys don't want to help, they just want their money. I would expect far better service and quality from a retailer who specializes in furniture. But they are just trash dealers who don't care about their customers or the quality of their merchandise.
Whatever you do, don't even bother looking at their cheap knock off stuff, it will fall apart quickly and you'll be stuck with no help whatsoever.
GREAT VALUE-11 year old furniture still holding up – I recieved a great deal on a boys
solid wood bedroom set (bunk beds, chest and desk) and a sofa/loveseat combo that
I purchased at Cleos. For people on a budget, I have to say, this is the only low priced furniture that has held up
in my home.
I think it is a really great value...the styles are beautiful
and the salespeople knowledgeable and friendly without the high pressure sales you find in other stores.
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