Phoenix >Community & Social Services > Project Home
1570 W Van Buren St, Phoenix, AZ | Directions 8500733.451445 -112.093760
Neighborhoods: Central City, Capitola Place, Governmental Mall
JAN 30 2013 If social security feels that a person cannot handle their own finances and r collecting social security supplement, or social security disability they will hand. U a list of payees they have choosen . In PHOENIX ARIZONA THERE R TWO PAYEES ON THAT LIST. SOCIAL SERVICES OF ARIZONA. AND PROJECT HOME. NEITHER R APPROVED BY THE BBB. WHICH THE BBB RECOMMENDS NOT GIVING CREDIT OR MONEY TO BECAUSE MIST LIKELY U WILL NOT GET IT BACK. HOW TRUE TRUE TRUE THIS IS. PROJECT HOME WAS NOT APPROVED AS A BUSINESS. RECOMMENDED NIT TO DO BUSINESS WITH. NOT ONLY DID PROJECT HOME NOT PASS THE 16 POINT CHECK LIST HONESTY, FAIR TRADE PRACTICE, FUXING COMPLAINTS ETC.. THEY SCORED A. "D-". I BELIEVE THEY RBNITHING BUT LIERS, EXTREME THEIVES, UNTRUSTWORTHY. THEY ONLY PAID ONE BILL OF MINE ON TIME IIT WAS THE 39 FEE FIR THEIR "SERVICES". THEY NEVER EVER PAID ANY OTHER BILLS RENT PHONE INSURANCE. EVEN NEAR ON TIME EVEN THOUGH THEY WERE GIVEN THE BILLS IN PERSON UP TO 45 DAYS IN ADVANCE AND WERE RECEIVINGBTHE BILLS ATVTHEIR PO BOX. TOM WHO IS THE PERSON U REQUEST MONEY FROM LIED AND SAID HE NEVER RECEIVED MY REQUESTS AND MICHELLE THE SUOERVISOR OWNER IFVTHE COMPANY LIES ALSO.I HANDEDNIN A 239 REQUEST FIR DENTURES TOM INSISTED HE NEVERVRECEIVED MY REQUEST. SICE I GAVE V HIM THE REQUEST I NO LONGER HAD THE INFORMATION. SO I CLD NIT REMEMBER WHO AND WHERE THE DENTIST WAS SO I WENT TO ANOTHER DENTIST AND IT WAS FOR 500 DOLLARS. THEN AGAIN TOM DENIED RECEIVING ANY ESTIMATE. THE FIRSTCESTIMATECWAS HANDED IN ON MAY 6 th 2013 AFTER ARGUING WITH TOM IN PERSON AT PROJECT HOME TOM NODDED HIS HEAD TO THE POLICE OFFICER THEY HIREVTO SURE THEY GET AWAY WITH STEALING OUR MONEY..I WAS WSCOURTED OUT OF THE BUILDING AND TOKD NOT TO CONE BACK. THE POLICE IOFFICER HAS A GUN.. TOM TOLD ME TO GET AN ESTIMATE FOR A WATER HISEBIFBI WANTEDVWATERBTO GOBTO MYVTRAILER. I PUT IN UP TO 17 REQUESTS A DAY.TOM INSISTED I CAN ONKly MAKE ONE REQUEST A WEEK.. XSOC SEC TOLD ME I COULD MAKE AS MANY REQUESTS AS I NEEDED. PROJECT HOME GVS U A THREE PAGE PAPER ON WHST THEY WILL DO WITH YIUR MONEY. IT US NOTHING BUT FRUAD. IT STATED AFTER BILLS R PD THEY WILL DEVIDE WHAT WAS LEFT INTO 4 weeKLY ALLIWANCES AND PUT 10 DollSRS A MNTH INTO SAVINGS.well AFRER MY BILLS I HAVE 1080 LEFT. I GOT 99 A WEEK AND 750. Was Withheld from me. After 3 months of hvg to drv to them 8 ties shredded and my beakes went out in my car i switched payees. Thom send my money he was savibg for me bACK TO SOCUAL SECURITY AND 6 MONTHS LATER U DO NOT HAVE IT.THEY CHARGE 39 DOLLARS TO PAY MY OBE BILL CRICKET I HAD. MY PHONE WAS DISCONBECTED EVERY SINGLE MONTH. THEY ALSO OPENED THE WELKS FARGO CKG ACCT WITH MY MONEY IN JUST PROJECT HOME NOT ADBPROJECT HONE SIGNER ON ACCOUNT *ELEANOR WOOD nOT A SIGNER. SO IT WAS A THREE PARTY CK. NO ONE WANTS TO ACCEPT THEM.THEN PROJECT HONE HAS THEUR BANK BRnCH IN TUCSON THEN THEIR HOURS OF OPPERATION R 10 AM TO2 pm and theyvr driviing cadalllac carsvetc. ThEY ALSO R SUPPOSR TO PASS IN THE INTEREST ON THE MONEY TO THE CLUENT BUT THEY KEEP IT THEM SELVES. WEXALL NEED TO COMPAIN ABOUT ANY WROBG DOUNG TIL EVERY SIBGLE EMPLOYEE AT PROJECT HONEBUS PLACED IN PRISON. PLEASE GET YOUR STATEMENTS THEY HV TO GV IT TO U ACRDG TO SOC SEC. COMPLAIN TO SOVUAL SECURITY. I WILK CONTINUE MY "QUITE RIOT" UNTIL THEY R REMOVED FROM THE LUST. PLEASE. Help me put these criminals behind bars where they can enjoy thinkgvabt what they did. They hvbover 1700 clients and 200000 a month interestbon iur mOT"
I have over $700 in savings with them. Last week I requested $150 for two memory sticks (on sale for $40 each) and an optical drive. Due to them not sending me the money I now have to spend $70 each. They gave no reason for not sending the money - even though I asked them to call me if there would be a problem.
I Cant Stand Them They Do A Bad Job – projetc home is not the best place to go i am 22 just turned i need help in trying to be my own payee but how and they dont give me money when i ask for it my ssi when up to $698 my rent is 535 and i get $11 dollar checks every week now U TELL ME IS THAT RIGHT WAT IN THE WORLD CAN I DO WITH $11 DOLLAR CHECKS
I have a friend who has used project home to get her money every week. Not only was it her money, but they barely gave her enough to buy cigarettes and food to survive for the week. Although my fiend did have an issues with drug use and some way Project home was helping, It was very difficult one day taking her to get $30 check as she needed a print out regarding income for an apartment she needed since her noe ex through her out. While reading this statement I found 2 yes 2 seperate withdrawals unauthorized by her to Omaha National Bank in amounts of over $2,000 and $1,000 for buruial expenses. Home Inc. never asked her if or where she would like to be buried. The person I'm referring is a Veteran of our Armed Forces and as a Veteran myself Uncle Sam would have hada Military Funeral for this Soldier. What Happens if this soldier wanted to be creamated, or be buried in a National Cemetary. I don't know the cost on that but I know all my brothers in arms all 5 Branches USA, USAF,USN, Coast Guard,, and I know as a bretheren of USMC we would not. I Hope the V.A. Looks into this atrocious actions Project Home has attempted here and God Knows how many other of our brothers and sisters as well as our civilians. Please be good Americans and have this investigated immediatey. SAEPIUS EXERTUS, SEMPER FIDELIS, FRATER INFINITAS
OFTEN TESTED, ALWAYS FAITHFUL, BROTHER'S FOREVER
United States Marine Corps
Worst place EVER! – This is the worst place to get ahold of they never answer their phones or return messages they treat you like crap and they do not care about you as a person. WHY PAY FOR SOMEONE TO TREAT YOU LIKE CRAP?!!?!!!? If you make the decision to go with them may God be with you and protect your money. You will need GODS STREANGTH because even though you have money you will have a hard time getting a dime!
project home should lose their license to operate – Civil Servant struck the nail on the head, the climate at project home is very abrasive and they treat you like garbage! One time an employee quickly became frustrated with me because I wanted to know why my landlord was not being paid on time. I'm sorry she became upset, but it's their job to be competent. When I was leaving she said “that’s why I don't help you”, presumably she didn’t care for my demeanor. Ironically, I did not use profanity and I don't think I was unreasonable that day, but the bigger point is that she was acting like she was doing me a favor! She shouldn’t have to like me in order to help me, she should do it because IT’S HER JOB.
In addition to the poor service, there is absolutely no oversight at this place, no grievance policy to hold them accountable when they screw up and no client’s manual to let you know what to expect policy wise. They are only open 4 hours a day and sometimes take extra days off without so much as a day's notice. If you request fifty bucks, they might only give you twenty five for some ungodly reason, even if you have several thousand dollars in your account!!!
As for the positive review, you can clearly tell from the rhetoric that the writer was someone who works there, most likely the manager who has a penchant for yelling at clients which I’ve witnessed her do on several occasions. Every person I’ve ever spoken to has had no shortage of horror stories, from having their money sent to the wrong place to being kicked out in the hot Arizona sun for simply having the courage to ask to see the manager. If you are forced to do business with this establishment because you don't have a personal payee available, I advise you to disolve the relationship at your soonest conveniance. They know their clients have no viable alternatives and so they have no desire to exhibit any degree of customer serice. DO NOT DEAL WITH PROJECT HOME IF YOU CAN HELP IT.
Project HOME has a very large and diverse client base. As with any business, mistakes will occur from time to time due to human error. If a satisfactory resolution is not reached by working with the staff, then complaints can and should be directed through the Social Security Administration. They will determine the validity of the complaint and investigate accordingly.
They "talk AT you" rather then "talking to you", or "?with you". – Perhaps the most distressing issue with regard to this "service provider" is the seemingly wanton misappropriation of their client's funds (which they are paid for handeling, and entrusted with). I have been paying them to handle my money for several months now. Already they have TWICE sent my rent to someone else's landlord instead of my own!!!! When my eviction notice arrived, they re-paid the correct landlord, however they failed to track down the monies they initially sent to the wrong person!!! Instead they keep telling me that I "have to track it down"! Unfortunately there is no, I repeat, NO avenue for redress offerd at this buisness (i.e, grievance procedures, staffing, conflict res., etc.) Consequently, I have heretofore initiated a complaint with the better buisness bureau and am in the proccess of divorcing myself from the buisness relationship. To surmise, I would simply state the obvious: If you are willing to add confusion and an extra dose of stress and disrespect to your life, while at the same time paying for it, then Project Home is the place for you! PS the above entails only a fraction of what I've had to put up with. I have given the abbreviated version in the interests of time! sincerely yours JC
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