Mesa >Shopping > Royal Covers
Not impressed – We read all the reviews and decided to take a gamble on Royal Covers. The work on our screened back porch was supposed to take 3 weeks total, and it is still not all done over a month later. Also, the cleanup crew was non-existent. Metal and sharp glass was left all over our back yard, and we have 2 small kids! Wrong parts were sent out to the house, causing more delays and frustration. Wish I had not paid them in full, since they still have work to complete and we have not heard from them in 2 weeks! Look at other companies before making a decision on this one.
I agree!! Royal Covers Mesa has always been great to us from day one. I first used them in 2008; again in 2009 and now my cover is being replaced because of the Oct. 5 hail storm. Larry worked with my insurance company and got us more replacement parts than we expected. They even replaced the facia board between my two covers as just a courtesy. Either that lady had a bad - really bad - day or she was the one who was rude and unappreciative.
Arizona's best resource for everything shade related! – I don't know what the last lady was thinking when she wrote her comment about Royal but they are a great company! I have known them for years and have worked hand in hand on a number of projects with them. They are attentive, professional, and experts in the industry. I would recommend them to everyone for patio cover or patio room needs!
Sloppy work, rude customer service – When making changes or additions to someone's home, it is very important to have high standards in both workmanship and customer service. This company has niether! Please do your homework before considering this contractor. It's a shame since the product is great, but the company they have chosen to represent them in Phoenix is way below par! Long wait with little communication, sloppy work, and then, suddenly big rush to get their money without making sure the final product was acceptable. On top of it all, very rude responses from most at this company when you try to get your windows fixed.
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