15010 N Hayden Rd, Scottsdale, AZ | Directions 8526033.621243 -111.906793
Mon. - Sat. 10am - 6pm;Sun. 11am - 5pm
Neighborhoods: North Scottsdale
Quality: Excellent, Price: on the high end, Service: – All it takes is one bad experience.
I have shopped at Razmataz many times. Sometimes I found a unique item within my price range, sometimes not, but I have always liked their selection and continued to return. Last month I bought A king size bed that is awesome. It is huge! The headboard is 5 feet tall and the footboard is over 3 feet tall. When I brough the bed back to my home on the other side of town, I unwrapped the large parts and found that 2 of the 5 slats were the wrong size. No biggie, mistakes happen. I called Razmataz I spoke with the Asst. Manager, Lori. She asked why I hadn't checked this at store. Huh? Ok, my fault, I guess. I thought the product would have been packed correctly and next time I'll break it open and assemble a monstrous king size bed in their store. I asked what my options were and was told: (1) Drive all the way back up to north Scottsdale (from south Chandler) and exchange the items on my time and effort, or (2) Go to a Home Depot and purchase the correct size slats...at my own expense. I didn't like those options. Lori then played the "Sir, you don'y have to raise your voice at me" card. This is an old trick so others listening will think the caller is the one being abusive. Lori was very unprofessional and not very helpful. I called customer service and eventually got the President of Razmataz on the phone and explained the situation. His first question was, "Why didn't Lori suggest you bring the 2 incorrect slats to the Chandler facility to exchange rather than coming all the way up to north Scottsdale?" Great question. I have no idea. That would have been just fine, a perfect solution. He spent about 20 minutes on the phone with me and and was very nice. I will continue to business with Razmataz, but only when Lori is nowhere near the store.
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