7707 E Mcdowell Rd, Scottsdale, AZ | Directions 8525733.464830 -111.914198
Mon. - Sun. 24 Hours
Neighborhoods: Vista Del Camino, South Scottsdale
They screwed us!! We booked a family end-of-summer staycation with a special promotion we saw on ABC 15 News. Sounded like a great hotel and great deal and we were very excited! I even called the Monday before our weekend to confirm our room (2 Queen Suite w/ kitchenette)...and was told all was confirmed. Upon arrival Friday evening the front desk "duo" told us "that room was very popular" and that they didn't have any more available. They have booked us in 2 rooms (one King, one 2 Queen). They were not adjoining and they did not have kitchenette. I told them this was unacceptable, we were a family w/ small children. They basically stared at me and said sorry. I was crushed. They had ZERO accommodation for us. In tears I went out to my family and told them we had to just go home. If they could have just called us prior to let us know it would have saved me & my family a lot of heart ache. They oversold this room and could care less who they screwed over!!!! FALSE PROMOTIONS, FALSE PROMISES, VERY UNPROFESSIONAL. In all my years staying at hotels I've never had one not offer one sort of solution -- they didn't offer me ANYTHING!!!!
3palms – My friends and I will me stayin there. We love this place. The Vista del Camino park is so close and cant beat that for discgolf not to mention proximity to other parks. Plenty of sushi consumed, Spring training games, killer shopping and I can and will go on! Basicly my favorite place on EARTH!
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