Glendale >Beds > Big Tin Shed
5855 N 51st Ave, Glendale, AZ | Directions 8530133.521189 -112.167570
Unreliable – Order a couch from Big Tin Shed in Phx & gave them 1,200.00 cash. They demanded cash payment in order to get the no tax deal. They tell me takes 4 to 6 weeks. Week 4, I call the store to see if the sofas in. The employee "A" answers yells at me & tells me I called too soon, should wait at least 6 weeks. Week 6 call back & employee A again answers, she says, I told you before don't call for 6 weeks! I stated well this is 6 weeks, if you would like I can call next Friday on week 7. Will that be better for you? She stated she will call the Factory but they are in the East so she'll will leave them a message & get back to me Mon. I know she is lying, the Factory is in CA & I called at 2pm pst. week 8 call back. Get new girl stated, employee A fired, she will find out status & call me back. No call back. Other attempts employees seem nice never know status & never call back. Monday I call again employee B puts me on hold comes back & states the Factory does not have that material & it will be the end of April before they get it in. I ask her my other options she states let them know by Wed AM they will create me a check by Fri I can pick up around noon. Tues I call girl states they cant give me a refund will find employee B who is in the Warehouse & call me back. No call back so 1/2 an hour before they close spouse calls gets a new girl denying we can get refund. Spouse wants to know it they intend to refund the Money. Spouse lets her know this is their notice we want a refund. Wed when I call them no one will confirm when I can pickup my refund check, No one will give their name when I call and are nasty. Employee B denies ever stating I can have check by Friday and I dont understand this takes their accountant a long time to process & I must be patient. I am still getting the runaround they wont tell me who the manager is or give anyone a message to call me that may be in charge. Spouse and I call them repeatedly letting them know we will arrive by 12pm Friday & expect the check there. Thursday night my relative calls stated she is sorry to hear the furniture store my couch is ordered from burnt down! Well I find out its one of their other stores under a different name. My other relative who was in the furniture business, stated they may have never ordered my couch & used my cash for other purposes. The factory wont start my order without their payment. They stated this is common for businesses having a hard time, they do this to customers to covering their cost, like bills. Thursday night my spouse calls them. The women apologizes stated they had a fire & one of the employees we had been speaking to was bit in face by a dog. Spouse tells them that does not change anything we want refund. We get there Friday. Lady at desk apologized stated check never came in. she also stated I just don't understand their owner just spent over 16 hours with Fire investigators he can hardly talk. I state this has nothing to do with his voice or their accountants ability to create a check. She tells me I don't understand the distress they are under & they cannot get the check. I yell, I am not leaving without that check I don't care about your distress, I want my money. They magically get me a check cut that supposedly was being brought over by an accountant. I go to their bank to cash it and...no money in the account. If I had gone to my bank I would have had NSF charges. My spouse gets back on the phone lets them know we are in PHX still and we can come back there or...... when do they think they can get funds in the account? They state give them 1 hour. 1 hour later we go back to their bank had our cash back! President is Mr Brazil per B. B. B. website.
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