Conway >Automotive Sales & Services > Hines Service Center
714 Harkrider St, Conway, AR | Directions 7203235.089599 -92.436773
M-F 7:00 to 5:30
Sat 9:00 to 4:00
My vehicle wouldn't start at 5:15pm on a Friday. Called Hines Service Center and Pete came out and diagnosed the problem and got it started. I drove it to the shop and Pete gave me a ride home. The next day it was all fixed up and ready to go by noon. Great service all around!
Great as usual. I would not expect less from you. I only use Hines because you are trustworthy and do the job right the first time. Thanks so much.
Work was done that I didn't authorize. I had to remind you of things, sometimes 3 times. I didn't feel the same level of customer service that I have in the past.
You guys are the best in town and anywhere I've lived. Thank you guys so much for everything you do for your customers! Loving the new renovations and staff! Very friendly and knowledgeable and helpful in any questions.
the service was good and didn't take long,everyone was real friendly,real clean areas.very well satisfied.
I thought the transmission was out because it wouldn't go into overdrive.. but after taking the car in, they knew exactly what the problem was. How crazy that the Knock sensors would not let your car go into that last gear.. Thanks Toyota/Lexus. To top all that, normally this would have cost almost $1000 to fix but because they are such honest people at Hines, They were able to find more cost effective parts and pass that discount on to me. Excellent Job!!!! I never expected anything less
In the past I always dealt with dealerships which meant I'd take the car in, they would tell me the problem and then order the part which meant a second trip back to have it repaired. With Hines they fix it the same day and never try to sell me parts that I don't need. One time they charged me $13 for the repair...that is unheard of with any repair shop. Would recommend them in a heartbeat!
My wife took her car into your shop with a wiper blade problem (when used they kept hanging up on one another). They diagnosed the problem as a simple wiper blade size mistake. This could have been a more costly repair someplace else and could have told her it would require a new wiper arm and re-alignment of the arms. She and I appreciate the courteous service and honesty we get when we bring our vehicles in to you.
I have used Hines for over 10 years. They have always provided good, reliable service at a fair price. What I truly appreciate about Hines, is their attitude. I have never felt like they are trying to sell me something I don't need, or make a little extra money telling me such-and-such needs replacing. They give me an honest assessment and fix what's broken. As long as they continue with that approach to business, I'll use them for the next 10 years!
We have used Pete for many years!!!!! I would trust him with my kids lives:) He is honest, has an incredible staff, always eager to help. Wouldnt think of useing anyone else. Very knowlegable about any type of car out there. Hes the best & his staff has been with him for years!!!!! Cant say enough good things! If you are considering useing Hines service center, you will not be disappointed!!!!
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