Tucson >Automotive Sales & Services > Audio Express
4501 E Broadway Blvd, Tucson, AZ | Directions 8571132.222060 -110.896227
Neighborhoods: Poets Square, Ward 6
First there over price second they dont want yo to leave with a purchase under 200.00 dollars and the worst people to deal with.
My name is David, I was recently in your store. I was told I was going to get a custom box for a 2012 Nissan Altima,It was priced for 280.00 that came out to 350.00,that was no problem even though sell taxes are not that high yet in Arizona.I was told that they would be doing a stereo system in another customers car before mine and then they would be doing mine right after, and that it would be finished by 7:00 pm. I paid and came back the next day. When I came to drop off my car at 9:30 am I was informed they would not be able to do my stereo until next week because it was first come first serve. I then asked the manager why they would take my money and say that i had one job in front of mine and he was very rude, he also implied that it was first come first serve even after the sales rep informed him that he said I would be after one other customer I implied to the manager that I don't have time to come back I work long hours for Az Star as a district manager and sometimes I do not have any days off so i would like a refund, he said he would have to go to talk to corporate to get my refund, he said he would not be able to give me my money back until Tuesday, because he was off on Mondays (I was in the store on Saturday). would like a call back from a corp manager.
MY number is xxx-xxx-xxxx to resolve the issue so it doesn't escalate in further thanks
I had the WORST experience at Audio Express we spent over $1600 on a new stereo and amp kit, they did a HORRIBLE job installing the amp kit, the speakers kept cutting out. We took the vehicle back twice, they told us nothing was wrong when it is so EVIDENT that there is a problem! Finally spoke to a manager told us to come back and they would fix it, the sales person Josh then wanted to charge us for there mistake!!!! I will never again purchase or recommend Audio Express!!!! It's a shame that the company has this kind of person representing them. There where so many things that this guy could of done to have made a pleasant experience but choose not to!! Therefore I will never go there again or recommend them!!!!!
all i can say is wow from the review below. i actually dont believe this i have been going to audio express for years and i have always dealt with jeremy and he is actually a great guy. the guys there always try to go above and beyond for me and my family and friends when there is issues and when something is out of warranty which we understand jeremy has always been very fair. i have gotten to know him over the years and he truly is one the few that not only has great customer service but knows what he is doing. not once has he or his crew nickel and dimed us on our purchases.i cant say enough great things about jeremy and his entire crew. truly are top notch. read the rest of the reviews below. it seems that a lot of others agree as well about him and his crew.
The employees were good and helped me out. But Jeremy was very rude to me and my family the whole time. I have never seen such a rude employee, I actually think he's the boss. If so, he should be fired. I will be coming in to talk to somebody in higher power to get him fired. I will never come to Audio Express again after having to deal with a man like that. I spent too much money to deal with that, thanks for the terrible service Jeremy.
I was able to get better than what I was looking at. The person was nice and great to work with. They made it enjoyable to be there.
Kevin and Curt were very helpful in my experience buying a new stereo for my car. At this location I felt as if they cared about what I wanted. Due to the service I received from this location and Kevin and Curt, I traveled out of my way and will recommend this store to my friends and family.
Best store! – Best store I’ve been at by far! Great customer service!
knowledgeable A++++ – Jeremy came right over and helped me pick out radio quick, very knowledgeable.
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