214 Lincoln Blvd, Venice, CA | Directions 9029134.001737 -118.468082
Mon - Sat, 10am - 7pm; Sun, 10am - 6pm
Neighborhoods: West LA, Venice
Worst employee award – Today I had one of the worst and weirdest encounters in a long time. As I was leaving the store, already out in the street, some crazed out woman jumps in front of me and starts swearing and accusing me of stealing something from the store. I suggested that we should go back to the store to resolve the issue and not make a scene on the street. Upon returning to the store, she (her name is ANNA KOPER) re-accused me of stealing a CD player, based on some other customer's assertion that he saw me LOOK at it. In order to prove that I did not steal the CD player (or anything else for that matter), I offered to let them check both my shoulder bag and to search me for the missing (?) CD player. Between her and that other moron (the customer who saw me LOOK at it) they did not have the balls to search me, while at the same time insisting that it must have been me and implying that I had something to do with it. Never mind the fact that any of the other 20 or so people in the store could have taken it or just moved it somewhere else inside the store. Long story short, she refused to apologize for unfairly accusing me of theft, even after I proved that I did not have it. Just because it is a thrift store, it does not mean that they should hire any idiot and let them interact with customers without at least basic training. They should not forget that without the customers buying the stuff, all their donations would just pile up and not bring in 1 dollar. By the way, the admin offices do not have an email address for complaints or customer feed back. Rating should be -1 star.
Hit or Miss – Like many thrift stores, this Out of the Closet is hit or miss. I rarely found much in the way of clothing, but books and household items were easy to find. So it was always worth going. Mostly, I donated huge bags of stuff each time I went.
There was one time that they refused to take a furniture item which was in near new condition, claiming that they wouldn't be able to sell it. What? I just shrugged it off, but I never scheduled a pick up with them again. I chalked it up to laziness; many of their workers are troubled people dealing with substance abuse and are on programs of some kind. Thus, the uncooperation.
Another time, they broke a very high end glass table top (new: $800) -- barely used. I couldn't believe it.
The Hollywood location was miles better, however, I wasn't about to trek down there unless I was going for another reason. Traffic in L.A. is just horrendous all the time, the parking is ridiculous -- which is why I am happy to say that I now live in Chicago, as of October of this year. I take the train and walk everywhere... dumped the car and don't miss it.
Even thrifting is easier; Chicago has an outstanding number of great thrift stores ... and value. Easy to get to, easy to shop in. Far as I can tell, no Out of the Closets here, but I don't miss 'em. I found more in the Salvation Army store near Fullerton than I ever did in L.A.
One of the worst Out of the Closet stores – Not thrilled with this location. I used to go to the Hollywood location and it is miles better than this one. Staff is a little rude, store is small, its rare to find a good buy, since it always seems so picked over. Prices are higher than other Out of the Closets to boot.
OUT OF THE CLOSET IN VENICE – IM SORRY TO SAY THAT THIS STORE IS TAKING A NOSE DIVE OR MORE LIKELY GOING BELLY UP.
THEY HAVE DOUBLE THE PRICES, GOT RIG OF PLEOPLE THAT MADE THE STORE RUN SMOOTH.
THEIR SERVICE IS BELOW NORMAL ., THEY HAVE NEW WORKERS THAT BRING THEIR FAMILY FOR A SHOPPING SPREE EVERY WEEK, WORKERS THAT PUT ITEMS ASIDE FOR THEIR PERSONAL USE AND MAKE UP THE LOSSES BY CHARGING CUSTOMERS HIGHER PRICES.
tried donating they were just not interested". The cause is right, the staff is wrong.
Pros: The do raise money for aids but they would raise more money if they didnt keep items to them selves and have their family come in every other day to load up.
Cons: The staff is nasty. They need an additude adjustment and a pay cut.
STEVE YOU REALLY NEED TO GET YOUR HANDS ON THIS STORE.
OUT OF THE CLOSET IN VENICE NO LONGER THE BEST DEAL IN TOWN – One of out of the closet's biggest mistake was getting rid of Richard. it has not been the same since he left The new so called manager s*cks not to mention the rest of the workers.
steven will be the only good person left that is a bit price councious other than that the prices these other people put on are 3 times higher than when the old manager was there.
instead of doing the AIDS foundation a favor they are driving customers away the store is empty and not much movement. i hope they do better than that.
poor service and very bad customer relations.
Sassy thrift store chain is a fixture in L.A.'s fight against AIDS. – In Short
This L.A. institution on the thrift shop circuit benefits the AIDS Healthcare Foundation. Inside, expect a haphazard smattering of furniture, clothing and housewares, some of which is a solid step up from Goodwill and Salvation Army inventories. A hodgepodge of folks patronize the place, from college kids looking for first apartment furnishings to seasoned bargain hunters. The staff is approachable and strives to be helpful.
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