Conway >Automotive Sales & Services > Helton's Wrecker & Repair Svc
710 S Harkrider St, Conway, AR | Directions 7203235.089537 -92.436559
Open Daily 24 Hours, Open 7 Days, 24 Hour Emergency Service Available
Helton's Wrecker Service in Conway, AR, is a complete ripoff. I had a vehicle wrecked on interstate 11-5-13 at around 5 pm. The state called them out to tow vehicle and the wrecker service wouldn't relaease my vehicle until 8:00 am the following morning (there Policy). I arrive at wrecker service to get vehicle they tell me the bill is $369 to get the vehicle out which was not involved in any crime and had no state hold or charges. They tell me that is the mandantory Fee. The will not accept credit card or debit card CASH only. They wouldn't allow me to get my personal belongings out of the vehicle. They wouldnt just let the ins company pay the bill cause they don't deal with State Farm Ins. I wonder if cause they cash only they report all there income to the IRS. This will be investigated by more than one buisness and or law enforfment BBB, State Police, IRS, these charges are unethical and these are the rudest people I have ever delt with in a business. Part of the charges includ 2 days storage and the vehicle wasn't there 13 hours.
Don't go here!!!! I rented a U-Haul van from Heltons last month. I was told to "fill it up" when I brought the van back. I only drove the van 45 miles but when I brought it back I stopped at the gas station right next door to them and filled it up ($18.37). It was a Saturday night so they were closed when I brought it back so I parked it in the parking lot, locked the doors, and put the key in the night deposit. Monday morning while I was in a meeting at work they called and left me a message telling me that since I did not fill it up they would charge me a $30 fee and then $5.00 a gallon. Then they told me I hour exactly one hour to call them back to dispute it. Well my meeting lasted two hours and sure enough they charged me another $67.00 on top of what I had already paid. When I called back to explain that I did fill up the gas tank they were unfriendly and unhelpful. Shelly said in a very condescending tone, "I will check into it Hun". I asked her to call me back which she never did and I called again a few days later and she said she hasn't had time to check into yet. I asked her to call me back again and of course she didn't. I feel like they just ripped me off. The truck was full of gas and I did exactly what they asked me to and then they treat me like they don't even appreciate my business. I will never step foot on the property again and will tell everyone I know not to.
Rippoff Artists – My 23 year old son's truck was towed from a restricted parking lot (condo. complex next to UCA campus) last spring during finals while he watched. He was told if he could come up with $200 cash, they would discontinue the process. Really? The truck was towed down the street and impounded for only a few hours and $395 later, we were able to get it out. Part of the fee included $55 to unlock the vehicle to release the emergency brake. The brake was never on and my son unlocked the truck for them so he could get his things out. Ripoff artists!
Excellent Company! I would Recomend to Anyone! – They were quick to respond to rescuing me when my BMW failed to start due to a bad battery.
Thank you guys for the Immediate Response.
I found them through AAA.
Explanation of Rates and Services – Helton's Wrecker Service has apparently upset a few folks. These people are neglecting to mention the reason behind why their vehicles were towed... We tow for each of the Police Agencies in Faulkner County and for several property owners who have established tow-away-zones. The rates we charge are established by these agencies and charged accordingly. Each of the reviews below were people who violated a property owner's tow-away policy or were arrested and had their vehicle impounded by a local Police Agency. They feel they should not have to pay to recover their vehicle, thus, we should not be compensated for our services. We don't seek out these customers and shouldn't be persecuted for the circumstances in which they find themselves.
Conway Crooks 4 Hire – These people towed my daughter's car 1-1/2 miles away from UCA, where she attends, and stole $335.00 (cash only) from her to get her car back! Must be nice to do so little work and get paid so much and from a college student nonetheless! She has been real sick and was starting to get better, but cried so much out of shock and desperation and asked to talk to the owner. He refused to speak with her, but from what I read in the reviews, I am glad he didn't show his face to her. She now has a bad fever again. Her doctor and I thank you, Helton's Wrecker for creating your own little bit of hell here on earth! Better Business Bureau will be notified of this highway robbery! The news needs to be informed as well. Too many bad business practices and robbery going on here.
The worst wrecker ever – This wrecker service backed a car out of the road, and wanted to charge $75.00. Then demanned money while I was on the phone with the insurance company. I ask him to please give me a min, and I was finding out how the insurance company wanted me to handle it. He then hooked the car up to the wrecker before I could get off the phone. Went stole the keys out of the car and placed them in his pocket. Ran over to the cop and said I refused to pay. Which I was still on the phone. We told him 5 or more time that we had a wrecker about to arrive and we did not want him to take the car. He then demanded that he was taking the car. Then our wrecker showed up and tried to pay the fees to unhook the car. Helton's refused payment from them, refused credit card, refused check, refused debit card. With in 10 mins the Price went from $75.00 to $151.63 and he never once moved the car an inch. He would only take cash from the girl driving the car in the wreck. Which he was not called to the accident by us. He talked to all of the girls like we might have been dirt on his feet. The other wrecker service even said something to him about the way he was talking to us and treating women. He then mouth off very dirty language to the other wrecker service. While he was unhooking the car he dropped it to the ground and almost took the bumper off, being very rough with it.
He was a bully, talked trashy, found a way to make a quick $151.63, took advantage, and a lier!
Horrible lying scumbags – DO NOT USE ANY OF THE HELTON FAMILY BUSINESSES IN THE CONWAY AREA. THEY SHOULD ALL BE IN JAIL CONSIDERING HOW MANY PEOPLE IN CONWAY THAT THEY HAVE RIPPED OFF. THEY ARE THE BIGGEST BUNCH OF LIARS AND THEIVES I HAVE EVER HAD THE MISFORTUNE TO DO BUSINESS WITH. THEY ONLY CARE ABOUT MONEY AND NOT THEIR CUSTOMERS SATISFACTION. BILL HELTON IS A WASTE OF SKIN HAS HIS PICTURE NEXT TO THE WORD "SCUMBAG" IN THE DICTONARY.
liar – every time we talked to bill helton it was a new lie and and a new story as to why it was not fixed ,this went on for seven week's steer clear of this shop they are not very professional . they are part's changer's they started replacing part's till they found the problem
$650.00 dollar's later and$520.00 in labor they were a rip off !
Nicest people – I don't know what the other guy was thinking but the owner was awsome. He was very nice and helped me calm down after the problems started with my truck. He was highly recommended by everybody at UCA. And everybody knows him personally. I though Bill was Awsome. No problems what so ever!!!
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