Aurora >Restaurants >
Pizza >Armando's Pizza Pasta Restaurant
16611 E Smoky Hill Rd, Aurora, CO | Directions 8001539.627772 -104.796598
Mon. - Thu. 11am - 9pm;Fri. - Sat. 11am - 10pm;Sun. CLOSED
Armando's customer service not the same since they have moved to their new location on Parker and Chambers. We went there last night at 6:30 and were told that it would be 20 min to seat a party of two. That seemed reasonable to us as they seemed very busy. But when the couple behind us who were two adults and one baby (1 yr old or less) were seated right away, I couldn't believe it. The mom even commented to us "I guess you have to have a child to get seated". They seated the couple at a table top of four, removed two chairs and put a highchair up to the table. We were shocked and when we inquired as to why they got seated before us, we were told they had more people in their party. I told the host that clearly the baby would not be eating and couldn't even sit in a chair by itself, so no they did not have more adults, they had two adults and a child. Totally unacceptable. I later called to talk to the manager and was told she would return my call. As I expected she did not return my call! I will NEVER spend my money at Armando's again and I will tell everyone I know about my experience.
Armando's in Aurora moved to a new location in the fall, and I have to say that it just isn't the same. They've gone "uptown" with a newer, fancier look. The home family atmosphere is gone, the waiters don't have time to be friendly anymore, it's noisier - it's just not the same. The food even tastes different.
It's like losing an old friend. Sad to say we'll no longer be having dinner with Armando's once or twice a month like we used too.
Hostile Owner Doesn't Care About His Customers!!! – I ordered and came exactly when they said it would be ready (a full 40 mins later) . When I arrived they said the order wasn't in their system. They questioned if I ordered at their location. I have a smart phone and showed them the number I dialed 40 mins earlier. They said I could sit and the bar and have a beer on them and wait 20 mins for my order. I told them this was unsatisfactory. I asked to see Armando. Armando, the owner, came out furious and exclaimed, "We're a family owned franchise not a chain and we don't give out free food!!!" I told him I didn't want him to give anything away free. I just wanted a percentage taken off my order for the inconvenience he caused me. He actually said "FORGET IT!" I told him I would report him and he said, "GO AHEAD!" Clearly this guy doesn't understand customer service. He also doesn't understand the whole situation was his mistake. I'm completely appalled! Seriously, there are other restaurants - avoid this one!!!
Italian food – I went these yesterday, I waited 45 min to get my food, and frankly it wasn't worth the wait neither the $20 that I paid
Had to do it... – Sorry, but of all the Italian restaurants here, Armando's is the BEST. I've tried 95% of them, and sorry to say, "Mama Alvino's" is not even in the top 10. Nice try, "Triple D"... It is obvious you either work there, or have stock in it. LOL
I didn't want to post this review, but I had to do it.
Both Armando's restaurants are family owned and operated. Like I said before, I'm through searching for the 'perfect' Italian restaurant.
Armando's is where I want to be...
You come in as a customer, leave as family. That's the way it should be.
They care about your experience.
Armando's wants you back, not because they need the money...because they love what they do!
A Real Restaurant!! – I have been to Armando's countless times over the past seventeen years; I'm seventeen years old. I've always thought of this place as a safe haven, a mom and pop restaurant with a real owner in the middle of a fake, suburban landscape. However, I never noticed just how fantastic this restaurant was until I visited Germany a couple years ago and went to some Italian restaurants owned by first-generation Italian immigrants. The food at Armando's is just as good as the food I had in Europe and the atmosphere is much the same. It's a little loud, but it's a joyous place, so what's wrong with that? The owner runs the restaurant like a city restaurant and the wait-staff is always kind and courteous. Yes, it takes more than two minutes to get your food, but when you get it, you're getting a little piece of Italy. If you don't think the chefs are working hard enough, go take a peek into the kitchen and you'll change your mind. I'll be heading off to college after this school year and there aren't many things that I'll miss about Aurora, but I certainly will miss Armando's.
Stay away from the pizza – I had heard & read good reviews for Armando's. However i was very disappointed in the pizza. Crust was dry & toppings lacked flavor. I generally avoid chains when it comes to pizza, and try mom & pop restaurants instead. Blackjack has better pizza than this! You want a good pizza in Aurora, try Mama Alvino's.
Great Food, Great Service – This was a great little place with a great "at home" atmosphere! Our waiter was great!
Ask for Brandon "Brandoni" – Great little family ristorante! It was our first time in and Brandon gave us outstanding service. The food was great! spot-on recommendations. I didn't save room for dessert untill he said they had home made tiramisu!!
The best tiramisu I have ever had.
Thank you Brandon
excellent food and yes the owner is italian – everyone who comments about the "owner's" attitude would not survive 5 minutes in NY or NJ. as I tell my husband all the time "i'm not yelling i'm just passionate!" get over it, good food is well worth a little yelling...lol. I also tell him good food takes time, its not McDonalds so if your kids can't wait more than 5 minutes don't take them there. My kid has always been great there and the staff has treated us wonderfully since he was a baby.
On to the food, I grew up as a second gen italian in nj, when i moved to colorado i thought i was going to die when it came to finding good food. when i moved to aurora I found them and it was like being in grandma's kitchen, second only to my own. i love the Eggplant Alla Romano, and I hear the Lobster Rav is excellent, and a newer addition I will be going there tomorrow to try. I am usually too full to attempt a dessert but tomorrow I may save room just so I can't write another raving review about them. I have been to other supposedly great italian restaurants in denver which are much pricier, and not nearly as good.
The only reason I do not give them a five star is because if you are looking for a quiet, romantic place with ambience...this is not it.
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