7845 E McDowell Rd, Scottsdale, AZ | Directions 8525733.465486 -111.911977
Mon- Fri 8:30- 6 Sat 8:30- 5
Neighborhoods: Vista Del Camino, South Scottsdale
Great service from people who care! – We had Mike Romano, one of the techs, check out our television. It was time to replace it and he answered some question regarding HD, brands etc. The next day we shopped a big box store then went to Romano's. Rick Romano showed us several set that would work in our situation. We wanted in time for the football game, Rick and Mike made that happen! They delivered, set it up, and hauled away the old set in time for the game!
Great appliance service! – I called around and could find anyone to reair my vent hood until I called Romano's. They came out replaced the motor and even repaired the duct work! I'll be a customer of their's for life.
PRICE, SERVICE & INNSTALLATION – I purchased a new dishwasher from Romano's about 10 years ago to replace the builders model. Now, it was time to replace the old washer, dryer, and refridge. Commuting between the east coast and Scottsdale leaves me little time to hassle with big box stores. True to form, Romano's was close in price to all competitors and delivered as promised.
But most important was the reliability of dealing with a smaller, family owned business that cares about its customers. I changed the type of washer I wanted twice prior to delivery, doing it all on the phone with no problem. Rick was as pleasant as could be and very understanding. No hint of frustration.
Delivery was right on time as promised. Romano's tech did a super job installing the washer and dryer in a very tight area. Everything fits much better then ever in the tiny laundry closet. Attention to detail was second to none. The installer was super nice and professional.
It was anything other than a standard job. In the process, it was discovered that a squirrel had somehow entered thru the roof into the dryer vent pipe. The tech had to cut open the sheet rock to get the critter out, put the wall back together, costing him at least an extra hour of time.....all while staying friendly, up beat and determined to make everything right. And not expecting any extra pay! Needless to say when he was done, I insisted on giving him a few bucks to take his family out to dinner....on me!
If you want an honest, ethical company to purchase and install your appliances that is locally owned and operated, look no further than Romano's. By the way, I was so pleased that I stopped by the store the following day to tell them how pleased I was and insisted on writing this for them to use as they see fit.
If there is any question in your mind who to go with....even if you spend a few bucks more.....which might or might not be the case....don't be penny wise and pound foolish.
Rick Romano is a local merchant who is ethical, truly values your business and is responsible to himself, his customers, and his family, not the stockholders of the big box chains.
Takes advantage of customers – Horrifying non-existant customer service. Buy from here at your own risk, because if anything goes wrong, you are on your own. When we attempted to return a defective product after 7 attempts at repair, the owner called the police rather than listen to any of our ideas on how to resolve the problem. The police sided with us by the way and were a delight to deal with -even offered to come over to wash the dishes for us! Hahaha! The police suggested that we report them to the BBB.
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