Torrance >Auto Dealers > DCH Toyota of Torrance
2909 Pacific Coast Hwy, Torrance, CA | Directions 9050533.795437 -118.337677
We bought a car from CarMax, and then my husband actually got a quote for the same model at DCH for WAY LESS, so we went to check it out. Mark, the online sales manager, sat with us and a Sales associate (Mark can't actually sell cars, but the Sales assoc's can) and he made sure that we got exactly the price he had quoted us. We returned the other car to CarMax, and bought the DCH one instead! The car we ended up with was NEWER than the CarMax car and had LESS miles on it by thousands! Not to mention the priceless Toyota-certified warranty, which CarMax doesn't offer unless you pay some ridiculous amount. Mark and the Sales associate stayed past the dealership's hours to help us work through all the paperwork (we got there late after being at CarMax all day, and since it is our first big purchase as a married couple, we were nervous and read ALL the fine print). Mark and the associate were very patient with us and kind, and answered all of our questions. I didn't want the car alarm because it increased the price, and they were happy to remove it for me! Any time you are making a large purchase like this, you should ALWAYS read all of the paperwork. When you work with humans, there will always be human errors (ever made a mistake at YOUR job?), so be smart with your money and read things you sign your name on! There was a discrepancy on our paperwork, but my husband caught it and the finance guy corrected it immediately and apologized for the error. It was a REALLY great experience, we learned a lot, and they were all very gentle with us. No one tried to influence our decisions at any point, and they were helpful and patient. I would definitely go here again, but I highly recommend getting a quote from Mark first! He is the nicest guy, and you can tell the second you meet him, and he really tries to give customers the best deal possible. We wanted him to get a good commission from us when he helped us get such a low price, and he reassured us that he doesn't GET commission on the cars since he doesn't actually sell them, the Sales people do. That's a pretty darn good guarantee that he has no incentive not to give the lowest price! And just wait til you meet Mark, you'll wanna hug him!! My husband and I both did, and he spent so much time helping us throughout the deal that we feel like great friends now! Where else have you ever heard of people feeling like great friends with the guy at the car lot?? Haha PS: I LOVE my new Yaris!!! Thank you, Mark!!!!
Avoid Mark Tomaino if you can. Dishonest. He told us the price of the RAV4 is negotiable. Made us drive 40 miles through LA traffic only to find out they will not budge $0.10 on the price published on the internet. Wasted 4 hours of my life.
HORRIBLE SERVICE AND $$$$$$ – I was really disappointed after being a 10 year customer and buying two cars from them. But after the last times of being told I needed a $1000 head gasket, I am not happy.
I gave them the benefit of the doubt. But now, if I take my
cars in, they come back worse and they won't tough them unless I sign something allowing them to charge me more to fix what they screwed up. Toyota has turned into a scam
operation just like all the other dealerships. And TOrrance Toyota, has became one of the worst. After the last car I bought got slightly dinged, the body shop asked if DCH told me the car had been almost totalled and never was fixed correctly. Nope. Torrance Toyota sold me a low mileage car as new that had been wrecked,
repaired and the odometer turned back. All they did was make the cosmetic repairs.
DCH Torrance Toyota should be avoided at all costs.
Thanks DCH Toyota of Torrance – I can't begin to tell you how anxious I was at the thought of buying a new car. Due to the economy and a recent divorce, my credit wasn't very good. I was a bit embarrassed and uncertain going to a dealership to negotiate for a car.
I met Sam Killebrew and he is a professional and a gentleman. He patiently showed me car after car. He explained all the features and benefits, making me feel right at home.
John Dalpe met with me to discuss all the numbers surrounding the purchase. He was extremely knowledgeble and he listened to my needs. He tailor fitted the payments to my budget. I really felt he cared.
I will recommend all my family and friends to Sam and John. Thank you DCH!
Worst Experience Ever – I called the stealership spoke to Kaya and asked if he had a Highlander v6 base on his lot. He put me on hold for a few seconds and then told me they did. I made an appointment with him, letting him know I was traveling an hour and a half to him after work to please veify they had the car. He told me they had it of course I get there and they start showing me other cars. I ask what happend to the car I was inquiring about. First its we can't find they keys then its we sold it yesterday. This is criminal wasted 5 hours of my time between them trying to make deal on another car and me traveling from the valley all they way out to Torrance.
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