Phoenix >Automotive Repair > Super Discount Transmission
3220 E McDowell Rd, Phoenix, AZ | Directions 8500833.466133 -112.011805
Hours of Operation Monday �Friday ; 7:30 a.m. � 6:00 p.m. Saturday ; 7:30 a.m. � 1:30 p.m.
Neighborhoods: Camelback East
THEY LIE, THEY CAUSE MORE DAMAGE AND THEN TAKE NO OWNERSHIP
My transmission failed a block from their location. I had no choice but to allow them to work on my transmission. They hoisted my truck up and it was clear that my transmission was leaking everywhere, yet there were no other leaks visible from other areas of the truck.
After a few days and $3,000 later, they call and tell me that my Radiator also failed. They changed their story multiple times, as I shared that the radiator was brand new and had just been installed six months earlier.
They really started to scramble and change their story to get me to pay them $1,000 to replace the radiator. I immediately sensed their lies within their stories, and that fact was the radiator was under full warranty with parts and labor at another shop. They did everything possible to stop me from taking my truck to the radiator shop.
I had it towed to the Radiator shop, and the mechanic there immediately called me and stated there was nothing wrong with my radiator, other than the transmission shop didn’t have the proper tool for disconnecting the transmission lines from the radiator. Consequently they broke the plastic quick connects inside the radiator. That isn’t covered under my warranty as the radiator didn’t fail; it was an issue of Super Discount Transmission.
They now refuse to pay for the damage they caused to my truck to their inability to do proper work. They now state that it was leaking when I brought my truck in to their location.
• Fluids on my driveway were under the cab of the truck, not at the front of the engine.
• All pieces of the broken plastic connector rings were still in the flange, clearly showing they were broke after the transmission fluid stopped pumping at the time of rebuild. Those pieces would be gone from the flange either in the radiator or blown out through the leaking hoses.
• Both the inflow and outflow connectors were broke. If failure of the radiator was an issue, both wouldn’t have failed at the exact same moment.
Thanks for the awesome experience we had. I always appreciate taking my vehicles to Super Discount because the work is excellent and the service is outstanding. Thanks to all of you for doing a great job.
Treated me courteously and very professional. I would recommend him to anyone looking for good customer service!
Great customer service. I will go back and I recommend you check them out!
They really helped me out of a rough patch with my car. I was in and out of this shop for months but every time I came in with a new problem, they were more than willing to help and were honest and realistic with me the whole time.
I paid $319 for the replacement of the axle seal, which seems reasonable considering the amount of labor involved. it was a cheap part to replace, but a lot of disassembling was required to get at it. I'm pretty happy with the experience and I would take my car there again.
Quality Service Honest And Ethical – Quality Service + Honest And Ethical Ownership + Highly professional yet down to earth customer service = Tremendous Consumer Value.
Thank you Super Discount Transmission When I needed my air conditioning serviced on my new Lexus, I was referred to Super Discount Transmission. They did a great job on my a/c and I liked them so much, that I decided to make them my repair shop for all services! They are honest, and don't force services on me that I know my car doesn't need. I especially like the way they explain everything to me, and even show me the damaged, or worn parts so I understand exactly what is going on. I highly recommend Super Discount Transmission to all!
Awesome and fast service my Volvo had a horrible engine noise, after calling many companies I found these people and I went to their garage. They fixed it for me and now it drives great with no noise.
Came here to change 4 tires. They told me that I could let the back ones stay a little longer but they recommend rotating them to the front. They did a great job I was in and out in no time. Thanks.
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