1719 Santa Monica Blvd, Santa Monica, CA | Directions 9040434.027105 -118.482389
Mon-Fri 9am-8pm Sat 9am-6pm Sun 10am-6pm
Neighborhoods: Mid-City, West LA
Highly disappointed with the service dept of this place and I will never take my C30 there again for maintenance. They out and out lied about fixing two items that I asked to be fixed during a routine mainenance. The drivers seat was not moving forward anymore to let people into the rear seats and the drivers mirror got unhinged when my husband hit a pole in our garage. I asked for these 2 items to be fixed and when I picked it up they said that the seat was now working. Well in fact they had looked at the latch on the seat thinking that was the problem. It wasn't. I told them it was that the seat wouldn't move forward. The guy then said "Oh that's not meant to work like that, only the passenger's seat does that." Are you kidding me! He lied right to our faces. What could I do. I was so put off that I neglected to check the side mirror only to find out when I got home that it hadn't been fixed either.
So what else didn't they do. Did they even do the routine maintenance? I will never go back there again!
Excellent customer service experience. Knowledgeable, Friendly, Very Helpful. Highly recommended. Thanks again!
GREAT SERVICE – Really want to thanks Volvo Santa Monica, and specially to Jesse Gutierrez, the Service Consultant for his attentions, I'm very happy with the service they gave and I really recommend it.
So Appreciative – Once again, Martin Munoz was so incredibly helpful to me. I trust him completely. He has gone above and beyone for me and I am so grateful to him adn the team at Volvo for providing me with such great care. And if I haven't mentioned this yet, I am always so appreciative that my car has been washed when I come pick it up. Thank you.
A Great Asset – Avior was Excellent. I was not looking to guy a car today. Her friendliness, kindness, honesty, hooked me into a great car. I recommend her for a higher role in your company. She is truly an asset to Volvo. The whole staff was great.
Very Pleasant Experience – Was looking for a car to buy this year and so many options to choose from! Came across Volva of Santa Monica and was immediately approached by Jovanna who was so pleasant from the get-go. After deliberating over various vehicles for about 30 days I looked into an S40-T5 that was on the lot and decided to move forward with purchasing that vehicle. Jovanna was so cool, calm and collected all the way through the sale and made buying the car a more pleasant and fun experience. I would highly recommend this dealership. They also have a great service department and Jovanna recommended I go meet Jesse Gutierrez there. He was been great to work with as well.
Always Treat Me Professional – Volvo of Santa Monica is the only place I would ever think of buying a car. Their service department is awesome! Martin is my guy. I like and trust Santa Monica Volvo, that I will be driving down to LA, I live in SF now, to get my new Volvo. They have always treated me in a professional friendly manner, always with my best interest in mind. They are truly like a home town car dealer. I cant wait for my third new Volvo!!!!
Positive Experience – I bought a used car (Jeep) from this dealership and my experience from start to finish was very positive. They went out of their way to remedy a problem with the car a few weeks after the sale. I would buy again from this dealership.
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