Torrance >Auto Dealers > Scott Robinson Chrysler Jeep Dodge
20900 Hawthorne Blvd, Torrance, CA | Directions 9050333.840562 -118.353426
Very bad experience – I would not recommend this Dealer to anyone. I bought a used Toyota Corolla 2009 model from them which they had claimed was inspected thoroughly by their mechanics and that the car is in very good condition. That was a big lie, because the car had some problem with the Engine Timing Gear which they were aware of and did not disclose to me. This can be identified only when you start the engine when the engine is cold. I was under d impression that they are genuine dealers but They literally ditched me. I communicated d issue 2 them & even dropped my car twice @ der service station 4 d repair but they did not do anything and finaly said that they cannot do anything as this was not there when dey sold the car 2 me..! I finally decided to contact Torrance Toyota - PCH service center and they diagnozied the vehicle 2 let me know that the vechicle does not have proper Engine Oil too..!!! And to change the timing gear it will cost me around $700..!
My experience with South Bay Chrysler is Very Bad and heard the same incident 4rm couple of my friedns too. Please dont buy any used car 4rm these cheaters..
On the fence – Took my new Jeep Liberty for oil change and tire rotation. Had a coupon so the cost wasn't too bad. Noticed my car was leaking oil and took it back. Service tech comes in waiting room and tells me in front of other customers that whoever changed the oil last did not tighten oil filter and that was what was leaking. He quickly left when I informed him that they were the last ones to change my oil! 5,000 miles later I again go in for oil change and tire rotation. No coupon so I was shocked at how much I had to pay! Two weeks later my brakes are making a horrible squeaking noise and when I turn steering wheel, this is making a strange noise as well. Again I take car in. I am informed after waiting 6 hours that there is a nail in my front brake pad. Furthermore, my water pump is leaking which is causing steering noise. Don't think service dept. did anything wrong since all this work was under warranty and I paid only for brake inspection. However, something just doesn't feel right. How a nail got into my brake pad is strange to say the least. Furthermore, why didn't service tech(s) notice the water pump was leaking when I had oil changed, twice! I have to admit, I make appointments and I am pretty much taken care of quickly. I like Bob the Service Manager. Not so sure if I like my Jeep!
Poor customer service – I've got a Jeep which has a recall notice on it. You get the notice in the mail, you call the local dealer for a service appointment, and they should take care of the service.
With these guys, you call the service dept, tell them the purpose of your call ? they respond by telling you they'll call you back to set up the appointment. Then, they never call back. It's not a mistake ? it's intentional. They've done this to me several times now.
Doesn't surprise me. I've had very poor service from all the Jeep dealers. The car itself is junk. Sadly, this will be my last American car.
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