Carrillo's Wedding Emporium

(480) 833-4255 | View Website

500 W Southern Ave, Mesa, AZ | Directions   85210

33.393842 -111.842039

 
Bridal Shops

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Carrillo's Wedding Emporium

Reviews for Carrillo's Wedding Emporium

Doesn't Recommend
1.0
over a year ago

Alterations Nightmare – I want to start by saying the staff at Carrillo's were very friendly and helpful. The problems were all centered around the alterations of my bridesmaid dress. The shop may consider the alterations a business separate to them, but if you get your dress at Carrillo's and want it altered it's through this woman.

My dress was in for over a week, but the alterations woman was out of town. This was fine, there were still several weeks until the wedding, and I was told that taking in the hem and halter takes less than a week.

The woman was initially friendly, pinned the dress and told me to setup an appointment with the shop to pick it up in a week. I drove all the way out there on my scheduled day only to find my dress shredded (back zipper torn out) and the halter not done. The woman did not apologize and just told me that she's too busy--they give her too much work. If they had just called me and said that the dress was not ready I would have been fine with rescheduling. Instead I took time off work and spent the gas money for nothing.

So I came back five days later (now just four days before the wedding) to pick up the dress. The alterations woman was not there, and I was just handed the dress.

It was horrible. The halter was still way too long, and the hooks were sewn on crookedly so it did not close right. The right and left side of the dress were sewn together unevenly in the back so the right side was about a centimeter higher than the left. This was very obvious as there is a ribbon going around that did not line up. Also, it did not look zipped up since the left side of the zipper ended a centimeter below the right.

I was extremely disappointed in the very poor quality of the alterations. My friend also had her bridesmaid dress done and experienced a similar situation. She picked the dress up from the woman's shop and discovered that many people work there. It's not just this one woman with 'too much to do.' Fortunately I found a different alterations place that agreed to fix the dress in two days for a fraction of the price I paid at Carrillo's.

I understand that bridesmaid dresses are lower priority, but I was a paying customer. I would caution anyone considering Carrillo's to take you alterations elsewhere. If you do get them done, make sure it is way in advance so you can make sure any mistakes are fixed. I am so glad the bride bought her dress from the designer in Texas. If they would have butchered her wedding dress as they did our bridesmaid dresses at Carrillo's it would have been devastating.

Once again, wonderful staff at Carrillo's, but alterations were unbelievably terrible.

Recommends
5.0
over a year ago

OUTSTANDING! GO HERE AND NO WHERE ELSE! – I just came home from a day of wedding dress shopping. I went to 5 stores and the last store I went to was Carrillo's wedding Emporium. I had a favorite dress from another store that would cost 1299. I went into Carrillo's and they had that SAME dress for 763!! They also included a free tux rental with my dress purchase. The veil then cost 100 So for 863 I got a gorgeous Davinci Satin dress with a completely embellished corset bodice and pick up gown, veil, and a free tux rental. which is 450 dollars less then June's Bridal and 500-800 less then that rip off Suzanne's Bridal. the Wedding Emporium was also running a July 4th sale, which was15% off each item individually but the prices I just mentioned are BEFORE the discount. The service here at Carrillos is leaps and bounds above the rest. We did not have an appointment but received personalized and attentive service. The Sales girl, Julie was outstanding and so helpful. She was very excited for me and shared her excitement making my day even better!! The alterations to change the zip up to a tie up is only 55$! Seriously, don't go to any other Bridal shop, Go to Carrillo's Wedding Emporium. Use my dress hunting experience and help yourself. The prices and the service absolutely can not be beat. By the way, the dress I got was Davinci 8220 but also tried on Davinci 8221. Both which were 1299 in June's. And Suzanne's had another Davinci for 999 but with. 300-400 alterations. I just can not stress it enough. They have a great wide range selection and a wonderful staff! Happy Dress shopping!

Recommends
5.0
over a year ago

BEST place I've found! – The people who work here are so helpful and kind. The prices were outstanding and the selection is wonderful. I found my dress here and could not find anything to equal it in any of the other shops. I also found my photographer here and he was also better priced than anyone else I had found. Great service, great choices and for the right prices!!!

 

67% 100 13 3 Votes
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