1457 3rd Street Promenade, Santa Monica, CA | Directions 9040134.014429 -118.494571
Mon - Thu, 7am - 11pm; Fri, 7am - midnight; Sat, 8am - 1am; Sun, 8am - 11pm
Neighborhoods: Downtown, West LA
Eat here when you need a sure thing on the Promenade. – The food here is gourment but without a ton of style. The service was great and it seems cater to families well. I ate here once with my sister's entire family and everyone really enjoyed it. The quality was great for a family restaurant. They enough interesting choices on the menu for discerning or adventurous tastes as well. I like top meet colleagues here when I need a sure thing on the Santa Monica Promenade.
Broadway, you are what the French call "les incompetants" – How could you serve me a soggy salad with sour tasting turkey?
How, then, could you give me a hard time when I asked for it to be taken off my bill?
Why did you shuttle my soggy, sour salad back to the kitchen where the manager proceeded to TAKE A BITE (!!!) to test if indeed the salad was bad?
PS - the kitchen is open to the view of the whole restaurant.
And WHY WHY WHY did the manager come back to my table, after having taken a forbidden bite, to ask me what was wrong with the salad?
THE WORST EXPERIENCE IVE EVER HAD AT A RESTAURANT – I've NEVER complained formally or written a review , FYI. We went to the deli, where it took minutes before we were even acknowledged and told that they didnt take credit cards (fine...). So we ordered, and got out cash to pay and were shuffled around from person to person before we were just sat down at a dirty table. we were given a basket full of plastic silverware to eat our food. My item was poorly put togehter and my "side salad" was a heap of leaves that were falling off my plate. My boyfreind's meal was a small sandwich on toast with a "pickle" that was a cucumber that was semi-pickled. He took a bite and felt nausiated after realizing it was a warm cucumber. Then we were confronted by four ladies behind the cash register telling us we hadn't paid, which was news to us, considering we had completely forgotten that they hadn't taken our money because we were so focused on how terrible our experience had been thus far, and we were given no receipt and no "order number". I dont think ive ever ordered from a counter and been asked to pay as I'm walking out with no receipt or anything! I proceeded to say "wow, i dindt know we hadnt paid" and I became upset after i mentioned that this was terrible service. I was told (HONESTLY....) "Our service isnt bad!!!! You need to pay!!!!! GOD IS WATCHING DOWN ON YOU" and "HE KNOWWWWS!!!!"....and as i held out $20 to pay for my meal, i was told "DONT PAY, GOD IS WATCHING YOU". What the heck!!!!!????(at this time, my BF was upset and already set down $15 for his half of the ticket and left the restaurant).
After that....we didnt go shopping and went straight home becuase we were THAT bummed out. I'm still affected....
DO NOT go to this restaurant. I dont even know how it's still in business.
should be out of business – I've unfortunately eaten here for breakfast, lunch and dinner as well as had many business meetings catered by the Broadway Deli. It is all aweful. I don't understand how it is still in business. Overpriced, dry sandwiches, cold breakfasts, bland dinners, slow service, bad atmosphere. I would recommend anything else in downtown Santa Monica over the Broadway Deli.
wonderful manager but the food was just so so. – I guess I got lucky yesterday at the Broadway Deli because I was treated very queenly. I decided to play hookie from work and after my matinee decided to drop in to the Broadway Deli for some lite bites and a glass of wine. I had the cobb salad which truly was just so so there were hardly any chunks of avocado and very very small bits of bacon and chicken or is it turkey it was so small in terms of bits of goodies I just can' remember. The best part of the afternoon was the wine list and the manager named Alex. The wine list was quite extensive, I chose a pinot meunier from domain chandon carneros, I had never had that varietal before and it was lovely. For my second glass of wine the manager helped me select the house happy hour wine which was only five dollars a glass and it was a wonderful Syrah ( I don't remember the winery). All in all Alex was extremely attentive and very nice to me and made sure I had everything I needed. Good Service just bad food.
The worst deli in Los Angeles....bad service, food and customer service. – We have been frequenting Broadway Deli occasionally since it opened and found it to be a decent deli. However, during the last couple of visits and most especially one last week, we found the food, service and cleanliness was extremely poor. First of all, when we arrived there was no one ot greet us and we had to seek out somebody to give us a table. Then when they "cleaned" the table it was left very dirty. Once we ordered very simple food (cup of soup and half a sandwich), it took them three tries to bring us the correct order and in fact we had to find a manager to help us. The worst part was the food: The chicken soup was brown, with no chicken and lots of chicken fat floating on the top. The turkey sandwich had about two ounces of turkey and a bad slice of tomato. My husband's dinner was equally bad. This "terrific" dinner was overpriced and bad. If the owners of this restaurant were inexperienced restaunteurs, one could shrug their shoulders. However, the owners of Broadway Deli are experienced and own several restaurants. I think there is absentee management and no one cares about the quality of this deli, its service and food and most importantly, its customers.
HORRIBLE FOOD! – COLD, HARD TOAST, HARD BACON, WORST BREAKFAST EVER!!! STAFF WAS UNATTENTIVE & NOT VERY HELPFUL... WOULD NOT GO BACK!
Don't waste your time & money! – This is, by far, the worst restaurant I have ever eaten at on 3rd Street. We walked into an almost empty place on a Sunday afternoon and were pointed to an empty sticky table with no utensils or drinks. We sat around for what seemed like an eternity and still, no one tended to us...empty restaurant, but plenty of staff to go around...just walking very fast past us. We grabbed a waiter, who just ended his shift and was on his way out, he took our drink order and said someone would come by with our drinks. No one did. And our drinks never came.
More than 45 minutes into it, after ordering our food and finally getting our drinks, we can see our food sitting on the chef's counter getting cold. I was very close to just walking up there and grabbing the food myself...we got another waiter's attention and he brought our food...with no utensils, napkins, nothing! We had to wait some more to grab another waiter to get some utensils. With each different waiter, they all gave us this look like "hang on, i'll get your waiter"..except no one was our designated waiter because over the course of the meal, we dealt with 5 different staff members.
After 2.5 hours, we were ready to just leave and skip the check (and we easily could have) because we had to ask THREE different people for the check...and it still never made it to our table. We had to come up to the manager, ASK TO PAY, and we got outta there as soon as we could vowing to NEVER COME BACK!!! The food, aside from it being cold, was not good at all...and definitely overpriced.
The service stafff acted like they were doing us, patrons, a favor or something instead of doing their jobs. I really wanted to leave after not getting our drinks...but worked up the patience to give them a try...and was deeply disappointed.
Pure nasty – Four out of four bad overpriced lunches served. The worst meal, worst service ever experienced. Could not believe how busy this place was.
Seriously, folks skip this one.
Inventive cross between European brasserie and upscale diner features a massive menu and friendly service. – In Short
Throngs of shoppers seeking food and rest fill this huge dining room at the edge of the Third Street Promenade. The encyclopedic menu includes traditional deli fare like chopped liver and pastrami sandwiches, and eclectic picks such as duck enchiladas and goat cheese-blanketed shepherd's pie. Bread is all freshly baked, and desserts--lemon meringue tarts and hot apple fruit cobbler a la mode--are diner classics.
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