2440 Santa Monica Blvd, Santa Monica, CA | Directions 9040434.031465 -118.474947
Neighborhoods: Mid-City, West LA
This is my 3rd Jetta from VW Santa Monica, and the experience was excellent as always! Moe Aboushaban was the consummate professional--knowledgeable, helpful, & personable. He helped me get exactly what I wanted and needed, and for a great price. And Cy Zamani walked me through all the financial paperwork and details with patience, expertise, and more helpful advice. Moe & Cy went above and beyond to make sure I was happy with my new car. I love this dealership--these two gentleman provided another great experience at Santa Monica VW. Thanks guys!
Last weekend my wife and I walked on the VW lot to simply check out the cars, and we ended up purchasing a Passat. We were considering our options as my current lease was up at the end of the month, and we had visited a couple of other dealerships in Santa Monica with the intention of doing light market research.
At the VW dealership, my wife and I met Anton Schuberthan who instantly became more of a trusted friend than a salesperson. He quickly helped us identify which vehicle was right for us, showed us how it was different from its competitors, clearly explained all of the features, and gave us pricing for leases vs. purchases under multiple different scenarios of our choosing. Anton was friendly, knowledgeable, thoughtful, and respectful of our time. More than that, Anton made the end-to-end process incredibly easy and enjoyable, which is something I have rarely experienced.
If you are in Santa Monica and looking for someone to tell you about VW's or help you make a purchase decision I would highly recommend Anton Schuberthan. The first week with the Passat has been great.
I had a great experience with Bridget Stennis for the second time leasing a VW. She got me a great deal both times and quickly! Also great follow up afterwards. You need to see her!
Saturday morning I called around to find a VW dealership that would fix/replace a flat tire on my brand new Jetta. The only one that would take me was Santa Monica. They were extremely busy because it was a Saturday and ...like I said....this was the only dealership accepting Walk-Ins with issues other than "routine maintenance". The service I received was exceptional. Emerson Molina was absolutely wonderful, very professional, and very knowledgeable. I would definitely recommend the Santa Monica VW Dealership to anyone. When you go, definitely ask for Emerson Molina. He is the best!!
NEW SERVICE MANAGER, 8 MONTHS BEFORE AT FORD
DOES NOT KNOW HOW TO MAINTAIN GERMAN VEHICLE!
Criminal Scum Bag Con Artists – criminal, fraudulent, plain old evil scum of the earth.
The service department tried to rob us, but luckily we escaped. Here is our story;
New EOS had traction light / button stuck to off, car started to pull left.
Wife brought car to dealership.
They fixed the traction button / light.
But they continued; they said the car had "severe" damage to steering linkage, that alignment was 4 degrees off, that the one wheel was 2 inches back (camber) from the other.
Service manager Andrew said it would be a 'very expensive repair' and that I should "call my insurance company"
They said they would have to disassemble all steering linkage to find damaged part. OY!
I asked if they saw any impact, rim damage, etc. They saw none.
I had my mechanic call and pose as a relative. Mechanic said "the service manager doesn't know what toe in, camber, or anything else about alignment.
Immediately retrieved car, took to my mechanic.
Guess what? There was no damage to my car. Didn't even need alignment. Have the report. Nothing wrong with car. Never was.
So, it appears that VW of SM wasn't happy with the warranty money they got, they had eyes on the big bucks. No wonder, they work on commission.
I was warned about dealerships, so I was lucky, lost a day's work, cab fares, couple hundred bucks. I feel lucky.
Now it's payback time.
Look for me in front of the dealership, walking with a big nasty sign, warning others of this scum.
TOTAL CROOKS! – DO NOT BUY A USED OR CERTIFIED PRE OWNED CAR FROM THIS DEALERSHIP!!!
My husband and I bought a newish used car from this dealership that was not a VW. 2 weeks after buying the car there were problems. Not only would they first not even look at the car even though we just bought it. They were rude about it.
Finally after calling a few times they agreed to get the car serviced since it was so soon after purchase. I don't know what they actually fixed because they did not give a receipt with the service report.
2 months later the same problem started happening and the car would not start. After getting the car towed to the dealership they then claimed that we put diesel fuel in the car. LIKE WHAT!!?? They then tried to charge us $400 dollars to fix the car because it was us who put diesel in the car. It was the craziest experience. My husband and I were not allowed to take the car home until we paid forcing us to take the bus home. Not to mention I am 7 months pregnant dealing with all of this.
Finally they gave in and said we did not have to pay if we agreed to never come back there. Way to go Santa Monica VW. Sell a young family a lemon and then don't take responsibility. Maybe you should check your cars out before selling first if you don't want to fix any early problems. They were soooooooo rude. Do not go there!
Great deal on a great car – Bought a new VW last month from VW Santa Monica.
I came in to buy a car with 4 weeks of research, 4-5 quotes, and pages of numbers and data I easily found online. If you're feeling ripped off after buying a car, it's probably your own fault. I knew what a good deal was on my VW, and I knew what a great deal was. In the end, I got the great deal and it worked out for me and the dealership.
Vante was my salesman, and he was great. Straightforward, helpful. He drove me to the detail shop to check out my car, hook up my bluetooth and hang out with me for a bit after I had paid for it.
Unfortunately, this is a positive review on what could have been an extremely negative experience. I had problems with my car soon after taking delivery of it. Looking back it was a minor issue that appeared serious. VW Santa Monica managers and staff took it very seriously. Even going so far as to offer to unwind the deal or give me a different car. In the end, it was an easy fix and I kept the car. Haven't had an issue with it since. I'm sure it was an embarrassing situation for them, but they fixed it, and the fact that they offered several resolutions made me comfortable with them and the car.
Would recommend them easily.
Truth Be Told – We have bought three cars from this dealer. Don't ask.
Maybe we were lazy because we live close to it and we like the concept of VW cars. Let me advise you to save your money and time. The cars have problems are are much to expensive to take care of for an economy car.
The finance guy here will tell you a story about how is going to retire in a few months or some soft story to make him seem like he doesn't like to push things on you and he will sneak things into the contract if you don't pay attention. I laughed because the guy was still there when we came back to buy other cars, slimy guy, good at being slimy, that is why the owner of the dearlership keeps him in that position. The sales people and manager on the floor is dishonest. I know 2 people who worked there in the past (after the fact that I no longer go there or will buy another VW) and they are smart guys who just needed a job when they came out to LA. They told me about how they scam customers and how the shop always is pressured to keep up the average dollar charge on each car that comes in for service. They will charge you more then you should pay, find things to fix that don't need fixing at that moment and will take a long time servicing your car for the most part. The place is very bad because they have been in business for a long time doing this to consumers, that is sad. So I want you the reader to know that you should avoid this place. Save your money, unless it is covered under warranty 100 percent, take the car to a good local mechanic that works on nice cars for many years in a nice area, housing community. They are the one's who can't afford to be dishonest, they will shut down. Here however, it is a VW dealership, they get a constant flow of wet behind the ears customers or people like ourselves who went because it was convenient to where we lived and worked. Not wise. BUT, there is a hospital across the street in case you need to check yourself in after your experience with VW of Santa Monica. I hear through the grapevine the two worse in CA are the worse ones in Irvine and Santa Monica.
SWINDLED IN SANTA MONICA – I bought a 2005 Jetta a year ago and this experience has been an I.V. drip of aggravation since I drove off the lot. There is a 100% disconnect between the Sales Dept. & the Service Dept. The Service Dept is a nightmare. In 2008 the guy was incompetent & rude. The 2009 guy (last week) was incompetent. & confused. If you crave getting ripped-off and annoyed - go to SM VW. And go to CARFAX to find out the history of a used car BEFORE you buy it. I wish I had.
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