11780 Colmans Way, Broomfield, CO | Directions 8002039.910404 -105.080962
Mon. - Sun. 24 Hours
I made an appt. with Cooper to come look at my furnace that another hvac contractor got working but said it needed servicing before using safely in my new home. I decided to call a Lennox dealer specifically and that led me to Cooper. About 2 hours before my appt. they called me while I am at work to ask if they could come earlier. I explained that while it did not matter to me I had to have the city water turned on in order to start the furnace water heat combo and it would not be completed by their requested time so I would like to stay with my scheduled appt. They called back during my appt. window and told me that because it was going to get to freezing tonight they had other critical customers without heat and they would need to reschedule my appt. for another day. Needless to say I was not happy, and I expressed to the person on the phone that I didn't care about other customers who were without heat as I was without it as well. I could tell the woman on the phone was not well versed in handling difficult customer situations, so I did my best not to take it out on her. I told them not to worry about it and called another Lennox Heating & Air and they were more than happy to send out a technician right away this afternoon. I can't speak to Cooper's technical service, but my experience with their customer service was very poor. I realize I am a small fish to them but I am well aware I have an old and outdated unit. I just bought this home and I need to get it going for the next couple of months and then I will be purchasing a new furnace and water heater this fall. Not from Cooper though!
Cooper was extremely professional and knowledgeable. They were able to get a technician to my house quickly who was able to diagnose and repair my broken AC while onsite. He was also able to recommend additional solutions to further optimize my system. I give them my highest recommendation.
Cooper Heating and Cooling have been wonderful. I cannot recommend them enough!! We have had a problem with a humidifier and they are out here that day and fixing it. Great company to use!!
I have been doing business with Cooper Heating and Cooling since 1992 and they have always done an excellent job. They have done simple repair work to replacing 'builder installed inadequate' duct work, replacing furnace and AC.
Techs are excellent. People you enjoy having in your home.
Thank you for your review, ThomasRM882. We are happy to hear of your satisfaction with Cooper Heating & Cooling as we work hard everyday to WOW our customers. Thank you for your loyalty and we look forward to working with you for all of your heating, cooling, duct-cleaning, electrical and plumbing needs.
Cooper Heating & Cooling
Your Green Team
awesome! – Cooper has done a wonderful job for us. They have worked on two furnaces in our home, and will even be replacing one of them completely under warrenty. We are VERY happy with their work and the two technicians they have sent out.
Thank you for taking the time to share your satisfaction of Cooper Heating & Cooling. Our goal is to exceed our customers' expectations every day. We are happy to hear of your wonderful experience. Thanks again!
Cooper Heating & Cooling
Excellent Customer Service – I recently called Cooper Heating and Cooling to help out with a no heat call. I called in and a VERY RUDE woman (dee) answered the phone and wouldn't schedule me anything. I called back the next day, cause I still didn't have heat and spoke with a VERY HELPFUL gentleman (gary) who immediately expressed his concern for my problem he got me in that day and the wonderful technician (roger) fixed me up and got me heat.. COOPER IS WONDERFUL........hire more people like Gary and Roger!!!!!! Will use you again and tell everyone I know to use COOPER!!!
Thank you for your review! We apologize for your displeasing first interaction with Cooper Heating & Cooling, yet are happy to hear we quickly turned your experience around. Thank you for your loyalty with Cooper and thanks again for your review, as it allows us to consistently improve our team. We look forward to providing you service for your heating, cooling, plumbing, electrical and duct-cleaning needs.
Cooper Heating & Cooling
poor business practice – I had this company come to my house to do what they called a tune up on my furnace what they actually did was take my furnace apart, show me that it was dirty try to charge me $683.00 to install a thermocouple and clean it. outrageous!!! Thats half the price of a new furnace. so instead they put it back together and did nothing but charged me for the service call. when i called to complain the service manger told me he would look into it and get back with me the following day but never did. this company is not to be trusted. it is a bait and switch scam.
We apologize for your recent experience. We provided a $49 Safety Inspection consisting of a furnace inspection to provide recommendations, differing from our $129 Safety Tune-Up to clean & tune the furnace. The $683 quote included the following services: clean blower wheel, clean blower motor, clean burner assembly and replace the thermocouple. We apologize for our lack of communication & miscommunication, although awareness has allowed us to improve as a team. -Cooper Heating & Cooling
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