3915 N Scottsdale Rd, Scottsdale, AZ | Directions 8525133.492976 -111.925932
Mon. - Thu., Sun. 11am - 10pm;Fri. - Sat. 11am - 11pm
Neighborhoods: South Scottsdale, Downtown Scottsdale, Scottsdale
This Place Is Owned By An Anti-Gay Wallet Absconder – Im going to make a long story short about this dump. The owner is supposedly from NYC, and lived in Chelsea? Yeah right.. Chelsea is the gay area of NYC, and the A-hole owner chased my b/f and I out of there, saying "its f-ingsick what you guys do to each other, you f-ng faggots." We had not even ordered anything, but I guess we upset the fat ugly waiter by moving some plates around. He came back and tried giving us proper table setting instructions.. Then the owner.. (who is just the biggest a-hole, and MOST LIKELY on something) told us to leave the table settings alone? I was like.. are you kidding me? The worst part is.. I left my wallet in this dump, and went back later, and was not allowed back in to even check out the table... I called the Scottsdale Police, and they did not do anything... I lived in NYC for four years, and was never treated in such a f-d up manner... . DONT EVER EAT AT THIS S--THOLE!!
Old Town Scottsdale at its best – If you are looking for a five star italian meal with a wait staff and owner to match, drop by the Italian Grotto on Scottsdale Road in Old Town. I have been a customer for the past seven years and have never been disappointed with the food or conversation. The "Grotto" is sports central with five tv's behind the bar and Sinatra cd's playing in the backround. I have met baseball scouts, football refs, ESPN announcers, retired NFL players, and travelers from all over the world while at the Grotto. Want to listen to some classic jazz live? About once a month, the Grotto hosts some legendary musicians who have semi-retired in the area. Gary, the owner, may be an acquired taste for some, but my take is "don't change a thing" . Gary is the real deal; almost always in the restaurant and consistently cool. On more than one occasion I have brought in NCAA athletes and Gary has rolled out the red carpet. And Oh, some of the reviews on this site that knock the staff and owner tell more about the author than the Grotto. And the sea bass is great!
The Manager is such a liar, I think he believes what he says....He is scary! – I feel it necessary to review for as many sites as possible for the Italian Grotto in Scottsdale. The owner/manager apparantly is some sort of schizophrenic. We tried this place once a year when we are in Scottsdale. I don't know, since we receive the same treatment each time. This year was the worst and even though we will never go back, it is necessary to warn people of the experience that they would have here. Besides being insulting to my elderly parents, he lied to them about the menu and the prices. When they requested fish on their Caesar salad, he said no problem. They asked how much extra it would be. He said "Don't worry,I won't charge you for sneaking a little fish". He TOLD me rather than send bread that goes with the meal, he'll give us a half and half plate with garlic bread and tomato bread, as a special treat to the table. He told us at 2 in the afternoon, he would charge us lunch price of $8 an entree as advertised in the window, instead of the $11on the menu. He claimed that he was a new man because his third wife had straightened him out! Even though I didn't feel good about his stories, my parents, thought we should trust him! WRONG,WRONG,WRONG,.When the bill came, he charged $15 apiece for the Caesar salad, $11 apiece for the entrees, and $5 apiece for two kinds of bread! Exact opposite of what he had promised. The bill was hand written in a long list of numbers, with no explanation. I asked the waiter for an explanation. Instead of explaining, he crossed out a couple numbers, wrote in a couple more numbers, turned the bill over and showed me more charges of $5 apiece for the ice tea!! We got out of there as quickly as possible. I did not want to have a confrontation with this mad man with my parents present. It is a shame that this person is still in business. If there are any reviews about this restaurant that are anything other than what I have just described, they are either part of the wait staff or family of the owners!
This place is CRAPtastic!!! – Wow, what a miserable experience. I can't remember a time when I had been treated with such disrespect at an establishment. When our party of four arrived we had no intention of overindulging on a big meal, for we had already been snacking on sushi down the street. When we asked to split two entrees among the four of us our waiter rolled his eyes at us and gave us such an attitude. He never returned to our table to ask about refilling our drinks and actually "shooshed" my fiance when she tried to speak. When we confronted the manager he said that he supports his server's decision to give us crappy service because we were not spending tons of $. But if he had come back to table to refill our drink order we might have since we were drinking watered down $7 cocktails. When leaving, the host/manger chased after us out into the street demanding at least a 10% tip for his waiter. Of which we left none.
Not to mention the food was sub par at best. The sausage parmigana was great dissappointment. The "homemade" sausage tasted just like the sausage I purchase at the supermarket. The marinara sauce was horrible. If there was a negative scale on the star rating they would get NEGATIVE FIVE STARS. DON"T GO!!!
The host/manger's name is "Meatball". Who does that??
Avoid this place! Terrible dining experience!! – I just got home from eating at the Italian Grotto. It put me in such a bad mood that I had to write a review to try to warn others!
Our waiter was terrible and seemed almost angry when two members of my party ordered water to drink instead of booze. Then he was even angrier when we decided to split entrees. After we ordered he tried to get us to order the garlic or tomato bread instead of the free bread. I jokingly asked which was cheaper. He put his hands up to stop me talking and continued with his sell. Seriously.
The food came and was really not that good. It was bland and boring. The waiter hardly spoke another word to us for the entire meal. He never asked if we needed refills or if we needed anything at all. It was annoying but this isn't what made me so mad.
Since we split our entrees, we were charged an extra $5 per entree! For what, I couldn't tell you. We asked the manager for a menu to see if the sharing charge was publicized. He rolled his eyes at us, grabbed a menu and asked what we were looking for. We told him and he turned super rude. We told him that we did not have a good experience there because the waiter was so rude. The manager said that he stood behind his waiter and we had to realize that our eating at the restaurant and splitting meals was costing them money. He said of course the waiter treated us that way if he knew he wasn't going to get much of a tip. We informed the manager that we had each been servers at some time and knew the proper way to tip. He said he was wasting his time talking to us.
Because we know what it's like to be servers, we typically tip 20%. Tonight we didn't tip anything. Then the incredibly rude manager followed us out of the restaurant yelling at us about the lack of tip.
We tried to shake it off because he is obviously a bad person who owns a restaurant with subpar food. But he was just so mean spirited I felt like I had to post this truthful review. AVOID!
AVOID, AVOID, AVOID! – I would not recommend this restaurant to my worst enemy! My wife and I were tourists last week in Scottsdale and happened to stumble into this place. We were seated and ordered our meals, I had the canneloni and my wife ordered the ceasar salad, which she asked if they could put grilled chicken on. The waiter said no problem and we received our dinner sometime later. In addition to the food being very bland, the problem started when we received our check.
I was astonished to see that they had charged $20.00 for the salad, which was on the menu for $7.00.
Doing the math, they had charged $13.00 to add chicken. Well, I have traveled extensively and have never been charged $20.00 for a chicken ceasar salad anywhere, even at a 5 star resort, which this place is far from being.
I asked our waiter politely if we could speak to a manager, he informed us that the owner was there and we could speak to him, we said perfect.
Well, when the owner ( Gary ) came to our table, he sat down and I never even got a chance to explain my problem, he immediately became extremely rude, abusive and indignant to my wife and I. He began swearing and told us to pay what we wanted, he didn't care. His language was extremely strong and offensive, in front of all of his customers.
We were astonished and I told him that since he had an attitude like that we wouldn't pay anything! He said he was going to call the police and it got really ugly after that. He must have been drunk or something. I have never in my life been treated this way by the owner or manager of any establishment anywhere.
Bottom line is that a person like Gary, does not deserve to have any customers patronize his establishment, he deserves to lose this business. I hope you will not suffer the same treatment as my wife and I did should you decide to go there, but I highly suggest you don't. It has left a very bad taste about Scottsdale in our mouths!
Outright Rude Owner – I've been a customer of Italian Grotto for 5 years now, until tonight. My boyfriend and I walked up and noticed it was very busy. The owner was the host. My b-friend went inside and politely asked for a table. He barely replied "as soon as the other couple leaves". He walked away for a few minutes, and then came back and didn't say anything as we were both still standing there. So my boyfriend asked him again if there is a table ready. The very rude-no-people-skills owner then looked right at me and pointed (as mentioned in another review) at my face and said, "can you tell your boyfriend to stop bothering me, I told him that he can have a table as soon as the other table of two leaves". Who does he think he is, The Grinch that Stole X-mas? He sounded like a 5 year old brat! Then, my b-friend told the owner that he's been a customer a long time and we're local here. Right before he was going to ask how long the wait would be again, the owner looked at both of us and got up in our face and said " I'm the owner here, I've had this place for 30 years and now you guys can't eat here anymore!" So, leave now!" I was completely shocked, I never expected that! It was so sudden and RUDE and selfless. Maybe I come from a more traditional backround. My family is in the restaurant business for over 30 years themselves, and they never once turned away a customer. He's damn lucky to have that restaurant with the way that he treats his guests. He may get lucky next time he treats someone like that, the consequences could go very bad. Grotto is busy when it's season, but other than that, it's as a dead as a cemetery. The only reason why I go there is to have the linguini with clams, although all four restaurants that my family owns make it way much better. It was just nice to go to a place once in a while that wasn't always my family's, where I could get something somewhat similar tasting. Owner should get help for his alcoholism and attitude! He's a miserable guy!
Not worth a wait – Per the waiters recomendation I had the veal Carolina. The entire plate was very bland and had little flavor. I was by myself so I sat and therefore didn't have to wait like all the others did who arrived before and after me. I think I would have been even more dissapointed if I would have had to wit for this generic tasting food. On the plus side, the waitstaff and bar tender were great, and watching the manager (owner?) get drunk and try to hold converstations with people, proved great entertainment for me and the other business traveler eating at the bar.
Awful customer service experience – I can truly say we had a terrible experience at this restaurant that forever left a bad taste in my mouth. I don't usually write reviews but people should be warned about this place! My father and his friend came in for baseball spring training and we made a reservation at Italian Grotto. We arrive on time - no tables were available. The host was incredibly rude (probably one of the owners) and treated us like crap. My dad politely explained that we had made a reservation. "Well nothings open," the host snapped, "so if you don't like it, you can leave." I am not kidding!! We were kind of shocked, as we went out of our way to try this place (and walk there in the rain). We asked how long the wait was and he estimated maybe 30 minutes. We left. Avoid!!
Got bread??? – All was OK until I opened the menu. The menu had grease spots, and have second thoughts about staying. The first course came yet no bread was in the table. Well, I asked if they have any yet sadly the whole restaurant did not have any, even if the time was only 7:36pm. The soup I had with my entre was Campbell's Tomato soup with big chunks of zucchini and cabbage.Wait a sec. I though it was Minestrone??? Ok, let say we ate out first course, the main have to be great..."not quite so" my fettucini primavera was more like fetuccini inverno morto. The vegetables were not cooked more over they all were winter items such as zucchini, yellow squash and Broccoli (sysco) that were showing some signs of better times. At this time the bread showed up in a bag of Frys.
Just safe your money... OK!!
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