Tempe >Heating & Air Conditioning > Wolfgang's Cooling & Heating
936 N Stadem Dr Ste 1, Tempe, AZ | Directions 8528133.439485 -111.914337
We had an extremely tough installation of both AC and furnace. They did and exceptional job of figuring out how to do it and accomplished what they set out to do. We highly recommend them.
One Fine Company – You are one of the finest companies I have encountered in Phoenix! The lady answering the phone was so friendly and helpful and such a joy to talk to and the technician explained everything and took his time and didn't rush.
Great Experience – Wolfgang's has always given us great service. I had them out for a summer check up. The service man was on time and ready to work. I was very impressed with how thorough he was. Keep up the great work! I'll be calling you next year.
Very pleased with Wolfgang's service – My heater broke on a cold, rainy day. I am a teacher and don't get home until after 3:30.The dispatcher made sure a service man was there to meet me when I got home. He even called me ahead of time to tell me he was on his way. The service man, Mike, was there when I pulled up. He was friendly and even wiped his feet and put on shoe covers before he came inside! He found the problem quickly and explained everything to me. Mike was fantastic! I am very impressed by what a great attitude he has and how professional and knowledgeable he was.
Horrible experience with Wolfgang's A/C – I had a HORRIBLE experience with Wolfang's. It was mid-summer in Phoenix, and my air conditioner was not working. I called Wolfgang's & they sent a service tech to my home.
After looking at my system, he informed me of the repair cost. According to him, the repair would cost MORE than what I paid for the ENTIRE unit to be delivered and installed (barnd new!).
I found my original receipt and showed him that I paid LESS for the NEW unit (including delivery & installation) - than what he was attempting to RAPE me by charging for a repair.
When I confronted him with these details, he simply stared at me with I-could-care-less eyes. I told him I would be speaking to his supervisor about this, he couldn't have cared less about that either.
I sent him away (I was charged for the "service call") without a repair.
I called another company. Their tech came out in a few hours. He said that a "booster" would easily take care of the problem and installed it for under $100. Problem solved.
Wolfgang's wanted to charge me over $3800 to repair my A/C problem. I had another company repair the problem for under $100 - total (including the service call; parts as well as installation).
I called & spoke with a supervisor at Wolfgang's and was basically told "it is what it is". I guess being in the A/C repair biz in Phoenix in the summertime is like being the kid with ALL the marbles. "Whatever"
In my opinion, Wolfgang's not only attempted to rape me on a repair cost, but were completely uninterested in attempting to resolve any customer issues &/or concerns. They couldn't have cared less when I told them that I was able to get the unit repaired for under $100 - when they had tried to charge me over $3800. I spoke with 2 supervisors and a customer service person.
I will NEVER again contact Wolfgang's Heating & Cooling and I would strongly discourage others from contacting this pathestic excuse of a company as well.
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