3320 W Cheryl Dr Ste B120, Phoenix, AZ | Directions 8505133.578139 -112.131779
I have a vehicle that is financed with BHFC Financial and I have been a customer with them since last year and never though what is happening to be would ever come to be.I know this is a finance company owner by Legislature J Weier ( unsure on spelling) fell in too hard times and had my vehicle impounded after getting a ticket in December of 2011, I was informed by Scottsdale and All state City Towing that they only charged 150.00 for the fees to the impound yard and when I paid my tickets and went to the finance company I was told I had to pay 700.00 dollars to get my car back. The reps at the Finance company were ( so I thought) trying to assist me. I was told by one of the reps Lilly to pay at least half of the fees 300 and the rest they will take in payments... I finally saved up half of the money with assistance from family and when to get my vehicle. This is where my night mare began.I went to get my permit from the DMV and was informed that someone else By the name of Eric Gordon had taken a permit on April 28 and I was unable to get assistance from them and to contact my lien holder( BHFC) because they are not sure why this other person would be getting a permit. After calling my finance company and speaking to Claudia, Lilly and Lisa I was reassured they did not sale my vehicle and that they had no Idea who he was and that again my vehicle was still and there office. I was under pressure and went back to the DMV and was informed by a rep there that the finance company attempt to save the car to Eric Gordon and they are the ones who sent him to the 3rd party vender to have the title switched over and after they asked him for more documentation he then decided to opt out on purchasing the vehicle from them.... I to called the third party vendor and Spoke to a David and he stated he spoke to a Claudia at the finance Company ( the same Claudia I spoke to that day who insured me the car was with them) and she told him I abandoned the car and they were trying to sale it but they wanted more money from me.
After I confronted them. they started avoiding my calls.... I later made contact with Wayne at BHFC and was informed that he was informed by one of his workers that the spoke to Phoenix, PD and were informed that My drivers license was suspended and that now in order to get my car I had to take proof that I still had a license, insurance on the car without me excluded and take that in.... I did before the close of their business our and I was inform my Lilly I would have my car today well its after business hours Iâ??ve done what they said except paying for additional insurance and still have no car. If I can give them a negative star I would.
If you pay, They are okay. – While I obviously got a horrible loan rate 20% it was to be expected. I didn't do well when I was younger with loans and it was reflected in my credit report.
Despite that this company still gave me a loan. I have payed one week in advance for the past two years and have had nothing but good luck with them.
One time they were going to charge me a fee when I changed my insurance but a quick call and a fax later it was resolved and I was never charged.
The bottom line here is. If you pay you will be in good shape. They give loans to high risk clients.. So they are going to have to be more strict then your local bank. If you could get a loan some were else, then do it.. but if you have too these guys are at least going to treat you okay.
Not a good company – When I first purchased my vehicle, they were very helpful. I right after moved to another state and I had so many problems getting my car registered because they wouldnt send the information to the dmv for me to register it. I bought my car in March, it is now December and I am still riding with a paper plate. My registration is paid for but I cant get my plates until they send they info dmv requires from them.
I paid a car not in june with my debit card, a month later I had all sorts of charges on my card that I did not authourize, and I am still waiting for my bank to reimburse my funds, over $300 worth. In November my grandfather made a payment for me on his credit card, and a month later, he has all sorts of charges on his credit card he did not authorize. They say that they are a family owned business and they would never take from people like that, but I find it might suspect that the same thing happened to both me and my grandfather after paying my car note.
I was told that after I made payments for 6months, I could trade my car in, but no one will even touch the loan.
If you are a day late on your payment, they call you and everyone on your referrence list and tell all your business, how many times you have been late, how much you owe, when your loan expires, that is just too much info to give to someone who is not financially responsible for this loan.
I wouldn't recommend this financial service to anyone.
Unbearable Business Practices – 1) While I have not directly had an issue with any type of tracker on my vehicle, the contracts they have customers sign do in fact authorize tracking devices to be installed prior to releasing the vehicle in order to find it in the event of "default" and repossession (and their definition of defaulting varies depending on the circumstances).
2) I have had a loan with these guys since February 2008. I paid on time for the first year and a half or so, then started having to pay a month behind due to losing my job. In July of 2009, they reported to my credit the vehicle had been repossessed (although it hadn't) and stopped reporting ANY payment I was sending them (but continued to take my money anyway).
3) Recently had my vehicle repossessed due to being approximately 15 days late (something that didn't matter over the past year). It was repossessed Friday without any ability to reach a person who had authorization to release it over the weekend. Was told Monday the total amount was approximately 400 to get the vehicle returned. Was told to bring money to the office. Then was told to use Western Union to send it. Then was told only cash could be used. Then was finally told that my "note had expired" and my "contract was up" (although my contract states February 2011), so I would have to pay the full 2800 to get it returned that I currently owe on the loan.
However, the highest I can seem to come up with in math on what I owe appears to be around 1500, and that's WITH finance charges throughout and shouldn't be what the PAYOFF amount is. Thus, the argument that this "scam" they pull with people regarding not having "proof of insurance" despite bringing cards to the office, faxing full documentation, and having insurance companies call in to verify is probably what shot the bill up - a point that can be argued in the very letters they send that state if you can prove you had insurance at the time, then it will be "refunded" or taken off your charges.
Customer Service - It has been the most ridiculous thing I have experienced in a company - EVER. I work in law enforcement and security services, and I have yet to come across anyone as rude as Claudia at the office. She seems to enjoy listening to people being upset that they can't get anywhere, and finds any way to change topic or solutions to get vehicles returned. Then, as if that weren't bad enough, she is defended by her fellow office mates who state that the company doesn't have a "legal requirement" to give the vehicle back even if it is paid off in full once it has been repossessed (another fact that is plain wrong, even in their own contracts).
That is the shortened version of the hell I have had to deal with. The only upside is Julio is literally only there to do his job and has never been an issue, and Lisa (as easily as she stresses out) can actually be a total sweetheart if you're willing to talk to her and get her to calm down. Claudia is a nightmare and while I'm not amazed they still have her hired on, I am amazed she hasn't had a stroke from the stress she causes herself just going off on people.
I am currently gathering information to send to the Attorney General of AZ and the Department of Financial Institutions on this company due to the stress and mental and emotional health issues these people have caused. If anyone would like to send info to me, toss it over to Angel.Kryptor at G Mail dot com. I would love to be able to forward all the complaints at once. I'm also heading back down to their office tomorrow to finish up getting my loan handled and figure out what totals are messed up where.
WHAT A HORRIBLE PLACE PLEASE READ – This is to inform you that BHFC has wrongfully reposed a vehicle in Phoenix Arizona.
My client Mr. Calistro Chavez, received a loan from BHFC, and paid it off in full.
In fact he has a FREE AND CLEAR ARIZONA TITLE. It was an internal error within BHFC that caused them to place my clients truck out for repossession.
My clients were without their property that has caused my clients wife to aggravate her medical condition and her to lose her job because she did not have her truck to drive to work
They have tried to contact them to resolve this, and have spoken to Elisa.
Elisa has been non responsive and rude about the matter. To make matters worse, the repo company they contracted damaged my client’s truck in the process.
Jim Weier is the owner/ president of this company and an Arizona State legislator.
They have also been named defendants in several lawsuits.
Please email me anymore complaints or bad dealings with them at
MRVICV at yahoo
Not a good Financial Place – This company is by far the worse, rude financial place. They dont do there job. They always send me letters regarding insurance or whatever the reason is and want me to pay extra. Shouldnt they be the ones to call our insurance place and get it themselves? I believe they need to call us instead of send out letter which we get days later. Also, when you call them, they NEVER answer the phone and when they do they are so VERY RUDE!! I will not recommend this company at all. Please look into this before you use them.
I agree with the lady under me! – They are very rude. Never answer the phone. Total crooks. My truck I bought (Which im glad the lady came to my door cussing me out to get for no reason) the arm rest was SUPER glued on. && when the repoed it they took my 2000 dollar deck and told me it was their property. Yeah, Screw you. They are never understanding. I lost my job but, still have the money to pay for my truck and were hustling my husband to put his name on the lease, I love him to much to let him deal with them!!! && They kept sending me things in the mail saying I had no insurance when their own agents took my insurance card!!! The receptionists can't speak english to save their lifes. I thought it was a nice company. I was scared for my life when I went to sign papers! Could it be any more of a fly by night office? They were trying to charge my account when I didn't call into pay!!!!
Worst Place Ever – When my dad helped me get a car to go to college with he got me a car financed with BHFC. What a mistake! These are the resons I will never go with them again.
1) They never answer the phone during regular business hours!
2) They say I have no insurance on my car, but my insurance agent faxed them twice about my coverage and called them once and they still say they do not have enough information to believe there is insurance on my car! I mean what else to you need!
3) The car salesman told my dad that BHFC would put their own full coverage insurance on my car if I paid extra each month for it. I never got insurance on it and got my own through a different company, but I'm still paying for something that doesn't exist.
4) I've had my loan for two years, and I expect something to show up on my credit report. Thats why I got the car in the first place. I went to apply for an apartment and when they checked my credit report it never showed up! I've payed it on time for two years I expect something to be there.
5) The reasponists are horrible. They have the worst customer service ever. One day, one of them agrued with me about a payment being paid, when I had the bank statement saying I paid two weeks prevous. She said it was the banks mistake that it was showing that I payed it. Also, they have one guy who doesn't even speak English that well.
6) They changed my due date without even telling me.
Never go with these guys! They are a horrible, horrible company, and all they want to do is screw people over.
Good – I have been with BFCH for almost year. They take out the payment auto and I keep my insurance in perfect condition. Tried to get a hold of them once no luck, but overall good company.
Great Customer Service – I worked with them in the past and have everything nice to say about the process, the employees and the financing capabilities.
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