Tucson >Pets & Animals > O K Feed & Supply
3701 E Fort Lowell Rd, Tucson, AZ | Directions 8571632.265237 -110.914092
Neighborhoods: Ward 3
I love OK Feed. I have done business with them for many years. When there has been an issue it has been handled with directness and integrity. I have bought chickens and, in the past, hand raised birds and been very pleased with the outcome. All of my birds have been healthy and sound. I am a dog trainer and I have found their staff to be very knowledgeable about all their products. I may not always like an answer I get there, but love the integrity.
I brought 3 chickens from OK feed as a first time chicken owner just before they closed last night. There was a scrap of fencing on the ground and I asked if I could have it. I was told that the "manager" was watching things like this very carefully and they'd have to charge me for it. I was charged for a 1 foot piece of scrap (which was fine with me). My husband thought the place was a little petty in this regard because it looked like the piece had been discarded. This morning I found some bloody poop along with normal poop in the straw. The chickens have been in the coop for less than 10 hours and all I fed them was the feed that I brought at the store. I called to ask about it and the man I spoke with told me it "might have been what they were fed" and the best thing to do was to watch it. After reading the reviews I have gotten a little paranoid. Hope nothing is the matter with one of the chickens because now I wonder whether they will make good on a sick chicken!
RUDE MANAGERS AND CLERKS! BAD CUSTOMER SERVICE! I have been a customer of this place for at least 7 years. Today - NO MORE! I bought my items and paid with my debit card, and when their credit card machine printed out a receipt that they didn't recognize, the "Manager", Kip, ran my debit card a second time - charging me twice. When I said I believe that you charged my card twice, he started to argue with me and raising his voice saying that he didn't charge me twice. I said can you print out the CC machine report and look to make sure or call the 800 number to verify that my card was not charged twice, he got very angry with me and REFUSED to verify the charges made on my account! He was yelling at me that I was not charged twice, but when I went on my bank account through my phone and I showed him PROOF that I was charged twice, he threatened to call the police on me!!! All the while making me feel like I was the bad person, and the entire staff was laughing. UNBELEIVABLE! I left and called my awesome bank, who told me that indeed I was charged twice. I filed a complaint with the bank and my bank reversed the charges immediately - which were charged back to their account. I WILL TELL EVERYONE I KNOW about how rudely I was treated at this place - BAD BAD CUSTOMER SERVICE!!! They don’t even deserve one star!
WILL NOT GIVE THEM MY BUSINESS AGAIN:
Was just treated very rudely by an elderly man I assume was the owner. I bought a chicken the business day before, which, likley due to malnutrition and low protein was trying to eat the feathers off the other chicks. Left the chick in a box outside with the poultry keeper, went in to ask for a refund or credit. Was immediatly accosted by indignant, anxious owner who told me 'we don't give refunds'. I said fine, I just didn't want to have to kill the chicken. At that point an elderly lady behind the counter said "we don't care what you do wth it, they can bring all kinds of lice and bugs in". I told her I just got it and it had only been with their other chickens. As I went back outside, the agitated owner followed me out to the poultry area and told the poultry keeper not to take the chicken back. POOR customer service skills. I understand their policy, although it should be posted or the customer told when the sale is made, but his behavior was inexcuseable. I shouldn't have left the store feeling like that.
GREAT REVIEW – IVE DEALT WITH OK FEED FOR YEARS AND I TELL YOU THEY HAVE GREATLY INFORMED EMPLOYEES AND THEY TREAT YOU RIGHT,GET YOU WITH THE CORRECT PRODUCT FOR YOUR PETS PRODUCT AND THEY KNOW EVERYTHING YOU NEED TO KNOW. EX.MY DOG GOT PARVO BAD SHAPE CALLED OKF SAID THEY HAD A PRODUCT CALLED PARV-AID FROM AMBER PRODUCTS WE BOUGHT IT THAT WAS THREE YEARS AGO.ANGEL IS HAPPY AND HEALTHY . THANK YOU OKF YOUR GREAT
NOT OK Feed and Supply – How the manager of this questionable place keeps his position as manager makes me wonder (how this place stays in business makes me wonder, too).
Apparently his name is KIP. He's the tall, ill-natured, old guy behind the counter that looks like he hasn't had a good BM in over a month.
I don't want to write a long story of what took place with ol' KIP but in short he out-right refused to exchange a product, purchased the day before, that turned out to be defective. KIP claimed that the package had been opened so he could not take it back (yes, I know - how are you supposed to know it's defective if you don't open it). I didn't want my money back; I just wanted to exchange the product for one that was not defective - to get what I paid for. No dice. And KIP wasn't nice about it. It was so bizarre that I thought he was joking at first - but he wasn't.
I'm no doctor but either this guy has something seriously wrong with his mind or he's just a plain old, miserable, hateful person.
Either way he's sick and he has no right to treat people so badly.
I will NEVER set foot in that god-forsaken place again. Their items are way over-priced anyway - and the staff isn't all that helpful or friendly.
Spend your hard-earned money with a store that appreciates their customers, not one that is abusive and hateful.
UNCARING, INHUMANE, INSENSITIVE MANAGER KIP – First, let me say I have NEVER written a negative review like this before. I tend to work very well with people, and even if we have different views, usually seem to be able to work things out. NOT THE CASE with KIP at OK Feeds. We had a HORRIBLE experience at OK feed this week. We purchased 2 baby turkeys, and even though we have started many baby chicks/turkeys with great success, it became clear one was ill. She wouldn't eat/drink from the time we brought her home, and even though we gave her the usual heatlamp/water/food/quiet space with just the other tukeyy, she died w/i 12 hours. When I called the store to explain what happened and ask to exchange her, I was routed to KIP, who was as cold and insensitive as they come! He just kept repeating, as soon as you walk out the door, we have no further responsibility. No apologies, No sorry your turkey died, NOTHING! I asked if they would consider an exception since we are experienced baby bird folks and felt we did everything as needed...a big NO WAY!
I called several other feed stores in town and all assured me they either have a conditional policy if bird dies in first day or so, or even if they have a no return policy, they will make exceptions in cases such as this.
Unfortunately, no one in town has baby turkeys right now, and it is best to have them in pairs. SO, while we NEVER plan to shop there after this, we went back this afternoon to get a companion for our other turkey.When we got there, and my daughter told the one clerk what happened, he said he knew exactly which bird it was (we purchased 4 total: 2 turkeys, 2 chicks). WHY would he sell a bird he could predict wasn't doing well???
We'll see how this one does. So far the new turkey looks pretty depleted_ shaking and hovering, not eating or drinking. I'm concerned the birds have been overly stressed in their environment there and we are suffering the effects.. We noted they had dead birds in their cages, and their attitude towards the birds is pretty rough. We also bought some chickens in their larger bird area, and they were quite rough with the big net they used to catch 4-5 at a time, then fished out the one we wanted. All in all, I am disgusted with their attitude, as well as their treatment, of their birds.
I have worked as an RN for 28 years. I'm used to working with all types of people, and caring for people. Our family is big into animals: horses, goats, chickens, dogs, cats, etc. I am saddened that the coarse, indifferent attitude of one person such as KIP, can be so toxic.
I encourage you to take your business elsewhere. There are many great, caring feed stores around Tucson. I know, we buy a lot of FEED!
Too HIgh Prices – They chare more than double for their supplys than a store liek Home Depot charges. I am all for making some profit but that is gouging. They say they are there for hte benift of animals but I see they are there for themselves.
No Thank You – I agree with the comments that the atmosphere of OK Feed & Supply is callous. I take my business elsewhere and appreciate that there are plenty of resources for natural pet food & supplies.
Great Customer service, great employees!!! – I really take cannot understand the need to be so vengeful towards a local business. I have been a customer for close to 18 years...and I have never been treated poorly. I may have come in sometimes when the business has been slammed, and they do not have time to chat, much less, to hardly get the phone, but they are always professional and nice. I recently placed a call to discuss my dog food of choice with a wonderful employee, Rachel, and she was genuinely concerned with answering my ?'s truthfully, and patiently. At not time did I feel that I was not a valued customer. She gave me the name of some other food I will research, and I will say I will continue to stick with O.K. Feed. Many thanks, Rachel is an asset to your name!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of O K Feed & Supply on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.