8120 E McDowell Rd Ste 2, Scottsdale, AZ | Directions 8525733.466380 -111.905581
Neighborhoods: South Scottsdale
THESE GUYS ARE AMAZING - VERY HARD TO FIND GOOD REPAIR SHOP – I have lots of old vintage stereo equipment and when one of the devices stopped working I took it to Gary @ Audio Wizard - He was very pleasant and he told me it would be a few weeks. A couple weeks later I was called by Jim (Technician) and he told me the unit was ready. I have sent lots of people to Gary and they have all been very pleased. Its very hard to find anyone to even repair things these days. Most people are board swappers, not able to repair board level - I was very pleased with this business.
Don't walk, RUN from this place – Audio Wizard claims on its website to specialize in "Professional Audio, Video, Computer Diagnostics and Repairs". However, I've used them several times and they are nothing but incompetent and rude. I've paid them several hundred dollars to "repair" electronic equipment - My equipment is, shocker, still broken. One man with an eyesight disability appears to do the work in back and another extremely rude man who wears a wireless earphone works the front counter and answers the phone. During my final visit there recently, the man who works the counter actually called me an "a-hole" when I questioned why it had been over 2 months (not exaggerating) and my equipment had not yet been repaired. This was the FOURTH time they had worked on it. This company borders on fraudulent and should be put out of business. If you don't believe me, then take a look at why the Better Business Bureau gives Audio Wizard an 'F' rating. Take my advice: Stay Away.
computer building – Gary knows computers and built a complex computer for video production. If something happened that it needed to be fixed or upgradted he knew just to do. I live fourty miles from where they are, but I trust them to do a professional job every tikme. I highly recommend them for getting your electronic equipment fixed for a fair price. If you want it fixed go to Audio Wizards.
vintage receiver repair – I brought my vintage Pioneer SX1080 receiver there to be fixed. A little old lady was at the counter with a very old phonograph. The man behind the counter fiddled with the needle got an album tested it and said it works OK now. The lady asked how much and he said no charge. Another customer and I helped her carry the phonograph to her car.
I told the man my receiver was failing. He told me there would be an upfront diagnostic charge of $59 which would be applied to the final bill and it would take 3 weeks. I was given a receipt. Close to 3 weeks later I stopped by to ask how it was going. He told me the middle of the week it would be done.
When I returned Thurs it was ready I was told it had needed cleaning, tuning and some resoldering. The total bill was $172. I took it home and it works great.
I was treated politely and professionally. Everything was explained. The charges were reasonable for the job done. I would not hesitate to recommend or return for electronic repairs.
Actually, they're quite good. – I've used Audio Wizard since 1984 when he was at the old Bashas plaza at Miller Road. I've never had a problem with them and they've fixed literally ALL of my electronics from car stereo's to TV's to high end amplifiers to antiques. In fact, once I gave him an antique radio from the 1930's that was my fathers. It meant a lot to me but had just stopped working. They literally had to BUILD a part for it from scratch, by hand to get it to work again. They've gone above and beyond the call of duty for me over and over again and I would HIGHLY recommend Audio Wizard for all of your major electronics repairs. They are extremely qualified in electronics from old stuff to the latest technology. I'll continue to use them over and over in the future because they know what they are doing at Audio Wizard. Some things are just better off being replaced than repaired, which I think Julianne should have done in the first place. Electronics these days are designed more to just be replaced than fixed. You have to be smart enough to know the difference. But if you have nice equipment and want a quality job, go to Audio Wizard.
Worst Electronic Repair Facility I've Ever Dealt With – I took my portable DVD to Audio Wizard for repairs in July of 2007. My kids use it for road trips. It worked fine except for the eject function. Audio Wizard charges $39 just to look at it. I paid around $100 for it to be repaired. I don't think that the eject function worked more than once before it started doing the same thing again. The kids reminded me in January of 2008 when I took it back in before the next road trip. The owner was rude on the phone and rude when I walked into his shop with it to explain that the repair didn't last but maybe one or two uses. He catatonically rehearsed his "30 day warranty" and "$39 to look at it" script and stared me in the face. I would never take anything to this guy again. I sincerely doubt that he put anywhere near $100 worth of work and/or labor into the eject repair and clearly could have cared less about the result.
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