Phoenix >Gifts & Novelties > Karen's Hallmark
420 E Bell Rd Ste 13, Phoenix, AZ | Directions 8502233.641715 -112.067748
Neighborhoods: Deer Valley
Not dedicated to the fine art of browsing – Sometimes, when people enter a retail store, they don't really have a specific purchase in mind. Sometimes, it's fun to walk around and look at stuff to get ideas, or browse cards, imagining certain people that might enjoy them. Not here. The owner of this store and many of the employees target you upon entering. Seriously, the owner will approach you in a very direct, aggressive way, ask you exactly what you're looking for and practically pry-- example: Owner: "Hi, what are you looking for today?" Me: "Oh, I'm just browsing..." Owner: "Anything in particular? Cards for mom, dad?" Me: "uh..." Owner: "Funny or Serious?" After getting her to leave me alone, about 5 minutes later, another employee approached and asked if I was doing okay and "don't hesitate to ask" for help. Still looking at cards, deep into thought, probably about 10-15 minutes later the owner RE-approached me and jokingly said, "Wow, you just don't know what to buy today!" After that, I was so annoyed at the constant badgering, I left the store without purchasing a single item. I've seen the employees act this way with EVERY customer, not just myself. Also, the owner has such a loud, obnoxious voice that carries throughout the whole store, it's hard to hear yourself think. If you want a shopping experience very much akin to a "retail assembly line", where upon entering, your needs are immediately assessed and defined, are expected to purchase whatever you are directed to within 15 minutes, all the while workers follow you around the store like stalkers, go directly to Linda's Hallmark on Bell. The store is run directly out of an 80's Retail Handbook. All in all, an extremely ANNOYING experience.
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