320 Santa Monica Blvd, Santa Monica, CA | Directions 9040134.016115 -118.495566
Neighborhoods: West LA, Downtown
Excellent !!!! – I found out that Bay Cities is closing their doors. Grace she was my guru. She was the one who recommended hair and skin products which they made a huge difference in my overall look. She was a truly expert. I'm very sad. ;)
horrible service/policies – I normally shop at pure beauty and sephora, they value their customers and if a problem arises, they take care of us! I was in need of a small flat iron for travel and was simply passing by bay cities, went in, saw the iron that would work for me and purchased it..that was 3 months ago. Last month, the iron's cord exploded, causing the wiring to melt. Clearly a defect. When i called bay cities to explain what had happened, grace, the store manager said there was nothing they would do because it was passed 30 days. understandable in some cases but they took no responsibility for selling faulty product. I was told to contact the manufacturer. i was given the wrong address in which to send the iron and told there was no phone number in which to contact them. great "management" on their part. after doing my own research, i found the phone number to the manufacturer, got the correct address in which to send the iron and some other valuable information grace failed to mention.
Bottom line is this, they do not value their customers. SEPHORA and PURE BEAUTY in santa monica have excellent return policies, competent sales people and great customer service. GO THERE INSTEAD!!!
Longstanding beauty and supply store offers an array of hair, nail and skin services. – In Short
In business since the 1950s, this beach town shop is located in Santa Monica and Malibu. It offers skin-care products from the likes of Dermalogica and Murad, hair care and hair color including L'Oreal and Clairol and styling tools from T3 and HAI. There is also a salon in the store that provides skin and hair styling services available by appointment.
Fabulous shopping Experience – I was looking for an item that is really hard to find. I went into Bay Cities Beauty Supply because a friend recommended it. I was amazed at all the products they carry.
I ended up finding everything I wanted including a hair dryer that my hairdresser recommended. The people who work there were very helpful and made me very comfortable. I highly recommend this store. They also had a salon inside the store that I didn't know existed. I will continue to shop there.
Rude! – I grew up going to Bay Cities for beauty supplies but have noticed that the employees have just turned bitter. I have had a total different experience as the years go by...they used to be nice...now they are all darn mean! I will go elsewhere for my products.
Beautifully Perfect – I've been to many Beauty Supply stores and this is the only one that has made me want to be a loyal customer. The same employees are working when I go there (I think they might own it) and you can tell they love what they do. They are always as helpful as you need them to be. If you know what you want they'll let you be. If you have questions the will answer them knowledgably. They seem to be highly familiar with all their products. At a time when I was going to highlight my hair they thoroughly explained the procedure, made sure I understood, and gathered the right products for my hairtype. My hair came out perfect. And then to add sweetness to the great help and product selection, I have found them to be cheaper than almost all other beauty supply stores I have been.
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