Tucson >La-Z-Boy Furniture Galleries
7671 E Broadway, Tucson, AZ | Directions 8571032.221063 -110.828222
M-F 9am-8pm, Sa 10am-7pm, Su 10am-6pm
Neighborhoods: Ward 2, Broadway Northeast
Issues every step of the way – I was mislead about the warranty (told "lifetime" and when I asked if there was any deductible, I was told "no" -- actual warranty on mechanism is lifetime, but labor fee after 1 year). Manager gave us free delivery for the inaccurate info. She said that with delivery you also get free trips to the house to evaluate the chair if there are issues. A week later I get paperwork that shows that that's only for one year -- again, never told that. Then they show up with the wrong color chair. And, of course, I'd have no idea that the sales person entered it incorrectly because the sales invoice only lists a NUMBER for the color. I don't have the special decoder ring for that and, silly me... when I told the salesperson I wanted a "burgundy" chair, I didn't think I'd have to doublecheck and make sure that he didn't send a TAN chair. We cancelled the order when the manager offered us nothing else for the hassle (just additional apologies) or any explanation as to why she also failed to disclose the full terms of the delivery "perk." I thought La-Z-Boy had such a good reputation.
DELIVERY NOT WHEN PROMISED BUT RECLINER SATISFACTORY SO FAR – I purchased Anderson Reclina-Rocker
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