Aurora >Restaurants >
Pizza >Old Chicago
16990 East Iliff Ave, Aurora, CO | Directions 8001339.673215 -104.790571
Mon. - Sun. 11am - 2:30am
Neighborhoods: Aurora Highlands
Tonight was my wife's birthday. I took her to Old Chicago for dinner to this location on Iliff and Buckley. I also had my two kids and my three nephews all 9 years and under. Exactly one hour passed since we had ordered our food and no food yet. I asked the waitress what the hold up was and she brought our food immediately. The shift manager asked if everything was good and I told him the food was delicious but it took an hour. He checked the ticket and said the food only took 20 minutes.
He explained to me that our server put a hold on our entrees. My wife and I ordered an appetizer but no one else at our table ordered an appetizer. She put a hold on all the entrees and the entrees came out an hour later. Five kids under nine as young as four waited an hour for food. I did not want a discount or anything like that. I even gave my waitress a full tip. The shift manager said he was going to look into why the waitress had put a hold on all the entrees when only two people were eating appetizers. The check came and the shift manager was no where to be found. All I wanted was a simple "we made a mistake and we are sorry your kids waited for an hour for their meal". Instead, all i got was you are wrong and the food did not take that long. The final straw for me was your shift managers inability to follow up with me before I left. I have been a long time customer of Old Chicago and will continue to eat at Old Chicago. I am not, however, going to go back to this location.
Food - good. Service - good. Bar service - slow. – Food is good, espwcially the personal size pizza. I like the thin and crispy crust. Actually everything I've had has been good - appetizers (doughy pretzels) and calzones and larger thin crust pizzas - not too much of anything, a well-balanced blend of cheese, meat and sauce.
The bar service is slow at best. Most of the wait staff is good and quite sociable - have had one waitress who is a bit standoffish and heard others say the same. Overall, the food is good, the bar service mediocre and most wait persons are quick and friendly.
What drew me to the establishment was Wednesday night trivia which they have just eliminated. The explanation form the manager was that Saturday was so much better. Duh! Saturday is better everywhere, naturally. The woman who does Saturday trivia is harsh - hard to understand with way too much volume in the mic. Otherplayers have mentioned it also but she seems to disregard their comments. I'll now go elsewhere for my trivia.
Hearty pizzas, an extensive beer selection and sports on TVs make this a casual hangout for large groups. – In Short
This neighborly pizza-and-subs restaurant is a sports lovers' haven, with its plasma TVs, numerous beer signs and Chicago sports team paraphernalia. But the casual, tavern-like vibe also draws groups of professionals, families and couples who sit in overstuffed booths to enjoy steaming deep dish. As the night goes on, younger crowds mingle while enjoying a selection of over 110 beers.
User review by mixman1974 – Always a great place to watch sports, fill my belly with beer & food, or test my brain with a little trivia. Efficient & helpful service makes the time that much better.
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