Tucson >Automotive Sales & Services > Specialists
5602 E Broadway Blvd, Tucson, AZ | Directions 8571132.221165 -110.872612
Neighborhoods: Ward 6
Car Tinting job turned into a Nightmare at The Specialist – I usually never write any sort of reviews but I thought this needs attention. I got a tint job on my late model Honda accord at The Specialist, I chose the Formula one classic, the car was done in 1.5 hours, and I was excited to get it back until I found all the defects in the tint. Second visit back I was told its normal and if it doesn’t cure they can fix it with heat gun. The tint had small moisture on the rear window that progressively got worse everyday. It was to a point that I couldn’t even see out of the tint out of the rear window at the top. After my third visit they decided to use a heat gun, this messed up my film. To make this story short, after numerous trips and getting the run around I was not happy with this, and decided to take the tint off, I told them to just take it off. The store that put the tint wanted to charge me to take the tint off. They wanted to charge me to put my car back to original condition with no tint. The managers at the stores are very rude. I called the general manager and he was at a different store and he told me to bring it over. When I got there he pretended that the numerous defects were normal but he agreed to remove it. We made a scheduled date to remove it, I asked him what dates would work and we agreed on a date (wed, 10:30 am). The date of my appointment to get it removed was today (april 28 2010) and I was happy to put this aside and just get it removed. But again when I showed up the sales associates recognized me but were clueless, one said are you sure it was today because they are back up with 4 tint jobs, are you sure it wasn’t the other store? I waited 20 minutes... I grabbed my keys and left... I am now waiting for the general manager to call me back and the store owner is “out of town”. I am out the money for the tint, my beautiful car looks awful with the tint, and I am not upset with losing the money but giving my money in supporting this kind of awful service. Once they get your money its downhill from there. It’s amazing how they get away with all of this, they price discriminate everyone that walks in (I got two different price quotes for tint from different locations) and they have the worst customer service (they actually have none) they don’t have a return policy; they will only “exchange” products. Please don’t support this kind of service. I hope this helped someone in making a decision.
I have supporting documentations along with pictures if anybody is interested in this case.
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