Infiniti of Scottsdale

(480) 998-9800 | View Website

7601 E Frank Lloyd Wright, Scottsdale, AZ | Directions   85260

33.636134 -111.916608

Open Hours

Mon-Fri 9am-5pm

Auto Dealers, Used Car Dealers, Used Truck Dealers  more

More Categories: New Car Dealers, New Truck Dealers

Used Car Dealer Brands: Infiniti

Automotive Repair Brands: Infiniti

Auto Part & Accessory Brands: Infiniti

New Car Dealer Brands: Infiniti

Used Truck Dealer Brands: Infiniti

Neighborhoods: North Scottsdale

Infiniti of Scottsdale

From The Owners of Infiniti of Scottsdale

Scottsdale Infiniti � Inspired Performance. Visit Us Online Today.

Reviews for Infiniti of Scottsdale

Doesn't Recommend
20 days ago

After my initial 39-month vehicle lease began, I was contacted once by the sales department and invited to participate in their "Track Days" event. I participated and never received the photo taken by the photographer at the event nor did I ever receive another invitation to participate. Apparently, my sales representative left the dealership and I never again heard from the sales department until 5 or 6 months ago.

As the end of my lease approached, Alex Marquina (sales dept.) would leave me a voicemail every couple of weeks to discuss end-of-lease options. Whenever I called back, he was never available to take my call. My voicemails would go unanswered until his next end-of-lease template call. Eventually I stopped attempting to respond. This was followed about a month ago by a call from a Lee Jones (sales manager) on a Friday night. I returned his call on Saturday morning and was told he was on the floor and I could be transferred to his voicemail. I advised the receptionist of what had transpired with my previous interaction with Alex and she attempted to page Lee to the phone. I was told he did not respond to the page, but she (receptionist) would give my call-back information to him as soon as he came back in the door. You guessed it, no call-back. After a full week went by without a follow-up from either Alex or Lee, I decided I'd had enough of this dealership.

I contacted Coulter Infiniti and left a message for the finance manager regarding my end-of-lease plans. He returned my call within 15 minutes and I'm all set with an appointment to handle my end-of-lease paperwork.

I'm disgusted by the lack of follow-through by the sales department at Infiniti of Scottsdale. While the service department is top-notch and treats their customers like family, the sales department has an immediate benefit mindset which does not work well to secure repeat business. I don't expect to be waited on hand and foot, but I also don't expect to be dismissed. I will never again cross the threshold of I.O.S.


Not rated yet
1 Vote
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Infiniti of Scottsdale to Citysearch

Do you have a review of Infiniti of Scottsdale on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Infiniti of Scottsdale review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Infiniti of Scottsdale page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Infiniti of Scottsdale on Citysearch