Infiniti of Scottsdale

(480) 998-9800 | View Website

7601 E Frank Lloyd Wright, Scottsdale, AZ | Directions   85260

33.636134 -111.916608

Open Hours

Mon-Fri 9am-5pm

 
Auto Dealers, Used Car Dealers, Used Truck Dealers  more

More Categories: New Car Dealers, New Truck Dealers

Used Car Dealer Brands: Infiniti

Automotive Repair Brands: Infiniti

Auto Part & Accessory Brands: Infiniti

New Car Dealer Brands: Infiniti

Used Truck Dealer Brands: Infiniti

Neighborhoods: North Scottsdale

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Infiniti of Scottsdale

From The Owners of Infiniti of Scottsdale

Scottsdale Infiniti � Inspired Performance. Visit Us Online Today.

Reviews for Infiniti of Scottsdale

Doesn't Recommend
20 days ago

After my initial 39-month vehicle lease began, I was contacted once by the sales department and invited to participate in their "Track Days" event. I participated and never received the photo taken by the photographer at the event nor did I ever receive another invitation to participate. Apparently, my sales representative left the dealership and I never again heard from the sales department until 5 or 6 months ago.

As the end of my lease approached, Alex Marquina (sales dept.) would leave me a voicemail every couple of weeks to discuss end-of-lease options. Whenever I called back, he was never available to take my call. My voicemails would go unanswered until his next end-of-lease template call. Eventually I stopped attempting to respond. This was followed about a month ago by a call from a Lee Jones (sales manager) on a Friday night. I returned his call on Saturday morning and was told he was on the floor and I could be transferred to his voicemail. I advised the receptionist of what had transpired with my previous interaction with Alex and she attempted to page Lee to the phone. I was told he did not respond to the page, but she (receptionist) would give my call-back information to him as soon as he came back in the door. You guessed it, no call-back. After a full week went by without a follow-up from either Alex or Lee, I decided I'd had enough of this dealership.

I contacted Coulter Infiniti and left a message for the finance manager regarding my end-of-lease plans. He returned my call within 15 minutes and I'm all set with an appointment to handle my end-of-lease paperwork.

I'm disgusted by the lack of follow-through by the sales department at Infiniti of Scottsdale. While the service department is top-notch and treats their customers like family, the sales department has an immediate benefit mindset which does not work well to secure repeat business. I don't expect to be waited on hand and foot, but I also don't expect to be dismissed. I will never again cross the threshold of I.O.S.

 


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